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CI
Business Development Representative
Citylitics Inc.
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
…opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal…
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- Full-time
Lead and coordinate internal project teams, external consultants and other project stakeholders.
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Project: This resource will be responsible for leading payroll year-end from start to finish in SAP/ECP Payroll. This includes payroll processing, producing and reconciling year-end tax…
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Montreal, QC
- Full-time
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Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $100,000 to $125,000 CAD / year
- Contract
…in a strong and consistent manner. This role will inspire, lead, coach and manage junior designers throughout the creative process from collaborative conceptualization to production and…
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…experience, who thrives in a fast-paced environment and is ready to lead, grow and help the agency and our clients…
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Sr. Technical Business Analyst / Lead SDET / Project Manager
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Vancouver, BC
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MCQ Examination Development Lead – Pharmacist Qualifying Examination
The Pharmacy Examining Board of Canada
Toronto, ON
- $105,000 to $116,000 CAD / year
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Project Lead – Technology Advisory & Digital Transformation
ALTEN Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Context: We’re looking for an experienced Project Lead – Technology Advisory & Digital Transformation to lead a portfolio of advisory engagements. This is a client-facing consulting role…
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IT Director
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We are seeking a highly skilled and experienced IT Director, ERP for one of our clients in Montreal. This role will lead a back-office team of 10 to 15 professionals responsible for…
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Administrative Assistant
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AB · Edmonton, AB
- Full-time
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Advisor, Human Resources
Alamos Gold Inc.
Lynn Lake, MB
- Full-time
The Lynn Lake Gold Project is one of Alamos Gold's most significant development projects in Canada, offering employees the opportunity to contribute to a growing operation while working…
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SA
Senior IT Engineer
Schema App
Remote, Canada
- Full-time
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This is a hands-on role that combines day-to-day IT ownership with technical project delivery. The role is approximately 50% internal IT operations and 50% project work across automation,…
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Field Coordinator - Mechanical
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Toronto, ON · Scarborough, ON
- Other
Are you ready to lead with expertise and take on complex engineering challenges?As a Field Coordinator - Mechanical you will provide technical leadership in the design, review, and…
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Partnerships Manager
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Toronto, ON
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…strong scientific understanding, exceptional organizational and project management skills, analytical abilities, excellent written and verbal communication, and exceptional attention to…
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Manager, Art Direction (14-month contract)
Indigo Books & Music
Toronto, ON
- $80,000 to $100,000 CAD / year
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Future Leaders Program – Management Trainee
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Our Management Development Program is a hands-on, accelerated path that teaches you how to run a business end to end. You’ll gain practical experience, strong mentorship, competitive…
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Associate Director, Leadership Programs
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…and customized leadership and team interventions. Acting as a project leader, the incumbent consults with leaders on culture change, organizational and team effectiveness, change…
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Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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