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Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $100,000 to $125,000 CAD / year
- Contract
The Manager, Art Direction is responsible for ideation and creation of campaign elements and assets from concept to completion ensuring all creative outputs are on brand and support…
Added just now
RL
Ocean Export Coordinator
Rhenus Logistics
Mississauga, ON
- Full-time
Reporting to the Branch Manager, the Ocean Export Coordinator is responsible for the end-to-end coordination of international ocean export shipments, including both FCL and LCL cargo.
Added just now
VC
Peer Advocate (Mental Health and Substance Use)
Vancouver Coastal Health
Vancouver, BC
- Full-time
…initiatives and engages in and assists the Coordinator, Team Lead, Manager with on-going team planning, development, evaluation and quality improvement…
Added just now
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Lot Operations Supervisor
OPENLANE
Brampton, ON
- Full-time
Accountable. You lead by example, fostering a culture of alignment, support, urgency for change, and results.
Added just now
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Head of People
Serv Recruitment
Kelowna, BC
- Full-time
Developing leadership and manager capabilities as the organization continues to scale
Added just now
AK
Development Coordinator, Donor Services and Operations
Aga Khan Museum
Toronto, ON
- Full-time
…contemporary art as well as performing arts as a force for positive change, the Museum’s vision is to impact lives and contribute to more inclusive and peaceful societies. The Museum acts…
Added just now
SM
Director of Retail Operations
Shop Makers
Vancouver, BC
- Full-time
Help define what great leadership looks like at each level (Store Manager, Area Manager, Regional Manager) and build the development plans, training, and career paths that get people there.
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Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
We are seeking an Operations Manager with experience in automotive reconditioning and general operations. You will be part of the senior leadership team responsible for providing overall…
Added 15 mins ago
YT
Child & Youth Counsellor- Inpatient Units (Part-time)
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Part-time
Reporting to the Clinical Operations Manager, the Child & Youth Counsellor, is responsible for ensuring a therapeutic and safe environment on a day-to-day basis. Assessment and milieu…
Added 15 mins ago
T&
Consultant
Turner & Townsend
Toronto, ON
- Full-time
You are an experienced Project Manager with 5+ years experience, seeking your next step or are currently working in a similar role within a comparable environment. You’re motivated to join…
Added 15 mins ago
IB
Manager, Art Direction (14-month contract)
Indigo Books & Music
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
The Manager, Art Direction is responsible for ideation and creation of campaign elements and assets from concept to completion ensuring all creative outputs are on brand and support…
Added 29 mins ago
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Terminal Manager
Mohegan
Winnipeg, MB
- Full-time
As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for…
Added 29 mins ago
SC
District Manager, Northern Ontario and Manitoba (hybrid)
SiriusXM Canada
Toronto, ON
- Full-time
The District Manager, Northern Ontario & Manitoba (Hybrid) is responsible for maximizing SiriusXM's dealer performance through a balanced combination of in-person dealership support and…
Added 29 mins ago
SC
District Manager, Northern Ontario and Manitoba (hybrid)
SiriusXM Canada
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
The District Manager, Northern Ontario & Manitoba (Hybrid) is responsible for maximizing SiriusXM's dealer performance through a balanced combination of in-person dealership support and…
Added 29 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 29 mins ago
Senior Business Process Analyst
iGaming Ontario
Toronto, ON
iGaming Ontario is hiring a Senior Business Process Analyst. Reporting to the Senior Manager, Program Delivery, the successful candidate will play a key role in advancing large-scale…
Added 29 mins ago
Director of Information Technology
The Corporation of The City of St. Thomas
St. Thomas, ON
Under the general direction of the City Manager, the Director of Information Technology (IT) provides strategic leadership, direction, and oversight for the City's technology…
Added 29 mins ago
SC
Financial Service Officer
Sydney Credit Union
Sydney Indian Reserve No. 28A, NS · Sydney, Nova Scotia
- Full-time
- Temporary
This role will ultimately report to the Lending Manager; however, as the position is currently vacant, the successful candidate will report to the VP, Growth & Member Experience on an…
Added 29 mins ago
TG
Insurance Restoration Project Manager
Triumph Group of Companies
Mississauga, ON
- Full-time
The Insurance Restoration Project Manager runs restoration projects from the moment an emergency call comes in through to final walkthrough, managing mitigation, reconstruction, budgets,…
Added 29 mins ago
WG
Dewatering Project Manager
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
Perform project management responsibilities, including managing change orders and commercial details, and preparing engineering and financial status reports for clients.
Added 29 mins ago
TM
Team of two - Property Administrator and Suprintendent Couple
Tribe Management inc
Toronto, ON
- $40,000 to $42,000 CAD / year
- Full-time
The Property Administrator works under the direction of the Property Manager to oversee the administrative and maintenance operations. They will be responsible for meeting all contractual…
Added 30 mins ago
HD
Temporary Specialist - Building Performance and Asset Management , JWS (35hrs)
Halton District School Board
Burlington, ON
- Temporary
Reporting to the Manager, Building Performance Department, the Specialist, Building Performance and Asset Management will be responsible for database management, sustainability, and best…
Added 30 mins ago
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Process Improvement & Training Manager
Alto
Toronto, ON
- Full-time
The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and…
Added 30 mins ago
HC
LTO - Grade 6 (1.00 FTE)
Halton Catholic District School Board
Milton, ON
- Full-time
Please note that the posted end date is subject to change and the assignment may terminate as follows:
Added 30 mins ago
HC
LTO - Grade 4 (1.00 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
Please note that the posted end date is subject to change and the assignment may terminate as follows:

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

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Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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