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Added 47 mins ago
NF
Apparel Department Manager Part Time Day
No Frills
Warman, SK
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
Reporting to the Store Manager, the Sales Associate will generate and promote sales of wireless devices, tablets, wearables, home automation and televisions, accessories and services, while…
Added 1 hour ago
NF
Front End Department Manager Full Time Day
No Frills
Okotoks, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 hour ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 2 hours ago
BT
Senior Audit and Assurance Accountant
Baker Tilly Canada
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 hours ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
…relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 hours ago
BT
Accounting and Assurance Manager
Baker Tilly Canada
Leamington, ON
- Full-time
We are looking for an Accounting and Assurance Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 3 hours ago
LC
Grocery Department Manager Full Time Night
Loblaw Companies Limited
Warman, SK
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 3 hours ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Warman, SK
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 hours ago
SA
Part-time FOH Team Member - Front/Spadina (The Well)
Sweat and Tonic
Toronto, ON
- Part-time
…our facility. This role combines operational support, member services, and facility maintenance to ensure our premium wellness environment maintains its high standards. You'll greet and…
Added 4 hours ago
FH
Manager, General Accounting
Fraser Health
New Westminster, BC
- Full-time
…your passion and expertise to this exciting General Accounting Manager position supporting the operational and strategic needs of Fraser Health by planning, implementing, and evaluating…
Added 4 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic…
Added 4 hours ago
K
Project Manager, Audit Quality
KPMG
Oakville, ON · Toronto, ON · Vaughan, ON · ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 4 hours ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
We are looking for a Manager, Copilot and AI Productivity to contribute to the growth of our AI practice in Quebec. This individual will play a key role in developing service offerings,…
Added 4 hours ago
LC
Front End Department Manager Full Time Day
Loblaw Companies Limited
Okotoks, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 hours ago
R
Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Manager, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 5 hours ago
R
Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Manager, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 5 hours ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 5 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Concord, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 5 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Toronto, ON · Etobicoke, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 6 hours ago
SD
Merchandiser, Hourly Full Time Evening Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 hours ago
Regional Sales Manager, Nuclear
Mattr
Toronto, ON · Vaughan, ON · Etobicoke, ON
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 7 hours ago
NF
Produce Department Manager Part Time Day
No Frills
Thunder Bay, ON
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 7 hours ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Alvarez & Marsal

IT Field Services Support

Toronto, ON, Canada

The salary range is $65,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. · Full-time

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Job details

Pay: The salary range is $65,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography.
Job type: Full-time
Apply by: Nov 15, 2026
Experience: 3-5 years of support role experience in help desk environment or tech support services (preferable)
Posting language: English
Posted: Oct 16, 2026

Original job description

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action- and results-oriented professionals. We take a hands-on approach to solving our clients' problems and helping them reach their potential. A&M is different by design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to leaders who invest in our growth. Our culture celebrates independent thinkers and doers who positively impact clients and shape our industry. Guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our people love working at A&M.

The Team

The position of IT Field Services Support Specialist will be based in the New York office and be part of the core Field Services team to support all US and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and team work. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriate and manage their own workload.

How You Will Contribute

Facilitating walk-up desk service and utilizing incident knowledge base platform (Service Now)
Analyze, diagnose, document, resolve and escalate reported issues and outages
Assist other depts within IT; engineering/operation with infrastructure applications/hardware
Configure, install, and troubleshoot laptops/mobile devices/printers
Respond to all user support inquiries globally including primary office location

Support and troubleshooting include supporting: MS Office 2016 - O365 suites, Commvault, (Cisco Products: AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, Intune Remote (remote support), Intune (device management), Autopilot (imaging/deployment), SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, network printer support.

Qualifications

College background in the technology field preferred
3-5 years of support role experience in help desk environment or tech support services (preferable)
Solid understanding of Office 365 (Outlook, Word, Excel, PowerPoint, etc.)
Proven background with customer service and able to handle stressful/time-sensitive situations
Telephone customer service experience required
Fundamental understanding of PC hardware/software and connectivity components
Experience with Windows 11 Operating Systems, Mac OSX experience preferred
Knowledge of MS Exchange, Active Directory, SharePoint
Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP
Basic understanding of ITIL based structure
Exposure to HP/Lenovo ThinkPad/MacBook/iPhone/Android hardware preferred
Previous experience with an incident management/tracking system required
Some weekend and afterhours support required, as well as light travel potentially

Your journey at A&M

At A&M, professional growth is tied directly to performance, not tenure. Our people take on meaningful, hands-on work supported by a performance development process that rewards contribution and fosters a culture of meritocracy. Stretch roles, evolving business needs, and firm growth create ongoing opportunities for ownership and building new skills, while direct access to senior leaders provides mentorship and real-time coaching along the way. We also prioritize your wellbeing through comprehensive benefits and resources. Together, these elements create an environment where high-performing professionals can continue to grow and advance from day one.

The salary range is $65,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

This posting is for a newly created position.

A&M is committed to providing an accessible recruitment process that meets our obligations under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and any other applicable legislation. We strive to maintain a strong and dynamic workforce that fosters respect and inclusivity for applicants of all abilities. Should you have any accessibility need(s) and/or require accommodation during the recruitment process, please notify Human Resources at HR@alvarezandmarsal.com and we would be pleased to assist you.

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More about this job

Responsibilities

Provide front-line technology support to US and international users through walk-up service, email, telephone, and remote tools, diagnosing and resolving issues or escalating them through the incident management system. Configure and troubleshoot computers, mobile devices, printers, connectivity, collaboration tools, and business applications, while documenting solutions for the internal knowledge base.

Requirements

The role prefers a technology-related college background and 3–5 years of help desk or technical support experience, including telephone customer service and experience with an incident tracking system. Candidates should have solid Microsoft 365 knowledge, fundamental PC hardware and connectivity skills, and familiarity with Windows, networking, VPN, Active Directory, and related support technologies; some weekend and after-hours work and potentially light travel are required.

Skills

IT Help Desk Support
Customer Service
Incident Management
Troubleshooting
Microsoft 365
Windows 11
MacOS
Active Directory
SharePoint
Microsoft Exchange
LAN/WAN Networking
VPN
TCP/IP
Mobile Device Management
Hardware Configuration
ITIL

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Microsoft 365
Office 2016
Commvault
Cisco AnyConnect VPN
Cisco Call Manager
JAMF
Active Directory
BitLocker MBAM
Microsoft Intune
Windows Autopilot
SCCM
Microsoft Exchange
SharePoint
LAN/WAN
TCP/IP
Mimecast
VOIP
Video Conferencing
Audio Conferencing
Apple iOS
Android
Multifactor Authentication
Incident Management
ITIL
Remote Support
Device Management
Hardware Troubleshooting
Knowledge Base
Customer Service

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