Senior AI Ops Program Manager

Location: Toronto, ON or Montreal, QC (Hybrid)

Language: Strong written and verbal English communication skills

Duration: 6-month contract, with potential for permanent employment

About the Opportunity Are you a strategic program leader passionate about transforming IT operations through AI and automation? We're looking for a Senior AI Ops Program Manager to lead and operationalize an enterprise-wide AI for IT Operations (AIOps) portfolio within a large, technology-driven organization.

In this highly visible role, you'll bring together technical teams, business stakeholders, and senior leadership to advance AI-driven initiatives, strengthen governance, and deliver measurable business value. This is an exciting opportunity to influence enterprise technology strategy while helping teams work smarter through innovation and collaboration.

What's In It for You

• A 6-month contract with the potential to transition into a permanent opportunity.
• High-impact exposure to executive leadership and enterprise-wide AI transformation initiatives.
• The opportunity to collaborate with diverse technology teams and shape the future of IT operations.
• A collaborative environment that values innovation, strategic thinking, and continuous improvement.

Your Responsibilities

• You'll oversee the intake, evaluation, prioritization, and tracking of AI, AIOps, and automation initiatives across the enterprise.
• You'll lead governance forums, steering committees, portfolio reviews, and executive reporting to support informed decision-making.
• You'll maintain portfolio roadmaps, proactively managing dependencies, risks, delivery milestones, and overall portfolio health.
• You'll develop business cases, ROI models, and value realization frameworks to measure cost savings, productivity, and operational improvements.
• You'll create executive dashboards, KPIs, scorecards, and presentations that communicate progress and strategic impact.
• You'll collaborate across ServiceNow, Infrastructure, Security, Engineering, Operations, and vendor teams to align delivery with business priorities.

Skills and Qualifications

• 10+ years of progressive experience in program management, portfolio leadership, transformation, or PMO functions.
• Proven experience managing complex enterprise technology portfolios and large-scale, cross-functional initiatives.
• Strong executive communication, stakeholder engagement, and governance facilitation skills.
• Demonstrated ability to develop business cases, ROI models, KPI frameworks, and value realization strategies.
• Strong analytical, organizational, and problem-solving capabilities, with the ability to influence strategic decisions.
• Experience with ServiceNow, NowAssist, or workflow automation is considered an asset.
• Understanding of IT observability, monitoring, and operational metrics reporting is preferred.