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Logistics Specialist
Veolia | Water Tech
Oakville, ON
- Full-time
Responsible for delivery performance KPIs to ensure communication accuracy for order fulfillment ● Act as the main point of contact for internal teams, coordinate and expedite the flow of…
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Senior Interior Designer
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- Full-time
Lead interior design projects of varying sizes from pre-design and concept development through construction documentation and contract administration.
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Hospital Operations Leader - Permanent Part-Time (2026-236)
Collingwood General and Marine Hospital
Collingwood, ON
- Part-time
Act as a liaison across hospital departments to remove barriers to care delivery
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Montreal, QC
- Full-time
Participate in quality assurance and validation efforts to test software and products to ensure they are ready for delivery
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Ocean Export Coordinator
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Mississauga, ON
- Full-time
Coordinate ocean export shipments from booking through final delivery, including FCL and LCL cargo.
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Project Lead – Technology Advisory & Digital Transformation
ALTEN Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Context: We’re looking for an experienced Project Lead – Technology Advisory & Digital Transformation to lead a portfolio of advisory engagements. This is a client-facing consulting role…
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Peer Advocate (Mental Health and Substance Use)
Vancouver Coastal Health
Vancouver, BC
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…initiatives and engages in and assists the Coordinator, Team Lead, Manager with on-going team planning, development, evaluation and quality improvement…
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IT Director
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking a highly skilled and experienced IT Director, ERP for one of our clients in Montreal. This role will lead a back-office team of 10 to 15 professionals responsible for…
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Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
…ensuring seamless execution from initial order entry through final delivery. This role acts as a critical liaison between customers, production teams, and internal stakeholders to…
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Senior .NET Developer (C# / Azure / WCAG)
Resonaite
Ottawa, ON
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Working closely with the project manager, product delivery manager and development team, the consultant will help refine and validate requirements, lead the technical design, and deliver…
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Manager Production Planning and Inventory Control
Winpak
Winnipeg, MB
- Full-time
Winpak Division is seeking a Manager, Production Planning and Inventory Control to lead our Production and Inventory Control department in Winnipeg. Reporting to the Director of Sales,…
Added 15 mins ago
AG
Advisor, Human Resources
Alamos Gold Inc.
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- Full-time
Talent Acquisition & Onboarding: Lead full-cycle recruitment activities including job postings, candidate screening, interviews, offer preparation, onboarding coordination, site…
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Nursing Unit Assistant (NUA)
Vancouver Coastal Health
North Vancouver, BC
- $30.03 CAD / hour
- Other
…performs clerical/receptionist functions in the support of the delivery of client care. Places client/family needs above all other concerns. The Nursing Unit Assistant performs a variety of…
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Licensed Practical Nurse (LPN) - Transition Services
Vancouver Coastal Health
Vancouver, BC
- $32.84 to $41.35 CAD / hour
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Has knowledge of and accesses appropriate resources embedded within the service delivery model to support nursing practice.
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Nursing Unit Assistant (NUA)
Vancouver Coastal Health
Richmond, BC
- $30.03 CAD / hour
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…performs clerical/receptionist functions in the support of the delivery of client care. Places client/family needs above all other concerns. The Nursing Unit Assistant performs a variety of…
Added 15 mins ago
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Nursing Unit Assistant (NUA)
Vancouver Coastal Health
Vancouver, BC
- $30.03 CAD / hour
- Temporary
…performs clerical/receptionist functions in the support of the delivery of client care. Places client/family needs above all other concerns. The Nursing Unit Assistant performs a variety of…
Added 15 mins ago
VC
Nursing Unit Assistant (NUA)
Vancouver Coastal Health
Vancouver, BC
- $30.03 CAD / hour
- Other
…performs clerical/receptionist functions in the support of the delivery of client care. Places client/family needs above all other concerns. The Nursing Unit Assistant performs a variety of…
Added 15 mins ago
VC
Nursing Unit Assistant (NUA)
Vancouver Coastal Health
Richmond, BC
- $30.03 CAD / hour
- Temporary
…performs clerical/receptionist functions in the support of the delivery of client care. Places client/family needs above all other concerns. The Nursing Unit Assistant performs a variety of…
Added 15 mins ago
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Audiologist Cochlear Implant
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Senior IT Engineer
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This is a hands-on role that combines day-to-day IT ownership with technical project delivery. The role is approximately 50% internal IT operations and 50% project work across automation,…
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Retail Shift Leader
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Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
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Assistant Chef Manager
Farm Boy Inc.
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You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
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Assistant Chef Manager
Farm Boy Inc.
Hamilton, ON
- From $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 15 mins ago
VE
Logistics Specialist
Veolia Environnement SA
Oakville, ON
- Full-time
Responsible for delivery performance KPIs to ensure communication accuracy for order fulfillment ● Act as the main point of contact for internal teams, coordinate and expedite the flow of…
Added 15 mins ago
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Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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