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Added 19 mins ago
AA
Project Management Analyst
August Advisors
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Client Deliverable Management: Working with General Partner clients to support investor relations activities, including investor presentations, due diligence questionnaires, quarterly…
Added 19 mins ago
1
Account Director
15Rock
Toronto, ON
- Full-time
Corporates: CFOs and heads of strategy and corporate development at fast-growing, complex companies
Added 1 hour ago
A
Personal Banking Advisor - Carstairs
ATB
Carstairs, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 1 hour ago
W
Principal Mechanical Engineer
Worley
Calgary, AB · Edmonton, AB
- Full-time
…technical mentor to Senior and Intermediate Engineers, supports business development through technical input, and plays a key role in maintaining and evolving company standards, practices,…
Added 1 hour ago
U
Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
Montreal, QC
- Full-time
…et de produit évolutives qui donnent vie à des expériences client sécurisées, fiables et…
Added 1 hour ago
S
Home Share Assistant
Strive
Coquitlam, BC
- Full-time
Strive’s Mission is “To partner with individuals of diverse abilities to lead healthy, fulfilling lives by providing a foundation of support.”
Added 1 hour ago
AC
Reward and Equity - Manager
ACCA Careers
Calgary, AB
- Full-time
To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly…
Added 1 hour ago
I
Client Solutions Lead
Insight
Montreal, QC
- Full-time
Received 25+ industry and partner awards in the past year
Added 1 hour ago
CC
Bilingual Technical Pre-Sales Consultant-Hybrid
Canon Canada
Quebec, QC
- $71,300 to $82,000 CAD / year
- Full-time
Solution Engineering: Design custom, scalable architectures - integrating Canon’s hardware and software - that directly address client business objectives.
Added 1 hour ago
IG
D365 F&O Developer
Insight Global
Canada
- $87 to $100 CAD / hour
- Contract
The role will focus heavily on X++ development, D365 F&O extensions, SQL troubleshooting, and web-service integrations using REST, SOAP, and OData. The developer will partner closely with…
Added 1 hour ago
MC
Senior Manager, Data Governance (36122)
Myticas Consulting
Toronto, ON
- Full-time
Experience with metadata management, business glossary development, and data catalog capabilities.
Added 1 hour ago
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Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
Montreal, QC
- Full-time
…et de produit évolutives qui donnent vie à des expériences client sécurisées, fiables et…
Added 1 hour ago
B
Senior Databricks Data Platform Engineer
Brillio
Canada
- Contract
Own the architecture, configuration, and lifecycle of client's Databricks environments across development, test, and production, including workspaces, account-level settings, networking,…
Added 1 hour ago
M
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck
Toronto, ON · Kirkland, QC
- Full-time
Adaptability, Business Insights, Business Marketing, Competitive Intelligence (CI), Content Development, Creative Campaign Development, Curious Mindset, Disease Awareness Campaigns,…
Added 2 hours ago
HN
Market Sales Director
Harvey Nash
Canada
- Full-time
The Market Sales Director will be responsible for developing a specialist-led market strategy, building executive client relationships, growing specialized talent communities, and leading a…
Added 2 hours ago
PC
Forensic and Dispute Services Senior Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
…work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited…
Added 2 hours ago
CC
Senior Manager, Regional Service
Canon Canada
Montreal, QC
- Full-time
Performance & Talent Development: Establish clear regional KPIs, conduct structured performance evaluations, and provide coaching to build team capabilities for evolving service models.
Added 2 hours ago
PC
Forensic and Dispute Services Senior Manager (Bilingual FR/EN)
PwC Canada
Quebec, QC
- Full-time
…work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited…
Added 2 hours ago
OG
Vice President of Operations / Chief Operating Officer - Canada, GreyOwl
Onni Group of Companies
Vancouver, BC
- Full-time
Support major client relationships, proposals and strategic business-development opportunities where senior operational leadership is required.
Added 2 hours ago
T
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
Partner cross-functionally within Marketing, Client experience, customer insights, product management, contact centers, etc. to effectively develop and execute growth and retention focused…
Added 2 hours ago
RB
Senior Director, Data Architecture & Engineering
Royal Bank of Canada
Toronto, ON
- Full-time
…every critical data element. Own the canonical data model and business glossary alignment. Set the standard for producer data contracts covering schema, semantics, quality rules and SLAs,…
Added 2 hours ago
B
Graphic Designer
BGBx
Canada
- Full-time
…breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives,…
Added 2 hours ago
T
Senior Project Manager (Experiential Production)
THE·TEAM
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…a pivotal role in the successful end-to-end delivery of our client accounts and events, owning client relationships, as well as supporting our integrated Experience team client roster. It’s…
Added 2 hours ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Full-time
We are seeking a talented individual to join our Client Relationship Management team, part of our Affinity business at Marsh. This role will be based in Montreal Quebec. This is a hybrid…
Added 2 hours ago
MS
Delivery Experience Supervisor
Metro Supply Chain
Mississauga, ON
- Full-time
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring…

