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Added 5 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 5 mins ago
NB
Senior Manager Onboarding
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Manager, Onboarding in the National Bank Trust team at National Bank means acting as a strategic integration lead for complex client and portfolio manager lifecycle…
Added 5 mins ago
KR
Junior Accounts Payable Specialist
Kassen Recruitment
Bolton, ON
- $75,000 to $77,000 CAD / year
- Full-time
…maintaining accurate financial records while supporting day-to-day business…
Added 5 mins ago
NB
Associate
National Bank of Canada
Sept-Îles, QC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 5 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Bromont, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 5 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 5 mins ago
A
Mechanical Project Engineer
Actalent
Oakville, ON
- $60 to $70 CAD / hour
- Contract
Interface with project manager and customer on project and problem resolution.
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NB
Private Relationship Banker
National Bank of Canada
Rouyn-Noranda, QC
- Full-time
A career as a Private Banking Relationship Manager with the Private Banking 1859 team at National Bank means acting as a credit professional and providing financial planning advice to a…
Added 5 mins ago
CR
Shift Manager
Central Restaurants
Vancouver, BC
- $18 CAD / hour
- Full-time
…our standards high, and helping the management team move our business forward. Our shift leaders are an integral part of our team and are the stepping stone to a career in restaurant…
Added 5 mins ago
BR
General Manager - Niagara On The Lake
Banana Republic
Niagara-on-the-Lake, ON
- Full-time
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding…
Added 5 mins ago
PM
Territory Executive
Philip Morris International
Vancouver, BC
- Full-time
At Rothmans, Benson & Hedges Inc. (RBH), an affiliate of Philip Morris International (PMI), we're transforming our business to deliver a smoke-free future. We empower people to learn,…
Added 5 mins ago
NB
Private Banking Associate, Private Banking 1859
National Bank of Canada
Calgary, AB
- Temporary
…experience to ultra-high net worth clients with personal banking and business needs as well as wealth management, estate and tax planning. We are looking for a professional candidate…
Added 5 mins ago
MG
Western Canada Compliance Manager
MISTRAS Group
Calgary, AB
- Full-time
…quality processes, manage incident investigations, and support business unit…
Added 35 mins ago
YR
Business Systems and Data Specialist (Business Systems Support Specialist)
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Reporting to the Program Manager, System Solutions and Data Management, this position is responsible for researching, planning, developing, and implementing data warehousing, business…
Added 35 mins ago
AH
Respiratory Therapist I
Alberta Health Services
Red Deer, AB
- Part-time
…Assistants. You will have the support of the Allied Health Manager, Team Lead, Professional Practice Lead, and your fellow Respiratory Therapists. Red Deer is located in Central Alberta…
Added 35 mins ago
TH
Head Cashier Part Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
- Part-time
Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
Added 35 mins ago
AH
Occupational Therapist I
Alberta Health Services
Sylvan Lake, AB
- Full-time
…has a population of 14,816 and is home to over 560 licensed business and amenities including the Nexsource Centre complete with arenas, curling rink, indoor running track and training…
Added 35 mins ago
AH
Physiotherapist I
Alberta Health Services
Red Deer, AB
- Part-time
…in Red Deer. You will have the support of the Allied Health Manager, Team Lead, Professional Practice Lead, and your fellow Physiotherapists. You will provide clinical direction to a…
Added 35 mins ago
YR
Program and Process Analyst, Talent Acquisition
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Reporting to the Manager, Talent Acquisition, this position provides reporting, analytical and systems support to Talent Acquisition. The position develops reports, dashboards, and analyses…
Added 35 mins ago
AH
Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Post Graduate trainees (PGTs) and projects as assigned by the Manager, Academic Medicine and or the Medical Affairs (MA) leadership team. Optimal portfolio management includes expertise in:…
Added 35 mins ago
AH
Unit Manager
Alberta Health Services
Leduc, AB
- Full-time
Reporting to the Site Director, the Manager is a key leadership role that is responsible and accountable for direction, team leadership and organization over the activities of the…
Added 35 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Maintains close communication and works cooperatively with Banquet leadership team, co-workers in a clear, business-like and respectful manner which focuses on generating a positive,…
Added 35 mins ago
AH
Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Reporting to the Manager, Acute Care Coverage, the Medical Affairs Coordinator is responsible for the comprehensive operational coordination and day-to-day management of an assigned…
Added 50 mins ago
W
Associate - Economic Substance
Waystone
Waterloo, ON
- Full-time
…and other employees to ensure client service delivery across business unit product lines. The incumbent shall be responsible for support functions including database maintenance tasks for…
Added 1 hour ago
E
Country Manager Canada
elockers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As Country Manager Canada – Growth & Operations, you'll take ownership of our Canadian business and play a key role in building our future in North America.

Altus Group

Account Manager, Client Engagement & Adoption

Toronto, ON, Canada

Base Salary: $100,000 - $110,000 CAD base + 80/20 variable · Full-time

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Job details

Pay: Base Salary: $100,000 - $110,000 CAD base + 80/20 variable
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Compensation Range:

Base Salary: $100,000 - $110,000 CAD base + 80/20 variable

On-Target Earnings (OTE): $120,000 - $130,000 CAD

OTE is reflective of a base/variable structure. Compensation is aligned to relevant experience and uncapped commission which means top performers consistently exceed OTE targets.

Compensation Disclaimer:
The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.

Who we need

Reporting to the Account Management Leader, we are hiring an Account Manager, Client Engagement & Adoption to join a growing client success team.

In this role, you will manage a portfolio of existing client accounts, serving as the primary point of contact for engagement, adoption, retention, and growth. Working closely with cross-functional teams, you will build trusted relationships, help clients maximize the value of a suite of technology solutions, and identify opportunities to strengthen long-term partnerships.

