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Altitude Golf

Multi-unit General Manager

Markham, ON, Canada

$50,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Working hours: 44 hours per week
Posting language: English
Posted: Nov 9, 2026

Original job description

Multi-Unit General Manager

Altitude Golf | Markham, Ontario

Full-time · On-site · 44 hours per week

ABOUT ALTITUDE GOLF

Altitude Golf is a premium indoor golf destination combining immersive simulator technology, elevated hospitality and an exclusive membership experience.

Our Markham flagship features four themed simulator bays, a lounge and bar, and kitchen service, creating a distinctive setting for golf, social gatherings, corporate events and private celebrations.

THE OPPORTUNITY

We are looking for a hands-on, business-minded Multi-Unit General Manager to lead our Markham flagship and support the opening, development and operational oversight of additional Altitude Golf locations as the brand grows.

You will take ownership of daily operations, financial performance, guest and member satisfaction, team development and sales. Working closely with Accencis Group leadership, you will help establish the service standards and operating procedures that guide the brand’s expansion.

This role requires an active presence on the floor, a strong commitment to hospitality and the ability to balance business priorities with the needs of guests and employees.

KEY RESPONSIBILITIES

Business Operations & Financial Performance

Manage profit and loss, operating budgets, labour costs, purchasing, inventory and overall profitability.

Monitor revenue, expenses, simulator utilization and operational performance; develop action plans to improve results.

Oversee billing, payment processing, refunds, cancellations and cash reconciliation.

Manage supplier relationships and coordinate purchasing and service agreements.

Report performance and operational priorities to Accencis Group leadership.

Obtain required approvals for budgets, major expenditures, pricing, promotions, contracts and significant operational decisions.

Multi-Unit Leadership & Brand Development

Lead the Markham flagship while supporting additional locations as they are developed and assigned.

Support new openings through recruitment, training, operational planning and readiness checks.

Establish consistent service standards, reporting practices and operating procedures across locations.

Coach teams and site leaders, identify performance gaps and support improvements.

Collaborate with head office to implement brand initiatives and share successful practices.

Guest & Member Experience

Deliver personalized hospitality and build lasting relationships with guests, members and corporate clients.

Manage inquiries, emails, reservation requests, booking changes and service concerns.

Oversee booking accuracy and effective use of simulator bays.

Conduct facility tours for prospective members, event organizers and corporate groups.

Resolve complaints professionally and develop initiatives that encourage loyalty and repeat visits.

Track guest satisfaction, including Net Promoter Score (NPS), and use feedback to improve service.

Sales & Business Development

Drive revenue through memberships, simulator bookings, food and beverage sales, group events and full-venue buyouts.

Build relationships with local businesses, community partners and prospective clients.

Convert inquiries and facility tours into confirmed bookings.

Collaborate with marketing on promotions, events and campaigns.

Monitor sales performance and identify opportunities to grow the business.

Team Leadership & Training

Recruit, interview, hire, onboard and develop employees.

Prepare schedules that balance guest service, operational coverage and labour budgets.

Set clear expectations and provide regular coaching, training and performance feedback.

Develop and maintain standard operating procedures covering guest service, reservations, sales, food and beverage, cash handling, opening and closing, safety and incident response.

Build a supportive, accountable team culture.

Step into operational roles when needed to support employees and maintain service standards.

Facility, Simulator & Food and Beverage Operations

Oversee simulator bays, bar and kitchen service, and all guest areas.

Maintain cleanliness, presentation, equipment reliability and operational readiness.

Coordinate maintenance, repairs, inspections and technical support.

Monitor food and beverage quality, inventory and service consistency.

Ensure compliance with applicable food safety, alcohol service and workplace health and safety requirements.

Enforce safety procedures in simulator areas.

Document and escalate guest and employee injuries, accidents, near misses and other incidents.

Oversee opening and closing procedures and site security.

QUALIFICATIONS

At least five years of management experience in hospitality, health and fitness, entertainment, recreation or a related customer-focused industry.

Multi-unit leadership or new location opening experience is strongly preferred.

Experience managing P&L, budgets, labour costs and financial performance.

Strong sales, business development and customer retention skills.

Experience recruiting, scheduling, coaching and managing teams.

Familiarity with booking systems, POS platforms, billing and inventory management.

Food and beverage management experience is an asset.

Strong written and verbal communication skills.

Excellent organization, sound judgment and a proactive approach to solving problems.

CPR and First Aid certification, or willingness to obtain before starting.

Smart Serve certification for duties involving alcohol service.

An interest in golf or experience in golf hospitality is an asset.

Ability to travel between assigned locations.

SCHEDULE

This is a full-time, on-site position requiring 44 hours per week, with flexibility to work evenings, weekends and statutory holidays based on operational needs, events and location openings.

HOW TO APPLY

Apply through this LinkedIn posting with your résumé and a brief introduction highlighting your leadership experience and interest in Altitude Golf.

COMPENSATION

Annual salary: CAD $50,000–$55,000, based on experience and qualifications.

Apply About employer

More about this job

Responsibilities

Lead daily operations and financial performance at the Markham flagship while supporting new location openings and consistent operating standards across the growing brand. Develop teams, deliver excellent guest and member experiences, grow sales, and oversee facility, simulator, food and beverage, safety, and service operations.

Requirements

Candidates need at least five years of management experience in hospitality or a related customer-focused industry, with experience in financial management, sales, and team leadership. Multi-unit leadership or opening new locations is strongly preferred; CPR and First Aid certification or willingness to obtain it, Smart Serve for alcohol-service duties, and the ability to travel between assigned locations are also specified.

Skills

Multi-Unit Leadership
Profit And Loss Management
Budgeting
Financial Performance Management
Sales And Business Development
Customer Retention
Guest And Member Experience
Team Recruitment And Development
Scheduling
Coaching And Performance Management
Food And Beverage Operations
Inventory Management
Booking Systems
Point Of Sale Systems
Standard Operating Procedures
Health And Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Profit And Loss
Operating Budgets
Labour Costs
Revenue Management
Simulator Utilization
Purchasing
Inventory Management
Billing
Payment Processing
Cash Reconciliation
Multi-Unit Operations
New Location Openings
Standard Operating Procedures
Guest Satisfaction
Net Promoter Score
Membership Sales
Corporate Events
Booking Systems
Point Of Sale
Food And Beverage
Smart Serve
CPR
First Aid
Workplace Health And Safety
Incident Response
Facility Maintenance

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