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Added 12 mins ago
M
Lead, Operational Electrification
Metrolinx
Canada
- Full-time
Our GO Expansion Operations team is looking for a Lead, Operational Electrification. Reporting to the Senior Manager, Network Operations Planning, the lead will serve as a liaise between…
Added 12 mins ago
Manager, EHS
Aecon
Toronto, ON
Reporting to the Director, EHS the Manager, EHS will oversee a team of Advisors while working with the senior management team to ensure continuous improvement and standards for Aecon’s…
Added 12 mins ago
Senior Consultant, Proposal Management
Bell
Toronto, ON
As a Senior Manager, Strategic & Negotiations, you will act as a strategic advisor to AI Fabric's leadership team, helping drive the company's most important commercial, operational, and…
Added 13 mins ago
HS
Senior Software Engineer
Henry Schein One Canada
Surrey, BC
- $130,000 to $142,000 CAD / year
- Full-time
Our Dentrix Ascend engineering team contributes to the development of Dentrix Ascend, our cloud-based practice management platform used by dental practices across the United States.…
Added 27 mins ago
C(
Senior Project Manager (Design & Construction)
CORIX (CA) DE SERVICES LIMITED PARTNERSHIP
Vancouver, BC
- $124,617 to $148,581 CAD / year
- Other
Corix is looking for a Senior Project Manager to lead our largest and most complex district energy and utility infrastructure projects from development through design, construction,…
Added 42 mins ago
P
Senior Product Manager, AI
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
…connect customer and partner needs with Data Science, Data, Engineering, UX, Commercial, Sales, Marketing, and Legal teams, from product requirements through delivery. You'll lead scalable…
Added 42 mins ago
A
Process Improvement & Training Manager
Alto
Toronto, ON
- Full-time
The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and…
Added 42 mins ago
EL
Security DevOps Engineer
EnStream LP
Toronto, ON
- Full-time
…evenly between cloud security and DevOps. Working alongside our Senior Platform Engineer, this role strengthens EnStream’s hybrid operating model by owning the security posture of our AWS…
Added 42 mins ago
O
Sr. Design Coordinator
ONxpress
Toronto, ON
- Full-time
As a Senior Design Coordinator, you will play a pivotal role in managing and guiding multidisciplinary design coordination activities across civil and structural works, ensuring alignment…
Added 42 mins ago
RT
Senior Electrical Engineer – High Voltage Substations
RCM Technologies, Inc.
Mississauga, ON
- Full-time
A clear path toward Lead Engineer and Engineering Manager roles.
Added 57 mins ago
Senior Manager, Demand Planning and S&OP
Henkel group
Mississauga, ON
As the Senior Manager, Supply Chain Planning & S&OP, you will lead the Canadian Hair Professional planning organization and the planning processes that connect commercial demand with…
Added 1 hour ago
E
Environmental Engineering Field Technician Student (Co-op)
EXP
Brampton, ON
- Full-time
EXP is looking for an Environmental Field Technician (Co-op/Student) to join our team in Brampton, ON. Reporting to the Manager, Environmental Services, you’ll gain hands on field…
Added 1 hour ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, Canada
- $475,000 to $550,000 CAD / year
- Full-time
- Remote
We’ve already assembled a fantastic Platform & Infrastructure team of 11 engineers (all Senior+, >70% Staff), and they’ve done an excellent job handling our growth, but the management and…
Added 1 hour ago
A
Senior Project Manager - Transmission and Distribution
AtkinsRéalis
Calgary, AB · Toronto, ON · Montreal, QC
- $136,700 to $182,000 CAD / year
- Full-time
As a Senior Project Manager - T&D reporting to a Projects Director, you will play a key leadership role in the successful delivery of large-scale transmission, substation, and distribution…
Added 1 hour ago
A
Director, Light Rail Transit (LRT)
AECOM
Mississauga, ON
- Full-time
The Director leads delivery of multi-billion-dollar LRT projects through planning, design, procurement, engineering, construction, commissioning, and transfer to Operations using an…
Added 1 hour ago
KI
Senior Product Manager, AI Innovations Team, Operations Orchestration
Kinaxis Inc.
Canada
- Full-time
…how it is built and what it costs to run. It suits a product manager who has built with large language models themselves and has been accountable for a pricing model or a revenue…
Added 1 hour ago
T
Senior Business Systems Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
The Senior BSA analyzes current processes, defines future-state requirements, and translates business, operational, control, and technology needs into AI-enabled product opportunities. The…
Added 1 hour ago
IG
Power BI Analyst
Insight Global
Toronto, ON
- $40 to $48 CAD / hour
- Contract
…administrative and operational support. They will work closely with the Senior Manager to understand business problem statements, assess whether opportunities are valuable and scalable…
Added 1 hour ago
PM
Senior Purchasing Manager
Prime Management Group Inc.
Brampton, ON
- $120,000 to $130,000 CAD / year
- Full-time
Prime Management Group is recruiting a Senior Purchasing Manager on behalf of an established metal fabrication manufacturer with multiple facilities across North America.
Added 1 hour ago
ME
Senior Transmission Engineer
Morson Edge
Burnaby, BC
- $75 to $125 CAD / hour
- Contract
The Engineer E5 is a senior engineering professional responsible for delivering innovative engineering, estimating, planning, and quality management services on medium to high complexity…
Added 1 hour ago
PH
Senior Project Coordinator & Project Manager, ICI - Permanent - 4314
Parker Huggett - A Division of LRO Staffing
Calgary, AB
- Full-time
5+ years of progressive experience in ICI construction, in a Senior Project Coordinator or Project Manager capacity
Added 1 hour ago
EC
Director of Operations, Instrumentation and Monitoring
EnGlobe Corp.
Toronto, ON · Etobicoke, Ontario
- Full-time
Manage a portfolio of projects and act as a senior technical professional on complex or high-profile assignments, as required; and
Added 1 hour ago
F
Senior Mobile Engineer (React Native)
Fig
Toronto, ON
- Full-time
Fig is expanding beyond lending and building a new generation of digital banking products. We're hiring a Senior Mobile Engineer, reporting to the Engineering Manager of our digital banking…
Added 1 hour ago
F
Senior Backend Engineer (TypeScript)
Fig
Toronto, ON
- Full-time
Fig is expanding beyond lending and building a new generation of digital banking products. We're hiring a Senior Backend Engineer, reporting to the Engineering Manager of our digital…
Added 2 hours ago
K
Project Manager - Water / Waste Water
Kiewit
Burnaby, BC
- Full-time
Kiewit is seeking an experienced Project Manager with a water and waste water experience to lead the delivery of a major infrastructure projects in Western Canada. Project Managers at…

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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