This is a highly relationship-focused role suited to someone who enjoys balancing proactive client engagement with commercial awareness. You will collaborate closely with sales partners to support account growth while taking ownership of client retention and satisfaction. Success in this role comes from building credibility, staying organized, and thriving in a collaborative, evolving environment where your ability to anticipate client needs and deliver an exceptional experience will make a measurable impact.

This is a hybrid role based in Toronto.

What’s in it for you

Ownership and influence. You will take ownership of a portfolio of established client relationships, becoming a trusted advisor who helps clients realize value, strengthen adoption, and achieve their goals. Your work will have a direct impact on client satisfaction, retention, and long-term growth.

A role that blends relationship management and commercial impact. This is an opportunity to move beyond traditional account management. You will partner closely with Sales and cross-functional teams to uncover opportunities, solve client challenges, and contribute to both customer success and business growth.

Professional growth. As part of a growing organization, you will have the opportunity to expand your expertise in client success, account management, and commercial strategy. You will gain exposure to senior stakeholders, collaborate across multiple business functions, and build the skills needed to pursue broader opportunities as your career evolves.

As our new Account Manager, Client Engagement & Adoption, you will:

Build trusted client relationships. You will serve as the primary point of contact for a portfolio of existing clients, developing strong relationships through regular communication, proactive outreach, and a deep understanding of their business goals. You will become a trusted advisor, ensuring clients feel supported and valued throughout their partnership with us.
Drive client adoption and success. You will help clients maximize the value of our solutions by guiding onboarding activities, encouraging product adoption, sharing best practices, and identifying opportunities to improve engagement. Your focus will be on helping clients achieve meaningful outcomes while strengthening long-term relationships.
Support retention and growth. You will proactively monitor account health, identify risks before they become issues, and work collaboratively with Sales to uncover opportunities for expansion. By delivering an exceptional client experience, you will contribute to both retention and sustainable business growth.
Coordinate solutions across teams. You will partner with colleagues across Product, Customer Support, Professional Services, and Sales to resolve client challenges, advocate for customer needs, and ensure a seamless experience from onboarding through ongoing account management.
Use data to guide decisions. You will leverage CRM and customer success tools to monitor engagement, track account health, identify trends, and prioritize opportunities. You will use insights to inform your outreach, strengthen client relationships, and support informed business decisions.
Contribute to a collaborative, high-performing team. You will share insights, contribute ideas for improving client engagement, and support a culture of accountability, collaboration, and continuous improvement. As the business evolves, you will embrace new processes, tools, and opportunities to enhance the client experience.

You bring:

The client-facing experience. You have experience in Account Management, Customer Success, Business Development, Sales, or another client-facing role where you have built lasting relationships, managed accounts, and delivered measurable results. You understand how to balance exceptional service with commercial objectives.
The commercial mindset. You recognize opportunities to strengthen client relationships, improve retention, and support business growth. You are comfortable partnering with Sales and other teams to create value for both clients and the business.
The relationship-building skills. You communicate with confidence and professionalism, adapting your approach to different audiences and building trust with stakeholders at every level. You are proactive, responsive, and genuinely enjoy helping clients succeed.
The curiosity and drive. You are coachable, accountable, and motivated to learn. You embrace feedback, take ownership of your work, and thrive in environments where priorities evolve and continuous improvement is encouraged.
The organizational skills. You can manage multiple priorities without losing sight of the details. You are comfortable using data and technology to stay organized, monitor account health, and make informed decisions.
The technical aptitude. You are comfortable learning new systems and technologies and ideally have experience working with CRM or customer success platforms. Experience in a SaaS or technology-enabled business is an asset but not a requirement.

Apply now

If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications may be strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your whole application.

What you can expect from our interview process:

A virtual interview with a Talent Advisor focused on your background in client-facing roles, SaaS or sales environments, and your motivation for joining a mid-market account management function.
A virtual interview with the hiring leader for a deeper discussion of your experience managing client relationships, driving retention and expansion outcomes, and operating effectively in fast-paced, performance-driven environments.
A final interview (if required) focused on collaboration, adaptability, and your ability to operate effectively within a team-based account structure supporting CRE clients.

Unlock your Altus Experience!

If you’re looking to advance your career in in an industry that is transitioning for greatness, there’s no better place than Altus Group.

Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected.

We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry.

What Altus Group offers:

Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.
Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work - use the office for collaboration and remote work for focused tasks.

Inclusivity & Accessibility

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.

Use of Artificial Intelligence

AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.

Background Checks

Please note that as part of our commitment to maintaining a safe and secure workplace, Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process.

Other Notes / Application Process

We appreciate all applicants; however, only those selected to move forward will be contacted. Thank you for your interest in Altus Group.

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More about this job

Responsibilities

Manage a portfolio of existing client accounts to drive engagement, adoption, retention, and growth. Collaborate with cross-functional teams to maximize the value of technology solutions and identify expansion opportunities.

Requirements

Requires experience in account management, customer success, or a similar client-facing role with a strong commercial mindset. Proficiency in CRM tools and the ability to build trusted relationships with senior stakeholders is essential.

Skills

Account management
Client engagement
Customer success
Relationship building
Commercial awareness
SaaS
CRM
Data analysis
Strategic planning
Retention strategy
Product adoption
Communication
Problem solving
Stakeholder management
Business development

Benefits

Competitive compensation
Incentive and bonus plans
Total rewards package
Professional learning
Flexible work model

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Client Engagement
Customer Success
SaaS
CRM
Retention
Commercial Strategy
Business Development
Stakeholder Management
Data Analysis
Product Adoption
Altus Intelligence Academy
CRE
Activity-Based Work
Client Retention
Account Health
Professional Services
Onboarding
Relationship Management
Performance-driven

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