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Added 4 mins ago
C
Network Technical Project Manager, Vice President
Citi
Mississauga, ON · Toronto, ON
- Full-time
The Network Technical Project Manager is a senior-lead position responsible for the successful execution of complex, strategic, enterprise-wide technology initiatives critical to Citi’s…
Added 19 mins ago
BL
Client Relations & Business Development Specialist
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Reporting to the Senior Manager, Client Relations and Business Development, the BD Specialist works with members of the Vancouver office and assigned national practice and industry groups…
Added 19 mins ago
UO
Marketing & Design Coordinator, Innovate Calgary
University of Calgary
Calgary, AB
- Full-time
The position reports to the Senior Manager, Marketing and Communications, working alongside the rest of the marketing team to support the many functions at Innovate Calgary, including the…
Added 19 mins ago
BH
Asset Management Specialist
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
…frameworks. Develop ideas into strategies and processes; create content, training, and other materials; assist teams in developing and implementing content specific to their asset…
Added 19 mins ago
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Marketing Events Specialist - SaaS B2B
YuJa
Toronto, ON · North York, ON
- $60,000 to $65,000 CAD / year
- Full-time
…camera, comfortable speaking and presenting, and has strong content creation and communication skills. Travel to conference venues, including international events, will be…
Added 19 mins ago
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BUSINESS ADVISOR, STRATEGY OPERATIONS, ADVISORY SERVICES - Vancouver
BDC
Vancouver, BC
- Full-time
Lead complex, high impact advisory mandates for entrepreneurs and senior leadership teams, focused on enterprise level strategic planning, operational efficiencies (Business process…
Added 19 mins ago
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Scotiabank
ON · Toronto, ON
The Digital Marketing Delivery Manager will report directly to the Senior Manager, Digital Marketing Delivery.
Added 19 mins ago
TT
Senior Distribution Services Operations Trainer
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $76,620 to $107,268 CAD / year
- Full-time
We're looking for a Senior Distribution Services Operations Trainer to play a critical role in shaping the success of our Distribution Center teams through the delivery of engaging…
Added 19 mins ago
Director of Engineering - Dome Productions
Bell
Toronto, ON
…leagues, production companies, government parties and other content creators, with a major emphasis on sports, eSports, and…
Added 48 mins ago
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Manager, Sales – Quebec City and Regions (Media Solution) (Telework/Hybrid)
Radio-Canada
Quebec, QC
- Full-time
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values,…
Added 48 mins ago
L
Senior Product Education Copywriter
lululemon
Vancouver, BC
- Full-time
We're looking for a Senior Product Education Copywriter to create clear, compelling, and on-brand product education content that helps guests understand, connect with, and get excited about…
Added 48 mins ago
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Manager, Business Management
TD
Toronto, ON
- Full-time
Lead the end-to-end preparation and coordination of Monthly Portfolio Review activities, including agenda development, content readiness, stakeholder alignment and decision framing.
Added 1 hour ago
AG
Search Lead
Adelphi Group
Toronto, ON
- Full-time
…and AI Search to turn consumer intent, technical performance, content, brand signals, and competitive intelligence into prioritized roadmaps and measurable business outcomes. Reporting to…
Added 1 hour ago
MN
Senior Account Manager
Mosaic North America
Toronto, ON
- Full-time
Senior Account Manager, B2B Experiential Marketing & Account Leadership
Added 1 hour ago
BS
Digital Marketing & Ecommerce Manager (French Asset)
Bilingual Source
Oshawa, ON · Greater Oshawa Metropolitan Area
- $85,000 to $95,000 CAD / year
- Contract
You'll also coordinate with supporting team members, external partners, and senior stakeholders to keep projects moving and ensure effective execution.
Added 1 hour ago
MN
Senior Account Manager
Mosaic North America
Vancouver, BC
- Full-time
Senior Account Manager, B2B Experiential Marketing & Account Leadership
Added 1 hour ago
EJ
Associate Analyst - Financial Planning
Edward Jones
Mississauga, ON
- $77,000 to $127,000 CAD / year
- Full-time
…business. As a key member of the team, you will partner with Senior Analysts and stakeholders across the firm to ensure our planning standards, processes, tools, and client experiences…
Added 1 hour ago
RB
Senior Manager, Social Content & Communities
Royal Bank of Canada
Toronto, ON
- Full-time
…Canada's most recognized brands. We're looking for an experienced Senior Manager, Social Content & Communities to lead how RBC Direct Investing shows up across social: turning complex…
Added 1 hour ago
Sr. Program Manager, Network Planning, GTS
Amazon
Toronto, ON
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Added 1 hour ago
MC
Spécialiste principal(e), Apprentissage et Développement, Canada / Senior Specialist, Learning & Development, Canada
Merck Canada
Kirkland, QC
- Full-time
Added 1 hour ago
CO
Communications Consultant
City of Kelowna
Kelowna, BC
- Full-time
…programs. This is a strategic, hands-on role: alongside advising senior leaders, you will write and edit content and coordinate activities such as awareness campaigns, crisis plans,…
Added 1 hour ago
C
Senior Web Developer
Connexall
Toronto, ON
- Full-time
The successful candidate will bring expertise in WordPress, content management systems (CMS), HTML, CSS, JavaScript, website performance optimization, SEO best practices, analytics…
Added 2 hours ago
OG
Senior Creative Director
Onni Group of Companies
Vancouver, BC
- Full-time
ONNI Group is hiring a Senior Creative Director in Vancouver to lead the creative vision and editorial direction for Onni, turning complex projects and portfolio stories into clear,…
Added 2 hours ago
Senior Compliance & Controls Lead (1B-Ops)
First West
Langley (District), BC · Langley, BC
We are currently seeking a Senior Compliance & Controls Lead (1B-Ops) to join our team. This is a hybrid role with an option to work from our Collaboration Centers in Langley, Vancouver,…
Added 2 hours ago
Senior IT Systems Administrator
PressReader
Richmond, BC
PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach…

