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Added 2 mins ago
PH
General Manager
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Altis

Specialist, Benefits Administration & Account Management

Montreal, QC, Canada

$100,000 to $120,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English · French
Posted: Oct 19, 2026

Original job description

English section of this bilingual listing.

Language: Fluency in spoken and written French, with strong spoken and written English communication skills

Background Check Requirement: Criminal background check and employment references

About the Opportunity

Are you a people-focused leader who thrives on improving processes, developing teams and driving meaningful change? An established organization specializing in benefits administration is seeking a Specialist, Benefits Administration & Account Management to lead its Montréal operations through an exciting period of transformation.

You'll oversee a team of benefits administrators, manage key client relationships and help modernize processes and systems to create a more efficient, technology-driven operating model. This is an opportunity to make a lasting impact on employees, clients and the future of benefits administration in Québec.

What’s In It for You

Competitive base salary of $100,000 to $120,000, plus a performance bonus and an additional holiday bonus
Comprehensive health and dental coverage, plus an employer pension contribution plan
An opportunity to shape operational strategy, mentor a talented team and play a key role in a major digital transformation

Your Responsibilities

You'll lead, coach and develop a team of benefits administrators, fostering a culture of accountability, collaboration and continuous improvement.
You'll manage relationships with unionized clients, resolving complex benefits issues, overseeing benefit plans and coordinating annual renewals.
You'll lead the transition to a new technology platform, modernizing workflows and reducing manual processes.
You'll oversee daily operations, including payroll-related matters, service delivery and performance management.
You'll collaborate with consulting, finance and technology teams to improve client reporting, operational efficiency and service quality.
You'll identify opportunities to strengthen client relationships, negotiate solutions and support business growth.

Skills and Qualifications

6–7+ years of relevant experience in benefits administration and operations
Proven experience in team management and leadership
Strong client-facing account management, relationship-building and negotiation skills
Experience working in unionized environments or supporting unionized clients is considered an asset
Demonstrated experience with systems implementation, migrations, process improvement and change management
Strong Excel skills
Ability to effectively manage operational priorities, payroll-related matters and cross-functional relationships

Note from the Hiring Manager

"We're looking for someone who genuinely enjoys leading people and finding better ways of doing things. This is a great opportunity to bring fresh ideas, support an experienced team through change and help build a more modern, collaborative work environment."

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

Read the full bilingual original

Lieu : Montréal, QC (100 % en présentiel, 5 jours par semaine)

Langues : Excellente maîtrise du français, à l’oral et à l’écrit, ainsi que de solides compétences en communication orale et écrite en anglais

Vérifications préalables à l’embauche : Vérification des antécédents judiciaires et des références professionnelles

À propos de l’opportunité

Vous êtes un leader qui place l’humain au cœur de ses priorités et qui aime optimiser les processus, développer les talents et contribuer à des changements concrets? Une organisation bien établie, spécialisée dans l’administration des régimes d’avantages sociaux, recherche un(e) spécialiste en administration des avantages sociaux et gestion de comptes pour diriger ses opérations à Montréal dans le cadre d’une importante transformation.

Vous superviserez une équipe responsable de l’administration des avantages sociaux, gérerez des relations clients stratégiques et contribuerez à la modernisation des processus et des systèmes afin de mettre en place un modèle opérationnel plus efficace et axé sur la technologie. Il s’agit d’une belle occasion d’avoir un impact durable sur les employés, les clients et l’avenir de l’administration des avantages sociaux au Québec.

Ce que nous vous offrons

Un salaire de base concurrentiel de 100 000 $ à 120 000 $, auquel s’ajoutent une prime de rendement et une prime supplémentaire pour la période des Fêtes

Quatre semaines de vacances ainsi que des journées personnelles supplémentaires

Une couverture complète d’assurance maladie et d’assurance dentaire, ainsi qu’un régime de retraite avec cotisations de l’employeur

L’occasion de contribuer à la stratégie opérationnelle, d’accompagner une équipe talentueuse et de jouer un rôle clé dans une importante transformation numérique

Vos responsabilités

Vous dirigerez, accompagnerez et développerez une équipe spécialisée dans l’administration des avantages sociaux, en favorisant une culture de responsabilisation, de collaboration et d’amélioration continue.

Vous gérerez les relations avec une clientèle syndiquée, notamment en résolvant des enjeux complexes liés aux avantages sociaux, en assurant la gestion des régimes et en coordonnant les renouvellements annuels.

Vous piloterez la transition vers un nouveau système informatique, en modernisant les méthodes de travail et en réduisant les processus manuels.

