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C
Director, Corporate Accounting
Co-op
Saskatoon, SK
- Full-time
…navigating complex financial challenges, and collaborating with senior leaders to drive organizational success, we'd love to hear from…
Added 2 mins ago
Indigenous Relations Advisor
WSP
AB · Edmonton, AB
…into clear reports and presentations for project teams and senior…
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H
Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…administrative direction from the Manager, Social Worker- MSW-Senior and/or…
Added 2 mins ago
Enrolment Information Analyst
NorQuest College
Edmonton, AB
Influence institutional planning through highly impactful analysis, documentation, and validation work used by senior leaders to guide enrolment planning and strategic priorities.
Added 2 mins ago
M
Lead, Operational Electrification
Metrolinx
Canada
- Full-time
Our GO Expansion Operations team is looking for a Lead, Operational Electrification. Reporting to the Senior Manager, Network Operations Planning, the lead will serve as a liaise between…
Added 2 mins ago
Senior Manager, Business Management, GBM Finance
Scotiabank
Toronto, ON
Acts as a strategic extension of the CFO GBM, the Senior Manager, Business helps shape and deliver the enterprise risk narrative through clear executive decision support and communications.…
Added 2 mins ago
R
Coordonnateur administratif principal / Senior Administrative Coordinator
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Longueuil, QC
- Full-time
Added 2 mins ago
HD
Director of Talent Acquisition
Hadley Designs
Remote, Canada
- Full-time
- Remote
…for every open role, from Amazon and ecommerce operators to senior leaders. You will design and run the recruiting engine that consistently delivers a strong top of funnel, put every…
Added 2 mins ago
BH
Senior Full-Stack Developer
Blair Health
Remote, Canada
- $125,000 to $150,000 CAD / year
- Full-time
- Remote
We are hiring a Senior Full-Stack Developer to build the products our patients, clinicians and employer clients use every day. You will own features end to end, from patient intake and…
Added 2 mins ago
ST
Senior Associate, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Added 2 mins ago
TM
Supervisor
The Maples Group (Financial Services)
Montreal, QC
- Full-time
· Supervisory or senior-level experience preferred.
Added 2 mins ago
TR
Senior Financial Analyst, Financial Reporting
Torex Resources Inc
Toronto, ON
- Full-time
Reporting to the Corporate Controller, the Senior Financial Analyst, Financial Reporting is responsible for the end-to-end preparation of Torex’s quarterly and annual consolidated financial…
Added 2 mins ago
Early Career Software Developer - Landmark
Halliburton
Calgary, AB
…candidates may be eligible for roles ranging from Associate Software Developer to Software Developer or Senior Software…
Added 2 mins ago
Assistant Deputy Minister, Learning, Engagement and Talent Management
Government of Alberta
AB
…development, attraction and recruitment of executive managers and senior officials, enterprise learning and development, onboarding, recognition and employee…
Added 2 mins ago
Senior Manager, Strategic Finance & Deal support
Bell
Toronto, ON
As Senior Manager, Strategic Finance & Deal support, you will serve as a trusted strategic and commercial advisor to the executive leadership team, helping shape the organization's most…
Added 2 mins ago
Manager, EHS
Aecon
Toronto, ON
Reporting to the Director, EHS the Manager, EHS will oversee a team of Advisors while working with the senior management team to ensure continuous improvement and standards for Aecon’s…
Added 2 mins ago
Senior Consultant, Proposal Management
Bell
Toronto, ON
As a Senior Manager, Strategic & Negotiations, you will act as a strategic advisor to AI Fabric's leadership team, helping drive the company's most important commercial, operational, and…
Added 2 mins ago
VV
Solution Architect
Veracity Ventures Inc.
Remote, Canada
- $80 to $90 CAD / hour
- Full-time
- Remote
The ideal candidate will be a senior software architect with:
Added 2 mins ago
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Health Care Support Worker - Orthopaedics
NHS Scotland
Saskatoon, SK
- Full-time
Senior Charge Nurse, Amy Livingstone, 0141 452 2719
Added 2 mins ago
TS
Director, Sales - Mid-Market East & Central /Directeur ou directrice des ventes - Marché intermédiaire, Ventes commerciales, Est et CentreCommercial Sales
TD SYNNEX North America
Montreal, QC
- $136,000 to $182,000 CAD / year
- Full-time
Strong executive presence with the ability to influence customers, partners, and senior leadership.
Added 2 mins ago
HP
Manager, Talent Attraction
Health PEI
Charlottetown, PE
- $48.58 to $59.87 CAD / hour
- Full-time
Excellent verbal and written communication skills to effectively collaborate with marketing, HR, and senior leadership
Added 2 mins ago
WC
Executive Director
West Country Family Service Association
AB · Alberta, Canada
- Full-time
Minimum five years of progressive senior leadership experience, preferably in the nonprofit, healthcare, community services, or human services sector.
Added 2 mins ago
RB
Senior Hydrogeologist
Recruitment By Design
Calgary, AB
- $140,000 to $180,000 CAD / year
- Full-time
Our client, a leading Western Canadian firm offering comprehensive engineering and environmental services, is seeking a Senior/Principal Hydrogeologist to join their team in Regina,…
Added 2 mins ago
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Senior Interior Designer
Hays
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…commercial workplace projects. They are currently looking for a Senior Interior Designer to join their team, working alongside a talented group of architects, designers and creative…
Added 2 mins ago
VI
Data Scientist
VLink Inc
ON · Ontario, Canada
- $75 to $80 CAD / hour
- Contract
The Senior Data Analytics Specialist / Data Scientist will develop advanced analytics, predictive models, and AI-driven solutions to address key business challenges and opportunities. The…

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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