Altus Group

Account Manager, Client Engagement & Adoption

Toronto, ON, Canada

Base Salary: $100,000 - $110,000 CAD base + 80/20 variable · Full-time

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Job details

Pay: Base Salary: $100,000 - $110,000 CAD base + 80/20 variable
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Compensation Range:

Base Salary: $100,000 - $110,000 CAD base + 80/20 variable

On-Target Earnings (OTE): $120,000 - $130,000 CAD

OTE is reflective of a base/variable structure. Compensation is aligned to relevant experience and uncapped commission which means top performers consistently exceed OTE targets.

Compensation Disclaimer:
The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.

Who we need

Reporting to the Account Management Leader, we are hiring an Account Manager, Client Engagement & Adoption to join a growing client success team.

In this role, you will manage a portfolio of existing client accounts, serving as the primary point of contact for engagement, adoption, retention, and growth. Working closely with cross-functional teams, you will build trusted relationships, help clients maximize the value of a suite of technology solutions, and identify opportunities to strengthen long-term partnerships.

This is a highly relationship-focused role suited to someone who enjoys balancing proactive client engagement with commercial awareness. You will collaborate closely with sales partners to support account growth while taking ownership of client retention and satisfaction. Success in this role comes from building credibility, staying organized, and thriving in a collaborative, evolving environment where your ability to anticipate client needs and deliver an exceptional experience will make a measurable impact.

This is a hybrid role based in Toronto.

What’s in it for you

Ownership and influence. You will take ownership of a portfolio of established client relationships, becoming a trusted advisor who helps clients realize value, strengthen adoption, and achieve their goals. Your work will have a direct impact on client satisfaction, retention, and long-term growth.

A role that blends relationship management and commercial impact. This is an opportunity to move beyond traditional account management. You will partner closely with Sales and cross-functional teams to uncover opportunities, solve client challenges, and contribute to both customer success and business growth.

Professional growth. As part of a growing organization, you will have the opportunity to expand your expertise in client success, account management, and commercial strategy. You will gain exposure to senior stakeholders, collaborate across multiple business functions, and build the skills needed to pursue broader opportunities as your career evolves.

