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Added 10 mins ago
CU
FRANCHISE OPERATIONS MANAGER
Chainsmoker Urban Halal Barbecue
Toronto, ON
- Full-time
Location: Greater Toronto Area (GTA), Ontario
Added 24 mins ago
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Account Manager II, Commercial Mortgage Group
TD
Toronto, ON
- Full-time
The Account Manager II (AM II) reports to an Associate Vice President (AVP) or a Manager Mortgage Credit (MMC) and the AM II position level is differentiated by the complexity and size of…
Added 24 mins ago
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Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Added 24 mins ago
BC
Senior Scheduler (Construction)
Broccolini Construction Inc.
Toronto, ON
- Full-time
…join Broccolini’s scheduling team. Reporting to the Scheduling Manager, the Senior Scheduler is embedded within the project environment and is responsible for managing, maintaining, and…
Added 39 mins ago
LC
Case Manager_PT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
The Case Manager on the Metrolinx Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and…
Added 39 mins ago
M
Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
…Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the…
Added 39 mins ago
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Nieuport Aviation Shuttle Operations Supervisor - Toronto
Voyago
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Voyago, a division of Transdev Ontario, is hiring an Operations Supervisor to support shuttle operations at for Nieuport Aviation to the Billy Bishop Toronto City Airport.
Added 39 mins ago
FC
Credit Risk Analytics Manager
Fidelity Canada
Toronto, ON
- Full-time
The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
Added 39 mins ago
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Senior Associate, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Location(s): Mississauga, ON | Toronto, ON, Hybrid
Added 39 mins ago
Manager, EHS
Aecon
Toronto, ON
Reporting to the Director, EHS the Manager, EHS will oversee a team of Advisors while working with the senior management team to ensure continuous improvement and standards for Aecon’s…
Added 54 mins ago
YT
Child & Youth Counsellor- Inpatient Units (Part-time)
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Part-time
Reporting to the Clinical Operations Manager, the Child & Youth Counsellor, is responsible for ensuring a therapeutic and safe environment on a day-to-day basis. Assessment and milieu…
Added 1 hour ago
TO
Nieuport Aviation Shuttle Operations Supervisor - Toronto
Transdev Ontario Manitoba
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Voyago, a division of Transdev Ontario, is hiring an Operations Supervisor to support shuttle operations at for Nieuport Aviation to the Billy Bishop Toronto City Airport.
Added 1 hour ago
Fitness Programming Coordinator (Contract)
Granite Club
Toronto, ON · North York, ON
…Coordinator who will be reporting to the Fitness & Group Exercise Manager. This position will approximately be a twenty-month contract. The Fitness Programming Coordinator will organize,…
Added 1 hour ago
Field Sales Representative
Fire & Flower Inc.
Saskatoon, SK
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home…
Added 1 hour ago
Senior Business Process Analyst
iGaming Ontario
Toronto, ON
iGaming Ontario is hiring a Senior Business Process Analyst. Reporting to the Senior Manager, Program Delivery, the successful candidate will play a key role in advancing large-scale…
Added 1 hour ago
Talent Acquisition Specialist / Recruiter
Salit Steel
Grimsby, ON · Toronto, ON
- Stakeholder Management: Manage hiring manager availability and schedules to
Added 1 hour ago
Assistant Resident Manager 2-Person Team (Oshawa)
Realstar
Oshawa, ON
…value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets…
Added 1 hour ago
Pharmacy Technician - Pharmacy
Women's College Hospital
Toronto, ON
…the Pharmacy Services department reporting to the Pharmacy Manager. The shift hours for this role will fall between Monday to Friday, 8:00am to…
Added 1 hour ago
LC
Senior Manager, Continuous Improvement, Ecomm Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
…country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces,…
Added 1 hour ago
TG
Insurance Restoration Project Manager
Triumph Group of Companies
Mississauga, ON
- Full-time
The Insurance Restoration Project Manager runs restoration projects from the moment an emergency call comes in through to final walkthrough, managing mitigation, reconstruction, budgets,…
Added 1 hour ago
WG
Dewatering Project Manager
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
We are dedicated to fostering the growth and development of our employees. We provide extensive internal and external training programs, continuous learning opportunities, and clear career…
Added 1 hour ago
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Process Improvement & Training Manager
Alto
Toronto, ON
- Full-time
The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and…
Added 1 hour ago
TH
Community Enablement Specialist, Video (Askuity division)
The Home Depot
Toronto, ON
- Full-time
Askuity is a Toronto-based retail analytics software company operating as an innovative division within The Home Depot (THD). Askuity’s mission is to enable suppliers and merchants at The…
Added 1 hour ago
T
Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 1 hour ago
T
AVP, Legal - Technology Enablement, Data Analytics and Reporting
TD
Toronto, ON
- Full-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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