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Manager, Assurance and Accounting - Public Companies
MNP
Toronto, ON
- Full-time
Make an impact with our Public Companies team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 2 mins ago
Research Security Specialist
University of Guelph
Guelph, ON
Reporting to the Manager, Research Risk, you will promote due diligence and research security awareness though the development, management and administration of policies, programs and…
Added 2 mins ago
Environmental Services Engineer, Compliance-TS269
City of London
London, ON
Reporting to the Division Manager, Wastewater Treatment Operations, the Environmental Services Engineer is responsible for overseeing the development and implementation of a wastewater…
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Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
Our Asset Management and Maintenance Rail Fleet office is looking for an Asset Manager, Rail Fleet to support our many exciting Rail Fleet Projects we have ongoing and upcoming in the…
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Lead, Operational Electrification
Metrolinx
Canada
- Full-time
Our GO Expansion Operations team is looking for a Lead, Operational Electrification. Reporting to the Senior Manager, Network Operations Planning, the lead will serve as a liaise between…
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Senior Manager, Business Management, GBM Finance
Scotiabank
Toronto, ON
Acts as a strategic extension of the CFO GBM, the Senior Manager, Business helps shape and deliver the enterprise risk narrative through clear executive decision support and communications.…
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Nieuport Aviation Shuttle Operations Supervisor - Toronto
Voyago
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Reporting directly to the Operations Manager, the Supervisor serves as a critical link between frontline employees, management, client, and support departments, ensuring that everyone is…
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Business Manager
FCC / FAC
AB · Toronto, ON · Regina, SK · Agriculture Place
- Full-time
As a business manager for the finance division, you’ll help turn strategy into action. Working closely with Executive Manager, vice-presidents and leadership team, you’ll connect corporate…
Added 2 mins ago
Senior Manager, Strategic Finance & Deal support
Bell
Toronto, ON
As Senior Manager, Strategic Finance & Deal support, you will serve as a trusted strategic and commercial advisor to the executive leadership team, helping shape the organization's most…
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Manager, EHS
Aecon
Toronto, ON
…all of our market sectors and acts as a strong partner from project initiation, design development, field testing and…
Added 2 mins ago
Senior Consultant, Proposal Management
Bell
Toronto, ON
As a Senior Manager, Strategic & Negotiations, you will act as a strategic advisor to AI Fabric's leadership team, helping drive the company's most important commercial, operational, and…
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NC
Housekeeper - Term ( 4 months) - Part Time (24 Hours Biweekly ) - Days
Northwood Care
Halifax, NS
- Part-time
Reporting to the Manager, Environmental Services the Housekeeper performs cleaning duties while helping to support and provide a safe working environment.
Added 2 mins ago
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Business System Analyst( Payroll)
Dawn InfoTek
Toronto, ON
- Contract
NOTE: This is not a true BSA role. It is a hybrid of Payroll Manager, Payroll SME, and Business Analyst responsibilities, with a strong focus on payroll operations, year-end processing,…
Added 2 mins ago
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Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $100,000 to $125,000 CAD / year
- Contract
The Manager, Art Direction is responsible for ideation and creation of campaign elements and assets from concept to completion ensuring all creative outputs are on brand and support…
Added 2 mins ago
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Sr. Technical Business Analyst / Lead SDET / Project Manager
ExaTech Inc
Vancouver, BC
- Contract
Job Title: Sr. Technical Business Analyst / Lead SDET / Project Manager
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Project Manager
Gryd
Winnipeg, MB
- Full-time
We're looking for an energetic, organized Project Manager to join our Delivery/Operations team. As a Project Manager at Gryd, you're the backbone of our project execution. Orchestrating…
Added 2 mins ago
CO
Supervisor 1 - Construction (Utilities)
City of North Vancouver
North Vancouver, BC
- Full-time
Reporting to the Section Manager of Utilities, the successful candidate will be responsible for assisting the Supervisor 2 in the planning, coordination and assignment of construction…
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Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
This role will report directly to the Plant Manager.
Added 2 mins ago
AK
Development Coordinator, Donor Services and Operations
Aga Khan Museum
Toronto, ON
- Full-time
Reporting to the Development Manager, Donor Services and Operations, the Development Coordinator is responsible for providing a full range of prospect, pipeline and moves management support…
Added 2 mins ago
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Senior .NET Developer (C# / Azure / WCAG)
Resonaite
Ottawa, ON
- Contract
Working closely with the project manager, product delivery manager and development team, the consultant will help refine and validate requirements, lead the technical design, and deliver…
Added 17 mins ago
Manager, Base Rate Plan Pricing
Rogers Communications
Toronto, ON
Reporting to the Sr Manager, Pricing within the CBU Wireless Pricing team, the candidate will be directly responsible for the development, management and execution of targeted base rate…
Added 17 mins ago
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Quality Associate
Corrosion Service Company Limited
Markham, ON
- Full-time
Support the Project Manager and project team in realizing the project-specific quality plan, achieving quality objectives, maintaining project documentation and ensuring complete turnover…
Added 17 mins ago
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Equipment Advisor
Trimac Transportation
Edmonton, AB
- Full-time
Reporting to the Fleet Manager, the Equipment Advisor is responsible for the lifecycle management of fleet assets, ensuring equipment is delivered, deployed, maintained, relocated, and…
Added 17 mins ago
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Partnerships Manager
Relay
Remote, Canada
- Full-time
- Remote
You love systematic execution: you are a strong project manager who can navigate internally to bring a project to life and coordinate internal stakeholders to deliver within timelines
Added 17 mins ago
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Consultant
Turner & Townsend
Toronto, ON
- Full-time
You are an experienced Project Manager with 5+ years experience, seeking your next step or are currently working in a similar role within a comparable environment. You’re motivated to join…

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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