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Added 2 mins ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
Metrolinx and LOFT Community Services are implementing a pilot program (the “Program”) focusing on engaging with vulnerable individuals, who are utilizing Metrolinx property within Union…
Added 2 mins ago
Advanced DevOps Engineer - EA Sports Technology
Electronic Arts
Vancouver, BC
Automation & Innovation: Lead the development of productivity-enhancing tools and evaluate new technologies to improve team efficiency and platform capabilities.
Added 2 mins ago
S
Onsite IT Support Specialist
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
focus, innovation, execution, collaboration, active learning and giving back,
Added 2 mins ago
S
Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
learning and giving back, all with a commitment of being positive by choice in
Added 2 mins ago
HD
Creator Partnerships Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
Access to learning resources and professional development
Added 2 mins ago
CB
Sales Assistant- Full-Time with Benefits-Wonderland
COBS Bread
London, ON
- Full-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we’re invested in offering you the…
Added 2 mins ago
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Business Manager
FCC / FAC
AB · Toronto, ON · Regina, SK · Agriculture Place
- Full-time
Growth: Learning and development opportunities to help you thrive
Added 2 mins ago
TM
Supervisor
The Maples Group (Financial Services)
Montreal, QC
- Full-time
Our side-by-side financial and legal teams consistently deliver award winning services to a global client base, offering unrivalled learning and career opportunities to our 3,000 colleagues…
Added 2 mins ago
Early Career Software Developer - Landmark
Halliburton
Calgary, AB
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop…
Added 2 mins ago
Assistant Deputy Minister, Learning, Engagement and Talent Management
Government of Alberta
AB
Reporting to the Deputy Minister and Public Service Commissioner, the Assistant Deputy Minister, Learning, Engagement and Talent Management (ADM LETM) provides executive leadership and…
Added 2 mins ago
Reliability & Process Engineer
CONA Services
Toronto, ON · North York, ON
Lead critical spare-parts optimization, including BOM accuracy, min/max settings, obsolescence, repairable spares, preservation and stockout-risk management.
Added 2 mins ago
Process Engineer
CONA Services
Toronto, ON · North York, ON
Lead critical spare-parts optimization, including BOM accuracy, min/max settings, obsolescence, repairable spares, preservation and stockout-risk management.
Added 2 mins ago
Manager, EHS
Aecon
Toronto, ON
Build, lead, and develop a capable EHS team through recruitment, coaching, mentoring, and ongoing development, fostering a collaborative, learning-focused approach to EHS.
Added 2 mins ago
Senior Consultant, Proposal Management
Bell
Toronto, ON
Lead the development of CEO briefings, board materials, government pitch decks, executive presentations, and stakeholder communications.
Added 2 mins ago
CG
Hospital Operations Leader - Permanent Part-Time (2026-236)
Collingwood General and Marine Hospital
Collingwood, ON
- Part-time
Lead by Example - setting a standard of integrity, fairness, and professionalism
Added 2 mins ago
H
Co-op/Intern, Software Development - Winter 2027
Hootsuite
Toronto, ON
- Internship
Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
Added 2 mins ago
CG
Environmental Services Aide - Temporary Part-Time (2026-237)
Collingwood General and Marine Hospital
Collingwood, ON
- Part-time
- Temporary
Lead by Example - setting a standard of integrity, fairness, and professionalism
Added 2 mins ago
CG
Mental Health Therapist - Temporary Full-Time (2026-238)
Collingwood General and Marine Hospital
Collingwood, ON
- Full-time
- Temporary
Lead by Example - setting a standard of integrity, fairness, and professionalism
Added 2 mins ago
I
Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $100,000 to $125,000 CAD / year
- Contract
The Manager, Art Direction is responsible for ideation and creation of campaign elements and assets from concept to completion ensuring all creative outputs are on brand and support…
Added 2 mins ago
P
Account Director
PRAXIS
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Account Directors at PRAXIS lead the majority of the work in the Agency, being responsible for managing both the client relationship and the account team, and recommending strategic…
Added 2 mins ago
TP
MCQ Examination Development Lead – Pharmacist Qualifying Examination
The Pharmacy Examining Board of Canada
Toronto, ON
- $105,000 to $116,000 CAD / year
- Contract
You will join a collaborative, knowledgeable team dedicated to maintaining high standards in professional assessment and examination development.
Added 2 mins ago
AC
Project Lead – Technology Advisory & Digital Transformation
ALTEN Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
…investing in our people by offering meaningful experiences and supporting continuous learning, growth, and career…
Added 2 mins ago
H
Co-op/Intern, Software Development - Winter 2027
Hootsuite
Vancouver, BC
- Internship
Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
Added 2 mins ago
RE
Principal Engineer Physical AI Systems Modeling
Renesas Electronics
Ottawa, ON
- Full-time
· Identify emerging methods and lead foundation model training and fine-tuning, VLA development, reinforcement learning, and generative modeling, connecting perception, planning, control,…
Added 17 mins ago
AG
Advisor, Human Resources
Alamos Gold Inc.
Lynn Lake, MB
- Full-time
Training & Development: Identify workforce training needs, coordinate learning opportunities, support training materials development, and facilitate site-specific training initiatives.

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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