Vous superviserez les opérations quotidiennes, notamment les questions liées à la paie, à la prestation des services et à la gestion du rendement.

Vous collaborerez avec les équipes de consultation, des finances et des technologies afin d’améliorer les rapports destinés aux clients, l’efficacité opérationnelle et la qualité des services.

Vous identifierez des occasions de renforcer les relations clients, de négocier des solutions adaptées et de soutenir la croissance des activités.

Compétences et qualifications

De 6 à 7 ans ou plus d’expérience pertinente en administration des avantages sociaux et en gestion des opérations

Expérience démontrée en gestion et en leadership d’équipe

Solides compétences en gestion de comptes clients, en développement de relations d’affaires et en négociation

Expérience dans un environnement syndiqué ou auprès d’une clientèle syndiquée, considérée comme un atout

Expérience concrète en implantation et migration de systèmes, en amélioration des processus et en gestion du changement

Excellente maîtrise d’Excel

Capacité à gérer efficacement les priorités opérationnelles, les questions liées à la paie et les relations avec différentes équipes

Un mot du gestionnaire d’embauche

« Nous recherchons une personne qui aime sincèrement diriger des équipes et améliorer les façons de faire. C’est une belle occasion d’apporter des idées nouvelles, d’accompagner une équipe expérimentée à travers le changement et de contribuer à bâtir un environnement de travail plus moderne et collaboratif. »

_____

Location: Montréal, QC (Fully On-site, 5 days per week)

Language: Fluency in spoken and written French, with strong spoken and written English communication skills

Background Check Requirement: Criminal background check and employment references

About the Opportunity

What’s In It for You

Competitive base salary of $100,000 to $120,000, plus a performance bonus and an additional holiday bonus

Four weeks of vacation plus additional personal days

Comprehensive health and dental coverage, plus an employer pension contribution plan

An opportunity to shape operational strategy, mentor a talented team and play a key role in a major digital transformation

Your Responsibilities

You'll lead, coach and develop a team of benefits administrators, fostering a culture of accountability, collaboration and continuous improvement.

You'll manage relationships with unionized clients, resolving complex benefits issues, overseeing benefit plans and coordinating annual renewals.

You'll lead the transition to a new technology platform, modernizing workflows and reducing manual processes.

You'll oversee daily operations, including payroll-related matters, service delivery and performance management.

You'll collaborate with consulting, finance and technology teams to improve client reporting, operational efficiency and service quality.

You'll identify opportunities to strengthen client relationships, negotiate solutions and support business growth.

Skills and Qualifications

6–7+ years of relevant experience in benefits administration and operations

Proven experience in team management and leadership

Strong client-facing account management, relationship-building and negotiation skills

Experience working in unionized environments or supporting unionized clients is considered an asset

Demonstrated experience with systems implementation, migrations, process improvement and change management

Strong Excel skills

Ability to effectively manage operational priorities, payroll-related matters and cross-functional relationships

Note from the Hiring Manager

Why Partner with Altis

Apply About employer

More about this job

Responsibilities

Lead and develop a benefits administration team, oversee daily operations, and manage relationships with unionized clients, including benefit plans, complex issues, and annual renewals. Lead a technology platform transition and process improvements while collaborating across teams to improve reporting, service quality, and business growth.

Requirements

Requires 6–7 or more years of relevant experience in benefits administration and operations, along with demonstrated team leadership and strong client account management, relationship-building, and negotiation skills. Candidates should have experience with systems implementation or migration, process improvement, and change management, strong Excel skills, and the ability to manage operational and payroll priorities; unionized environment experience is an asset.

Skills

Benefits Administration
Operations Management
Team Leadership
Team Development
Client Account Management
Relationship Building
Negotiation
Unionized Client Support
Systems Implementation
Systems Migration
Process Improvement
Change Management
Excel
Payroll Operations
Client Reporting
Cross-Functional Collaboration

Benefits

Performance Bonus
Holiday Bonus
Four Weeks Of Vacation
Additional Personal Days
Health Insurance
Dental Insurance

Visa sponsorship

Not detected in the job text

Keywords

Benefits Administration
Benefits Plans
Account Management
Unionized Clients
Annual Renewals
Payroll
Service Delivery
Performance Management
Systems Implementation
Systems Migration
Technology Platform
Digital Transformation
Process Improvement
Change Management
Excel
Client Reporting
Operational Efficiency
Client Relationships
Negotiation
Team Leadership
Cross-Functional Collaboration
Consulting
Finance
Technology

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