As our new Account Manager, Client Engagement & Adoption, you will:

Build trusted client relationships. You will serve as the primary point of contact for a portfolio of existing clients, developing strong relationships through regular communication, proactive outreach, and a deep understanding of their business goals. You will become a trusted advisor, ensuring clients feel supported and valued throughout their partnership with us.
Drive client adoption and success. You will help clients maximize the value of our solutions by guiding onboarding activities, encouraging product adoption, sharing best practices, and identifying opportunities to improve engagement. Your focus will be on helping clients achieve meaningful outcomes while strengthening long-term relationships.
Support retention and growth. You will proactively monitor account health, identify risks before they become issues, and work collaboratively with Sales to uncover opportunities for expansion. By delivering an exceptional client experience, you will contribute to both retention and sustainable business growth.
Coordinate solutions across teams. You will partner with colleagues across Product, Customer Support, Professional Services, and Sales to resolve client challenges, advocate for customer needs, and ensure a seamless experience from onboarding through ongoing account management.
Use data to guide decisions. You will leverage CRM and customer success tools to monitor engagement, track account health, identify trends, and prioritize opportunities. You will use insights to inform your outreach, strengthen client relationships, and support informed business decisions.
Contribute to a collaborative, high-performing team. You will share insights, contribute ideas for improving client engagement, and support a culture of accountability, collaboration, and continuous improvement. As the business evolves, you will embrace new processes, tools, and opportunities to enhance the client experience.

You bring:

The client-facing experience. You have experience in Account Management, Customer Success, Business Development, Sales, or another client-facing role where you have built lasting relationships, managed accounts, and delivered measurable results. You understand how to balance exceptional service with commercial objectives.
The commercial mindset. You recognize opportunities to strengthen client relationships, improve retention, and support business growth. You are comfortable partnering with Sales and other teams to create value for both clients and the business.
The relationship-building skills. You communicate with confidence and professionalism, adapting your approach to different audiences and building trust with stakeholders at every level. You are proactive, responsive, and genuinely enjoy helping clients succeed.
The curiosity and drive. You are coachable, accountable, and motivated to learn. You embrace feedback, take ownership of your work, and thrive in environments where priorities evolve and continuous improvement is encouraged.
The organizational skills. You can manage multiple priorities without losing sight of the details. You are comfortable using data and technology to stay organized, monitor account health, and make informed decisions.
The technical aptitude. You are comfortable learning new systems and technologies and ideally have experience working with CRM or customer success platforms. Experience in a SaaS or technology-enabled business is an asset but not a requirement.

Apply now

If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications may be strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your whole application.

What you can expect from our interview process:

A virtual interview with a Talent Advisor focused on your background in client-facing roles, SaaS or sales environments, and your motivation for joining a mid-market account management function.
A virtual interview with the hiring leader for a deeper discussion of your experience managing client relationships, driving retention and expansion outcomes, and operating effectively in fast-paced, performance-driven environments.
A final interview (if required) focused on collaboration, adaptability, and your ability to operate effectively within a team-based account structure supporting CRE clients.

Unlock your Altus Experience!

If you’re looking to advance your career in in an industry that is transitioning for greatness, there’s no better place than Altus Group.

Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected.

We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry.

What Altus Group offers:

Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.
Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work - use the office for collaboration and remote work for focused tasks.

Inclusivity & Accessibility

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.

Use of Artificial Intelligence

AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.

Background Checks

Please note that as part of our commitment to maintaining a safe and secure workplace, Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process.

Other Notes / Application Process

We appreciate all applicants; however, only those selected to move forward will be contacted. Thank you for your interest in Altus Group.

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More about this job

Responsibilities

Manage a portfolio of existing client accounts to drive engagement, adoption, retention, and growth. Collaborate with cross-functional teams to maximize the value of technology solutions and identify expansion opportunities.

Requirements

Requires experience in account management, customer success, or a similar client-facing role with a strong commercial mindset. Proficiency in CRM tools and the ability to build trusted relationships with senior stakeholders is essential.

Skills

Account management
Client engagement
Customer success
Relationship building
Commercial awareness
SaaS
CRM
Data analysis
Strategic planning
Retention strategy
Product adoption
Communication
Problem solving
Stakeholder management
Business development

Benefits

Competitive compensation
Incentive and bonus plans
Total rewards package
Professional learning
Flexible work model

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Client Engagement
Customer Success
SaaS
CRM
Retention
Commercial Strategy
Business Development
Stakeholder Management
Data Analysis
Product Adoption
Altus Intelligence Academy
CRE
Activity-Based Work
Client Retention
Account Health
Professional Services
Onboarding
Relationship Management
Performance-driven

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