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Added 14 mins ago
AG
Advisor, Human Resources
Alamos Gold Inc.
Lynn Lake, MB
- Full-time
Alamos Gold is a Canadian-based intermediate gold producer with diversified operations across North America and a strong commitment to sustainable development, operational excellence, and…
Added 14 mins ago
SA
Senior IT Engineer
Schema App
Remote, Canada
- Full-time
- Remote
This is a hands-on role that combines day-to-day IT ownership with technical project delivery. The role is approximately 50% internal IT operations and 50% project work across automation,…
Added 14 mins ago
R
Partnerships Manager
Relay
Remote, Canada
- Full-time
- Remote
Working to build AI tooling that runs the function. Research, data analysis and insights, call prep, proposal drafting, performance analysis, operations, and more
Added 29 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 29 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 29 mins ago
TO
Nieuport Aviation Shuttle Operations Supervisor - Toronto
Transdev Ontario Manitoba
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Voyago, a division of Transdev Ontario, is hiring an Operations Supervisor to support shuttle operations at for Nieuport Aviation to the Billy Bishop Toronto City Airport.
Added 29 mins ago
Corporate Store Supervisor II
Bulk Barn
Hamilton, ON
…responsible to assist in the leadership of the stores day-to-day operations in the achievement of operational efficiencies, profitability and customer satisfaction. This position is also…
Added 29 mins ago
Director of Information Technology
The Corporation of The City of St. Thomas
St. Thomas, ON
Lead the development of technology-related policies, standards, and procedures.
Added 29 mins ago
LC
Senior Manager, Continuous Improvement, Ecomm Operations
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Toronto, ON
- Full-time
The PC Express Operations team leads all systems from connecting customer order demand through to in- store execution and post purchase activities. As Ecomm sales continue to drive…
Added 29 mins ago
I
Senior Policy Advisor -Economic Development
ITK
Ottawa, ON
- Full-time
Act as a lead on file specific matters as assigned and prioritized by the Manager;
Added 29 mins ago
Administrative Coordinator, Administration Network
University of Saskatchewan
Saskatoon, SK
Work in tandum with the Director of Administration to coordinate the effective operations of the School’s USask campus and collaborate with JSGS-University of Regina (U of R) colleagues to…
Added 29 mins ago
TP
Student Associate - Engineering
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- Full-time
Actuellement aux études dans les domaines suivants : génie industriel, génie mécanique, gestion des opérations ou dans un domaine connexe.
Added 29 mins ago
A
Process Improvement & Training Manager
Alto
Toronto, ON
- Full-time
…Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify…
Added 44 mins ago
IO
Vice President, Global Expansion (FTE)
Invest Ottawa
Ottawa, ON
- Full-time
As a member of Invest Ottawa's Executive Leadership Team (ELT), contribute to organizational strategy and lead the development and execution of Global Expansion strategies and annual…
Added 44 mins ago
T
Senior People and Culture Operations Partner
Targray
Montreal, QC
- Full-time
Le ou la Partenaire principal(e), Opérations – Personnes et culture est responsable de l’administration, de la coordination et de l’amélioration continue des principaux programmes, systèmes…
Added 44 mins ago
AL
AltaGas - Manager, Cash Processing
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
Serve as the primary Cash Processing business representative and subject matter lead for Project Fusion. This includes frequent participation in design and implementation activities and…
Added 44 mins ago
UO
Student Financial Management Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Tuition and Operations | Student Financial Management | Enrolment Services
Added 44 mins ago
T
Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
As a core member of Journey's team, the Senior Business Analyst bridges stakeholders across product, technology, operations, risk, and change management. The successful candidate will…
Added 44 mins ago
T
AVP, Legal - Operations and Business Management
TD
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- Full-time
Lead, oversee, provide leadership to a centralized Legal Operations and Business Management function, integrating operations, portfolio management, governance, colleague experience, project…
Added 59 mins ago
KI
Marketing Communications Associate
Kujaku Inc
Cambridge, ON
- Full-time
…cost-cutting solutions are provided to each customer to meet project goals. We specialize in oversized cargo for large multi-year projects managing the entire transportation and logistics…
Added 59 mins ago
GW
Social Media Coordinator
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- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 59 mins ago
GW
Experience Matter Intelligence Specialist
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- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 59 mins ago
H
Senior Advisor, Government Relations
Hatch
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- Full-time
You will support Hatch executives through professional policy / political analysis, assessing the opportunities / impact of various legislations and regulatory changes on Hatch’s operations.
Added 59 mins ago
HN
Site Superintendent - WWTP
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- $130,000 to $165,000 CAD / year
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These roles offer the opportunity to lead complex water and wastewater infrastructure projects, including wastewater treatment plants (WWTP), sewage treatment facilities, water treatment…
Added 59 mins ago
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Social Media Coordinator
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Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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