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Added 2 mins ago
LC
Case Manager_PT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
…collaboratively with the Metrolinx Vulnerable Persons Strategy Lead, Metrolinx employees, and Vulnerable Persons (as defined below) who are sheltering on Metrolinx-owned property, provide…
Added 2 mins ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
…collaboratively with the Metrolinx Vulnerable Persons Strategy Lead, Metrolinx employees, and Vulnerable Persons (as defined below) who are sheltering on Metrolinx-owned property, provide…
Added 2 mins ago
SS
Dietary Aide |Permanent Part time| 21 biweekly
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Part-time
…deeply committed to serving Canada’s seniors, ensuring that they lead lives filled with comfort, dignity, and…
Added 2 mins ago
SS
Senior General Manager
Sienna Senior Living
BC · Surrey, BC
- Full-time
…of our community, presenting an extraordinary opportunity to lead with purpose and passion. As the General Manager and the most senior leader in our home, you will serve as the cornerstone…
Added 2 mins ago
M
Manager, Assurance and Accounting - Public Companies
MNP
Toronto, ON
- Full-time
Lead client facing engagement teams to complete audits, compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 2 mins ago
Advanced DevOps Engineer - EA Sports Technology
Electronic Arts
Vancouver, BC
Automation & Innovation: Lead the development of productivity-enhancing tools and evaluate new technologies to improve team efficiency and platform capabilities.
Added 2 mins ago
D&
Operations Manager
Day & Ross
Winnipeg, MB
- Full-time
Lead and manage a fast paced and high volume LTL dock operation though a team of supervisors, lead hands, and front line employees.
Added 2 mins ago
HI
Commercial Account Manager
HUB International
Calgary, AB
- Full-time
…serving as the primary point of contact for your clients. You'll lead marketing efforts, evaluate and price risk, and build strong relationships with both clients and insurer partners. This…
Added 2 mins ago
H
Nurse Practitioner
HealthCareersInSask.ca
Macklin, SK
- Full-time
Ability to lead, mentor, and support staff in a collaborative team environment
Added 2 mins ago
S
Onsite IT Support Specialist
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
ready to accelerate, innovate and lead, join us as we challenge constraints and
Added 2 mins ago
S
Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
all we do. If you are ready to accelerate, innovate and lead, join us as we
Added 2 mins ago
TEMP-Warehouse III Associate - SAP HANA - Contract
Sun Pharmaceutical Industries Ltd
Canada
The Temporary Warehouse Associate- III (Team Lead) co-ordinates and monitors the activities within the Warehouse, to ensure the safety, quality, productivity and training needs of the team…
Added 2 mins ago
Reliability Engineer
Sun Pharmaceutical Industries Ltd
Brampton, ON
Lead and standardize reliability engineering programs across Manufacturing & Facilities operation, including FMEA, RCA, PM optimization and precision maintenance.
Added 2 mins ago
JT
Case Manager
Jean Tweed Centre
Toronto, ON
- Contract
…the diversity of women’s experience in today’s society, our programs seek to address a range of issues in a woman’s life that may contribute to substance use and gambling…
Added 2 mins ago
CN
Maintenance Coordinator
Canadian Natural
Fort McMurray, AB
- Full-time
…Plant Maintenance Coordinator. Reporting to the Maintenance Lead, you will ensure that all activities completed by Maintenance Contractors and Support Groups meet or exceed the requirements…
Added 2 mins ago
Senior Manager, Business Management, GBM Finance
Scotiabank
Toronto, ON
Lead internal business communication strategy and execution across management meetings, Town Halls, employee engagement, employee development programs and key partner events to ensure…
Added 2 mins ago
HD
Creator Partnerships Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
That's where you come in. We're looking for an Creator Partnerships Manager who has already built and scaled affiliate programs for e-commerce brands and is ready to do it again with us.…
Added 2 mins ago
CB
Sales Assistant- Full-Time with Benefits-Wonderland
COBS Bread
London, ON
- Full-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we’re invested in offering you the…
Added 2 mins ago
F/
Business Manager
FCC / FAC
AB · Toronto, ON · Regina, SK · Agriculture Place
- Full-time
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support…
Added 2 mins ago
Assistant Deputy Minister, Learning, Engagement and Talent Management
Government of Alberta
AB
The Public Service Commission (PSC) is responsible for leading the development of policies and programs that ensure Alberta has a professional, non-partisan, and inclusive public service…
Added 2 mins ago
Reliability & Process Engineer
CONA Services
Toronto, ON · North York, ON
Optimize preventive and predictive maintenance programs using equipment criticality, failure history, FMEA/RCM principles, inspection standards and task-effectiveness reviews.
Added 2 mins ago
Process Engineer
CONA Services
Toronto, ON · North York, ON
Optimize preventive and predictive maintenance programs using equipment criticality, failure history, FMEA/RCM principles, inspection standards and task-effectiveness reviews.
Added 2 mins ago
Manager, EHS
Aecon
Toronto, ON
…transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a…
Added 2 mins ago
Senior Consultant, Proposal Management
Bell
Toronto, ON
Lead high-impact strategic analyses, business cases, scenario planning, and executive decision support on the company's most critical priorities.
Added 2 mins ago
TS
Director, Sales - Mid-Market East & Central /Directeur ou directrice des ventes - Marché intermédiaire, Ventes commerciales, Est et CentreCommercial Sales
TD SYNNEX North America
Montreal, QC
- $136,000 to $182,000 CAD / year
- Full-time
TD SYNNEX Canada is seeking a strategic and results-driven sales leader to lead our Mid-Market East & Central Commercial Sales organization, overseeing a business approaching $750M in…

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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