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Added 6 mins ago
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Altis

Loan Consultant

Stratford, ON, Canada

Pay: $21 to $22 CAD / hour
Job type: Full-time
Apply by: Oct 30, 2026
Working hours: 37.5–40 hours per week
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Location: Stradford, ON; fully on-site, five days per week

Language: Advanced written and verbal communication skills in English

Schedule: 37.5–40 hours per week, Monday to Friday; availability until 7:00 p.m. on Thursdays is mandatory

Background Check Requirement: Successful completion of a criminal background check, credit check and employment verification is required.

About the Opportunity

Our client, a well-established organization in the financial-services industry, is seeking a Loan Consultant to join its Lindsay team permanently.

This opportunity is ideal for a warm, motivated and results-oriented individual who enjoys supporting customers, understanding their needs and recommending appropriate solutions. The position combines customer service, consultative sales, file follow-up and daily branch operations.

Previous lending or financial-services experience is not required. We are primarily looking for someone who can build trust with customers, is comfortable working toward goals, learns quickly and responds positively to coaching. Experience in retail, telecommunications, automotive services, hospitality, banking or another customer-focused environment could transfer very well to this position.

You will join a small, collaborative team led by an experienced manager whose approach focuses on training, coaching and developing each team member.

What’s In It for You

Enter the financial-services industry without needing previous lending experience

Earn $22.26 per hour

Receive comprehensive training on the organization’s products, processes and systems

Benefit from regular support and a management approach centred on coaching

Take on a varied role combining customer service, consultative sales, file follow-up and branch operations

Develop valuable skills in needs analysis, communication and financial services

Join a small team where your contribution will be visible and valued

Work a stable Monday-to-Friday schedule

Benefit from reasonable flexibility for family responsibilities when branch coverage permits

Receive free on-site parking

Access opportunities for continued learning, professional development and career growth

Your Responsibilities

You’ll welcome customers to the branch and provide a warm, professional and respectful experience

You’ll ask thoughtful questions to understand their circumstances, priorities and needs

You’ll clearly present relevant lending solutions and available options

You’ll explain products, terms and next steps in clear and accessible language

You’ll collect and verify the information and documentation required to process applications

You’ll maintain accurate files and complete timely customer follow-up

You’ll contribute to individual and branch performance objectives

You’ll support the daily activities required to keep the branch operating effectively

You’ll develop lasting customer relationships through active listening, trust and quality service

You’ll follow all applicable policies, procedures, confidentiality requirements and standards

You’ll participate actively in training, coaching sessions and team discussions

You’ll apply feedback to continuously improve your approach and results

Skills and Qualifications

Experience in customer service, sales, retail, telecommunications, automotive services, hospitality, banking or a related environment

Natural ability to build trust quickly with different types of customers

Ability to ask effective questions, listen actively and recommend solutions based on identified needs

Motivation to work toward goals and contribute to team results

Openness to feedback and demonstrated ability to apply coaching

Integrity, discretion and sound judgment when handling confidential information

Resilience, initiative and a consistent approach to customer follow-up

Ability to learn new products, processes and computer systems

Ability to explain potentially complex information clearly and confidently

Availability to work fully on-site during all branch operating hours

Mandatory availability from 9:00 a.m. to 7:00 p.m. on Thursdays

Daily access to a reliable vehicle

Legal authorization to work in Canada at the time of hire and throughout employment

Previous financial-services or banking experience is considered an asset but is not required

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team.

When you apply for a job with Altis, we take the time to get to know you and understand your strengths. If you’re a strong match, we handle the logistics, advocate for you as a candidate, provide access to coaching and connect you directly with the hiring manager.

Rest assured that all Altis services are completely free for candidates.

Apply About employer

More about this job

Responsibilities

Welcome customers, understand their needs, explain suitable lending options, and support applications by collecting and verifying documentation and maintaining accurate files. Follow up with customers, contribute to branch goals and daily operations, build trusted relationships, and comply with policies and confidentiality standards.

Requirements

Relevant experience in customer service, sales, retail, hospitality, banking, or a related field is sought; lending or financial-services experience is not required. Candidates must be available to work fully on-site, including 9:00 a.m. to 7:00 p.m. on Thursdays, have reliable daily vehicle access, be authorized to work in Canada, and communicate effectively in English.

Skills

Customer Service
Consultative Sales
Relationship Building
Needs Analysis
Active Listening
Communication
Customer Follow-Up
Goal Orientation
Coaching And Feedback
Confidentiality
Sound Judgment
Resilience
Initiative
Learning Agility
File Management
Problem Solving

Benefits

Comprehensive Training
Regular Management Support And Coaching
Professional Development
Career Growth Opportunities
Reasonable Flexibility For Family Responsibilities
Free On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Lending
Loan Applications
Customer Service
Consultative Sales
Needs Analysis
Customer Relationships
Active Listening
Application Processing
Documentation Verification
File Management
Customer Follow-Up
Branch Operations
Performance Objectives
Confidentiality
Policies And Procedures
Training
Coaching
Computer Systems
Credit Check
Criminal Background Check
Employment Verification

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