Altus Group

Account Manager, Client Engagement & Adoption

Toronto, ON, Canada

Base Salary: $100,000 - $110,000 CAD base + 80/20 variable · Full-time

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Job details

Pay: Base Salary: $100,000 - $110,000 CAD base + 80/20 variable
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Compensation Range:

Base Salary: $100,000 - $110,000 CAD base + 80/20 variable

On-Target Earnings (OTE): $120,000 - $130,000 CAD

OTE is reflective of a base/variable structure. Compensation is aligned to relevant experience and uncapped commission which means top performers consistently exceed OTE targets.

Compensation Disclaimer:
The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.

Who we need

Reporting to the Account Management Leader, we are hiring an Account Manager, Client Engagement & Adoption to join a growing client success team.

In this role, you will manage a portfolio of existing client accounts, serving as the primary point of contact for engagement, adoption, retention, and growth. Working closely with cross-functional teams, you will build trusted relationships, help clients maximize the value of a suite of technology solutions, and identify opportunities to strengthen long-term partnerships.

This is a highly relationship-focused role suited to someone who enjoys balancing proactive client engagement with commercial awareness. You will collaborate closely with sales partners to support account growth while taking ownership of client retention and satisfaction. Success in this role comes from building credibility, staying organized, and thriving in a collaborative, evolving environment where your ability to anticipate client needs and deliver an exceptional experience will make a measurable impact.

This is a hybrid role based in Toronto.

What’s in it for you

Ownership and influence. You will take ownership of a portfolio of established client relationships, becoming a trusted advisor who helps clients realize value, strengthen adoption, and achieve their goals. Your work will have a direct impact on client satisfaction, retention, and long-term growth.

A role that blends relationship management and commercial impact. This is an opportunity to move beyond traditional account management. You will partner closely with Sales and cross-functional teams to uncover opportunities, solve client challenges, and contribute to both customer success and business growth.

Professional growth. As part of a growing organization, you will have the opportunity to expand your expertise in client success, account management, and commercial strategy. You will gain exposure to senior stakeholders, collaborate across multiple business functions, and build the skills needed to pursue broader opportunities as your career evolves.

As our new Account Manager, Client Engagement & Adoption, you will:

