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Added 4 mins ago
TF
Workshop Performance Specialist
The Fedcap Group
Hamilton, ON
- Full-time
…Employment Services system in its role as the Service System Manager for multiple catchment areas. Fedcap Canada employees work in partnership with service partners focused on providing…
Added 4 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
We are looking for a Senior Business Systems Analyst who can bridge business needs and technology solutions while bringing strong systems-analysis capability, technical curiosity, and…
Added 4 mins ago
BC
Senior Scheduler (Construction)
Broccolini Construction Inc.
Toronto, ON
- Full-time
We are seeking an experienced and field-focused Senior Scheduler to join Broccolini’s scheduling team. Reporting to the Scheduling Manager, the Senior Scheduler is embedded within the…
Added 4 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 4 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 4 mins ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Manager, Enterprise Solutions – Salesforce, the Enterprise CRM Integration Specialist’s primary responsibility is to design, develop, implement, support, and improve…
Added 5 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 19 mins ago
M
Lead, Operational Electrification
Metrolinx
Canada
- Full-time
Our GO Expansion Operations team is looking for a Lead, Operational Electrification. Reporting to the Senior Manager, Network Operations Planning, the lead will serve as a liaise between…
Added 19 mins ago
Assistant Deputy Minister, Learning, Engagement and Talent Management
Government of Alberta
AB
…Assistant Deputy Minister, Learning, Engagement and Talent Management (ADM LETM) provides executive leadership and strategic direction for enterprise-wide initiatives that shape the Alberta…
Added 20 mins ago
SR
Head of People
Serv Recruitment
Kelowna, BC
- Full-time
Partnering closely with senior leadership on organizational design, workforce planning, talent strategy, and people-related decisions
Added 20 mins ago
AK
Development Coordinator, Donor Services and Operations
Aga Khan Museum
Toronto, ON
- Full-time
Reporting to the Development Manager, Donor Services and Operations, the Development Coordinator is responsible for providing a full range of prospect, pipeline and moves management support…
Added 20 mins ago
SM
Director of Retail Operations
Shop Makers
Vancouver, BC
- Full-time
Help define what great leadership looks like at each level (Store Manager, Area Manager, Regional Manager) and build the development plans, training, and career paths that get people there.
Added 20 mins ago
O
Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
We are seeking an Operations Manager with experience in automotive reconditioning and general operations. You will be part of the senior leadership team responsible for providing overall…
Added 49 mins ago
Senior Business Process Analyst
iGaming Ontario
Toronto, ON
iGaming Ontario is hiring a Senior Business Process Analyst. Reporting to the Senior Manager, Program Delivery, the successful candidate will play a key role in advancing large-scale…
Added 49 mins ago
Director of Information Technology
The Corporation of The City of St. Thomas
St. Thomas, ON
Under the general direction of the City Manager, the Director of Information Technology (IT) provides strategic leadership, direction, and oversight for the City's technology…
Added 50 mins ago
A
Process Improvement & Training Manager
Alto
Toronto, ON
- Full-time
This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners,…
Added 50 mins ago
RT
Senior Electrical Engineer – High Voltage Substations
RCM Technologies, Inc.
Mississauga, ON
- Full-time
Position: Senior Electrical Engineer – High Voltage Substations
Added 1 hour ago
CM
Manager, Adult Intensive Services
Canadian Mental Health Association
Cambridge, ON · Guelph, ON
- Full-time
Contribute to service planning, quality improvement initiatives, and change management efforts that support CMHA WW’s strategic priorities.
Added 1 hour ago
AL
AltaGas - Manager, Cash Processing
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
This position leads a multi-level team, serves as the senior escalation point for complex operational and policy matters, and communicates performance, risks, compliance results, and…
Added 1 hour ago
T
Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
As a core member of Journey's team, the Senior Business Analyst bridges stakeholders across product, technology, operations, risk, and change management. The successful candidate will…
Added 1 hour ago
T
Senior Risk Manager, Corporate Segment ORM (5578)
TD
Toronto, ON
- Full-time
ORM is recruiting for a Senior Manager level position. Our department provides independent Operational Risk Management oversight of the Corporate Function groups across the bank (i.e. HR,…
Added 1 hour ago
BC
Client Relations & Business Development Specialist
Blake, Cassels & Graydon LLP
Vancouver, BC
- Full-time
Reporting to the Senior Manager, Client Relations and Business Development, the Client Relations & BD Specialist works with members of the Vancouver office and assigned national practice…
Added 1 hour ago
PC
SR&ED and Incentives, Senior Manager
PwC Canada
Halifax, NS
- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…
Added 1 hour ago
CO
Manager, Insurance & Risk Services
City of Burlington
SIMS Square
- Full-time
Reporting to the Deputy City Solicitor, the Manager, Insurance and Risk Services leads the City’s insurance and risk management programs to protect municipal assets and reduce liability…
Added 1 hour ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, Canada
- $475,000 to $550,000 CAD / year
- Full-time
- Remote
We’ve already assembled a fantastic Platform & Infrastructure team of 11 engineers (all Senior+, >70% Staff), and they’ve done an excellent job handling our growth, but the management and…

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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