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Added 7 mins ago
M
Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
Our Asset Management and Maintenance Rail Fleet office is looking for an Asset Manager, Rail Fleet to support our many exciting Rail Fleet Projects we have ongoing and upcoming in the…
Added 7 mins ago
DH
Junior Sales Associate
DIVINE HARDWOOD FLOORING LTD.
Calgary, AB
- $48,000 to $52,000 CAD / year
- Full-time
You'll spend time in the office, on construction sites, with customers and with our different departments, learning how a project goes from an idea on a drawing to a finished space.
Added 7 mins ago
Manager, EHS
Aecon
Toronto, ON
…proudly serves public and private sector clients through its Construction and Concessions…
Added 7 mins ago
RS
Rope Access NDT Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Willingness to work overtime as required to support project schedules.
Added 7 mins ago
CI
Business Development Representative
Citylitics Inc.
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
…intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier,…
Added 7 mins ago
H
Senior Interior Designer
Hays
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Lead consultant coordination and construction administration, including coordination with contractors and the wider project team.
Added 7 mins ago
TP
MCQ Examination Development Lead – Pharmacist Qualifying Examination
The Pharmacy Examining Board of Canada
Toronto, ON
- $105,000 to $116,000 CAD / year
- Contract
The successful candidate will coordinate examiner panels, oversee examination content development, support English and French examination form construction, and contribute to quality…
Added 7 mins ago
EI
BIM Coordinator
Egis in Canada
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
…shortcuts, configuring part lists, and ensuring alignment with project and regulatory…
Added 7 mins ago
CO
Supervisor 1 - Construction (Utilities)
City of North Vancouver
North Vancouver, BC
- Full-time
The Infrastructure, Transportation & Parks Department is seeking a temporary full-time Supervisor 1 – Construction for approximately one (1) year to provide field supervision and support…
Added 22 mins ago
G
Construction Management Intern (Start Immediately)
GFT.
Toronto, ON
- Other
- Assist in the planning, design, and implementation of rail projects.- Conduct research and analysis to support project development.- Collaborate with engineers, project managers, and…
Added 22 mins ago
FC
Field Coordinator - Mechanical
Flatiron Construction Corp
Toronto, ON · Scarborough, ON
- Other
…contract specifications. You will mentor junior engineers, support cross-disciplinary coordination, and play a key role in delivering safe, efficient, and high-quality project…
Added 22 mins ago
T&
Consultant
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 22 mins ago
T&
Consultant
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 22 mins ago
C
Senior Building Mechanical Technologist
CIMA+
Kitchener, ON · Mississauga, Ontario
- $68,960 to $94,820 CAD / year
- Full-time
…of projects from the initial planning stages to design and construction. CIMA+ cultivates career growth and provides opportunities as unique as you are. With a constant desire to offer our…
Added 22 mins ago
C(
Senior Project Manager (Design & Construction)
CORIX (CA) DE SERVICES LIMITED PARTNERSHIP
Vancouver, BC
- $124,617 to $148,581 CAD / year
- Other
Corix is looking for a Senior Project Manager to lead our largest and most complex district energy and utility infrastructure projects from development through design, construction,…
Added 37 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
…plumbing, HVAC, waterworks, and industrial products to the construction industry. We pride ourselves on delivering high-quality products and sustainable solutions to support residential,…
Added 37 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
…plumbing, HVAC, waterworks, and industrial products to the construction industry. We pride ourselves on delivering high-quality products and sustainable solutions to support residential,…
Added 37 mins ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
…environment. The ideal candidate is currently in a mechanical-or construction-oriented curriculum with expected graduation date of December 2026 or May 2027 and has an interest in being a…
Added 37 mins ago
SS
Strategic Development Program Trainee
Summit Search Group
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
…recognized by their customers as the “distributor of choice” in the construction market. This is a fantastic development program for someone who wants to work in an entrepreneurial…
Added 37 mins ago
G
Regional Property Manager
Greystar
Edmonton, AB
- Full-time
…property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and…
Added 37 mins ago
TG
Insurance Restoration Project Manager
Triumph Group of Companies
Mississauga, ON
- Full-time
The Insurance Restoration Project Manager runs restoration projects from the moment an emergency call comes in through to final walkthrough, managing mitigation, reconstruction, budgets,…
Added 37 mins ago
WG
Engineering Technician
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
WJ Groundwater is the leading construction dewatering and groundwater specialist in the UK with operations in Canada, the Middle East, Poland & the Philippines. We have specialized plant…
Added 37 mins ago
A
Process Improvement & Training Manager
Alto
Toronto, ON
- Full-time
…design, improve, document, and enable business processes that support consistent and effective ways of…
Added 37 mins ago
NI
Billing and Operations Analyst
Netcrawler Inc
Ajax, ON
- Full-time
…the eastern GTA, with fulfillment in Ajax and a distributed support…
Added 37 mins ago
O
Sr. Design Coordinator
ONxpress
Toronto, ON
- Full-time
Review design deliverables across project packages, coordinating with relevant teams to address gaps and potential impacts on design and construction schedules.

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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