Build trusted client relationships. You will serve as the primary point of contact for a portfolio of existing clients, developing strong relationships through regular communication, proactive outreach, and a deep understanding of their business goals. You will become a trusted advisor, ensuring clients feel supported and valued throughout their partnership with us.
Drive client adoption and success. You will help clients maximize the value of our solutions by guiding onboarding activities, encouraging product adoption, sharing best practices, and identifying opportunities to improve engagement. Your focus will be on helping clients achieve meaningful outcomes while strengthening long-term relationships.
Support retention and growth. You will proactively monitor account health, identify risks before they become issues, and work collaboratively with Sales to uncover opportunities for expansion. By delivering an exceptional client experience, you will contribute to both retention and sustainable business growth.
Coordinate solutions across teams. You will partner with colleagues across Product, Customer Support, Professional Services, and Sales to resolve client challenges, advocate for customer needs, and ensure a seamless experience from onboarding through ongoing account management.
Use data to guide decisions. You will leverage CRM and customer success tools to monitor engagement, track account health, identify trends, and prioritize opportunities. You will use insights to inform your outreach, strengthen client relationships, and support informed business decisions.
Contribute to a collaborative, high-performing team. You will share insights, contribute ideas for improving client engagement, and support a culture of accountability, collaboration, and continuous improvement. As the business evolves, you will embrace new processes, tools, and opportunities to enhance the client experience.

You bring:

The client-facing experience. You have experience in Account Management, Customer Success, Business Development, Sales, or another client-facing role where you have built lasting relationships, managed accounts, and delivered measurable results. You understand how to balance exceptional service with commercial objectives.
The commercial mindset. You recognize opportunities to strengthen client relationships, improve retention, and support business growth. You are comfortable partnering with Sales and other teams to create value for both clients and the business.
The relationship-building skills. You communicate with confidence and professionalism, adapting your approach to different audiences and building trust with stakeholders at every level. You are proactive, responsive, and genuinely enjoy helping clients succeed.
The curiosity and drive. You are coachable, accountable, and motivated to learn. You embrace feedback, take ownership of your work, and thrive in environments where priorities evolve and continuous improvement is encouraged.
The organizational skills. You can manage multiple priorities without losing sight of the details. You are comfortable using data and technology to stay organized, monitor account health, and make informed decisions.
The technical aptitude. You are comfortable learning new systems and technologies and ideally have experience working with CRM or customer success platforms. Experience in a SaaS or technology-enabled business is an asset but not a requirement.

Apply now

If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications may be strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your whole application.

What you can expect from our interview process:

A virtual interview with a Talent Advisor focused on your background in client-facing roles, SaaS or sales environments, and your motivation for joining a mid-market account management function.
A virtual interview with the hiring leader for a deeper discussion of your experience managing client relationships, driving retention and expansion outcomes, and operating effectively in fast-paced, performance-driven environments.
A final interview (if required) focused on collaboration, adaptability, and your ability to operate effectively within a team-based account structure supporting CRE clients.

Unlock your Altus Experience!

If you’re looking to advance your career in in an industry that is transitioning for greatness, there’s no better place than Altus Group.

Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected.

We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry.

What Altus Group offers:

Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.
Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work - use the office for collaboration and remote work for focused tasks.

Inclusivity & Accessibility

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.

Use of Artificial Intelligence

AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.

Background Checks

Please note that as part of our commitment to maintaining a safe and secure workplace, Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process.

Other Notes / Application Process

We appreciate all applicants; however, only those selected to move forward will be contacted. Thank you for your interest in Altus Group.

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More about this job

Responsibilities

Manage a portfolio of existing client accounts to drive engagement, adoption, retention, and growth. Collaborate with cross-functional teams to maximize the value of technology solutions and identify expansion opportunities.

Requirements

Requires experience in account management, customer success, or a similar client-facing role with a strong commercial mindset. Proficiency in CRM tools and the ability to build trusted relationships with senior stakeholders is essential.

Skills

Account management
Client engagement
Customer success
Relationship building
Commercial awareness
SaaS
CRM
Data analysis
Strategic planning
Retention strategy
Product adoption
Communication
Problem solving
Stakeholder management
Business development

Benefits

Competitive compensation
Incentive and bonus plans
Total rewards package
Professional learning
Flexible work model

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Client Engagement
Customer Success
SaaS
CRM
Retention
Commercial Strategy
Business Development
Stakeholder Management
Data Analysis
Product Adoption
Altus Intelligence Academy
CRE
Activity-Based Work
Client Retention
Account Health
Professional Services
Onboarding
Relationship Management
Performance-driven

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