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Added 12 mins ago
LC
Case Manager_PT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
The Case Manager on the Metrolinx Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and…
Added 12 mins ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
The Case Manager on the Metrolinx Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and…
Added 12 mins ago
M
Manager, Assurance and Accounting - Public Companies
MNP
Toronto, ON
- Full-time
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Added 12 mins ago
TEMP-Warehouse III Associate - SAP HANA - Contract
Sun Pharmaceutical Industries Ltd
Canada
The position may focus on any of the following functions in the Warehouse as directed by the Taro Management group:
Added 12 mins ago
Environmental Services Engineer, Compliance-TS269
City of London
London, ON
Reporting to the Division Manager, Wastewater Treatment Operations, the Environmental Services Engineer is responsible for overseeing the development and implementation of a wastewater…
Added 12 mins ago
M
Lead, Operational Electrification
Metrolinx
Canada
- Full-time
Our GO Expansion Operations team is looking for a Lead, Operational Electrification. Reporting to the Senior Manager, Network Operations Planning, the lead will serve as a liaise between…
Added 12 mins ago
V
Wealth Planner - Cedar Hills
Vancity
Surrey, BC
- Full-time
Are you passionate to serve members and make a difference in the community? Do you have solid experience in account management and a keen interest in providing investment solutions? And…
Added 12 mins ago
V
Wealth Planner - Guildford (20-Month Contract)
Vancity
Surrey, BC
- Full-time
Are you passionate to serve members and make a difference in the community? Do you have solid experience in account management and a keen interest in providing investment solutions? And…
Added 12 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Speers, SK
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 12 mins ago
FC
Credit Risk Analytics Manager
Fidelity Canada
Toronto, ON
- Full-time
The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
Added 12 mins ago
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Business Manager
FCC / FAC
AB · Toronto, ON · Regina, SK · Agriculture Place
- Full-time
· Strong project management, change management, communication and stakeholder management skills
Added 12 mins ago
E
Dietitian - Part Time - Lakefield
Extendicare
Lakefield, ON · LTC - Lakefield (Fraser St.)
- Part-time
To assess nutrition status for all residents on admission, annually and whenever there is a significant change in status;
Added 12 mins ago
Assistant Deputy Minister, Learning, Engagement and Talent Management
Government of Alberta
AB
…issues. Your broad understanding of human resources, talent management, leadership development, employee engagement and organizational effectiveness, combined with strong business,…
Added 12 mins ago
Manager, Customer Operations
Bell
Montreal, QC
Change Management: Ability to act as a catalyst for change and continuous improvement in a dynamic environment.
Added 13 mins ago
I
Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $100,000 to $125,000 CAD / year
- Contract
The Manager, Art Direction is responsible for ideation and creation of campaign elements and assets from concept to completion ensuring all creative outputs are on brand and support…
Added 13 mins ago
RL
Ocean Export Coordinator
Rhenus Logistics
Mississauga, ON
- Full-time
Reporting to the Branch Manager, the Ocean Export Coordinator is responsible for the end-to-end coordination of international ocean export shipments, including both FCL and LCL cargo.
Added 13 mins ago
O
Lot Operations Supervisor
OPENLANE
Brampton, ON
- Full-time
Accountable. You lead by example, fostering a culture of alignment, support, urgency for change, and results.
Added 13 mins ago
SR
Head of People
Serv Recruitment
Kelowna, BC
- Full-time
Building scalable systems across the employee lifecycle, including onboarding, performance management, development, engagement, retention, and offboarding
Added 13 mins ago
AK
Development Coordinator, Donor Services and Operations
Aga Khan Museum
Toronto, ON
- Full-time
Reporting to the Development Manager, Donor Services and Operations, the Development Coordinator is responsible for providing a full range of prospect, pipeline and moves management support…
Added 13 mins ago
SM
Director of Retail Operations
Shop Makers
Vancouver, BC
- Full-time
Help define what great leadership looks like at each level (Store Manager, Area Manager, Regional Manager) and build the development plans, training, and career paths that get people there.
Added 13 mins ago
O
Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
We are seeking an Operations Manager with experience in automotive reconditioning and general operations. You will be part of the senior leadership team responsible for providing overall…
Added 27 mins ago
YT
Child & Youth Counsellor- Inpatient Units (Part-time)
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Part-time
Reporting to the Clinical Operations Manager, the Child & Youth Counsellor, is responsible for ensuring a therapeutic and safe environment on a day-to-day basis. Assessment and milieu…
Added 27 mins ago
T&
Consultant
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 27 mins ago
IB
Manager, Art Direction (14-month contract)
Indigo Books & Music
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
The Manager, Art Direction is responsible for ideation and creation of campaign elements and assets from concept to completion ensuring all creative outputs are on brand and support…
Added 42 mins ago
M
Terminal Manager
Mohegan
Winnipeg, MB
- Full-time
As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for…

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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