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Added 17 hours ago
A
Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]
Aquent
Toronto, ON
- $65 to $95 CAD / hour
- Contract
Aquent is partnering with a leading Canadian retail organization seeking an experienced Program Manager to support a major enterprise transformation of product information, content, digital…
Added 23 hours ago
BE
MPD Technology - Automation Manager
Beyond Energy Services and Technology Corp.
Calgary, AB
- Full-time
The MPD Automation Manager owns the full controls and electrical lifecycle of our Managed Pressure Drilling systems, from concept to rig-site support. This covers PLC and HMI software,…
Added 23 hours ago
FN
Specialist, eHealth Clinical Education and Training
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As a Specialist, eHealth Clinical Education and Training you will be working under the general direction of the Manager of Clinical Adoption, eHealth establishes, integrates and implements…
Added 1 day ago
LH
Housekeeping Floor Manager - FT- Chelsea Hotel- Toronto
Langham Hospitality Group
Canada
- Full-time
…Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends…
Added 1 day ago
MPD Technology - Automation Manager
Beyond Energy Services & Technology
Calgary, AB
The MPD Automation Manager owns the full controls and electrical lifecycle of our Managed Pressure Drilling systems, from concept to rig-site support. This covers PLC and HMI software,…
Added 1 day ago
UO
Clinical Trial Systems Lead, Calgary Centre for Clinical Research
University of Calgary
Calgary, AB
- Full-time
Under the guidance of the Manager, Clinical Trial System Services the Clinical Trial Systems Lead focuses on technical coordination and administration of the province¿s Clinical Trial…
Added 1 day ago
R
Regional Service Network Specialist
Raise
Toronto, ON
- $61,000 to $72,500 CAD / year
- Full-time
Reporting to Regional Service Network Manager Toronto, RSNs will work in harmony with families, service providers, community leaders and partner organizations.
Added 1 day ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
- Full-time
Previous experience as a senior technician, master technician, technical supervisor, workshop supervisor or technical service manager.
Added 1 day ago
Coordinator, Field Placement, ECS/SWSS - UGH - FT Support
Humber College
Toronto, ON
Under the direction of the Manager, Career & Placement Services, the Field Placement Coordinator assists and prepares students for their placements in both the Community Social…
Added 1 day ago
TF
Workshop Performance Specialist
The Fedcap Group
Hamilton, ON
- Full-time
We're Hiring at Fedcap Canada. Join us as a Workshop Performance Specialist! Compensation: $50k to $65k (CAD). Fedcap Canada is excited to play an integral part in the transformation of…
Added 1 day ago
I
Senior Policy Advisor -Economic Development
ITK
Ottawa, ON
- Full-time
Reporting to a Manager within the Department of Policy Advancement, the Senior Policy Advisor will work towards promoting and improving the place of Canada’s Inuit in specific policy areas.…
Added 1 day ago
A
Process Improvement & Training Manager
Alto
Toronto, ON
- Full-time
This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners,…
Added 1 day ago
Process Improvement & Training Manager
VIA HFR - VIA TGF Inc
Toronto, ON · Montreal, QC
This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners,…
Added 1 day ago
P
Consultant/Senior Consultant - Implementation
Prophix
Remote, Canada
- Remote
…CFOs and VPs of Finance at key milestones, and report to the Manager,…
Added 1 day ago
P
Consultant/Senior Consultant - Implementation
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
…CFOs and VPs of Finance at key milestones, and report to the Manager,…
Added 1 day ago
LH
Laundry Runner FT- Chelsea Hotel - Toronto
Langham Hotel
Canada
- Full-time
…Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends…
Added 1 day ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
BC · British Columbia, Canada
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…
Added 2 days ago
GA
Career & Inclusion Consultant - Edmonton
Gateway Association Alberta
AB · Edmonton, AB
- Full-time
…Compass, including all participant interactions, milestones, workshop attendance, goal progression, and service…
Added 2 days ago
PH
Data Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Manager, Integrations Architecture, the Data Lead is responsible for facilitating the end-to-end data migration process for Workday implementations for the BC Health…
Added 2 days ago
B
Senior Content Designer
BMO
Toronto, ON · BMOPLACE
- Full-time
We’re seeking a Senior Content Designer to join our team, reporting to the Senior Manager of UX and working alongside a team of product designers, content designers, and researchers. This…
Added 2 days ago
MR
Product Manager
MPA Recruitment
Canada
- Full-time
Added 2 days ago
L
Senior Analyst, PMO
LCBO
Toronto, ON
- Full-time
Reporting to the Manager, PMO Governance and Administration, you will be responsible for project governance and control, project tracking and reporting, data modelling, process automation,…
Added 2 days ago
Employment Consultant - START Scarborough
ACCES Employment
Toronto, ON
…environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to accommodation measures will be…
Added 2 days ago
UO
Specialist, Health Promotion
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Under the direction of the Manager, Health promotion and education, the incumbent is responsible for the development and execution of health promotion initiatives, programs and projects…
Added 2 days ago
Social Worker
NorQuest College
Edmonton, AB
Reporting to the Manager of Wellness, the Social Worker performs needs assessments both in person and virtually to identify barriers to student success and respond through the provision of…

Alto

Process Improvement & Training Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Location: Toronto, ON, CA, M5J 2M2 Montreal, Québec, CA, H2Z 0C2

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes, including facilitating cross-functional workshops and establishing process management practices. Develop and deliver role-based process training and practical learning materials, assess their effectiveness, and support potential LMS implementation.

Requirements

Requires a bachelor’s degree or equivalent experience and 8–10 years of progressive experience in business process management, process improvement, operational excellence, or a related field; relevant process or change-management certifications are preferred or considered assets. Candidates should have strong experience mapping and improving complex processes, facilitating cross-functional workshops, developing process-specific training, and engaging stakeholders, including senior leaders.

Skills

Business Process Management
Process Mapping
Continuous Improvement
Current-State and Future-State Process Design
Workshop Facilitation
Stakeholder Alignment
Adult Learning
Training Development
Training Delivery
Process Documentation
Change Management
Presentation Skills
Stakeholder Management
Process Analysis
Operational Excellence
Learning Effectiveness Assessment

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Business Process Improvement
Operational Excellence
Business Transformation
Process Mapping
Current-State Process Design
Future-State Process Design
End-to-End Processes
Process Documentation
Workflow Design
Continuous Improvement
Workshop Facilitation
Stakeholder Alignment
Adult Learning Principles
Role-Based Training
Instructional Design
Job Aids
Facilitator Guides
Learning Management System
LMS Implementation
Prosci Change Management
CBPP Certification
Process Ownership
Training Effectiveness
Capital Programs
Rail Transportation
Infrastructure
Engineering
Construction
Consulting

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