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Added 1 hour ago
LH
Product Manager, Referral Management
Lifemark Health Group
Brampton, ON · Toronto, ON
- $95,000 to $115,000 CAD / year
- Full-time
The Product Manager, Referral Management will focus on core capabilities within the referral management platform, including intake, scheduling, and capacity management among other areas,…
Added 1 hour ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 1 hour ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior (QA Lead) with extensive experience in quality assurance, manual and automated testing, and AI-assisted testing for…
Added 3 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 3 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT…
Added 3 hours ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior (QA Lead) with extensive experience in quality assurance, manual and automated testing, and AI-assisted testing for…
Added 3 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 3 hours ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior (QA Lead) with extensive experience in quality assurance, manual and automated testing, and AI-assisted testing for…
Added 3 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT…
Added 7 hours ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
A Millwork Engineer at Giffin Interior transforms approved shop drawings into accurate engineering models, CNC programs & Saw patterns, and complete production documents. This role combines…
Added 8 hours ago
PC
Gestionnaire principal(e), Produits et Marketing/Senior Manager, Product and Marketing
PIP Canada
Laval, QC
- Full-time
It is with this view and vision that we are currently seeking a Senior Manager of Product & Marketing - Canada, based out of our Canadian headquarters in Laval, QC.
Added 9 hours ago
C
Senior Wildlife Biologist
Canacre
Calgary, AB
- Full-time
The Senior Wildlife Biologist will act as an expert in wildlife resources in Canada, with the ability to support projects in various jurisdiction across the country. The Senior Wildlife…
Added 9 hours ago
C
Senior Wildlife Biologist
Canacre
Markham, ON
- Full-time
The Senior Wildlife Biologist will act as an expert in wildlife resources in Canada, with the ability to support projects in various jurisdiction across the country. The Senior Wildlife…
Added 11 hours ago
B
Senior Product Manager
Blazesoft
Concord, ON
- Full-time
We're looking for a Senior Product Manager from the casino, iGaming, or sweepstakes industry who has been around the block, someone who does not need hand-holding to navigate a complex,…
Added 12 hours ago
Senior Client Portfolio Manager (FX Dealer)
Ebury
Toronto, ON
We are looking for a Client Portfolio Manager in our Toronto Office, with proven dealing, trading and account management experience. The successful candidate will manage a significant…
Added 12 hours ago
Branch Manager - FX Sales
Ebury
Montreal, QC
Un Sales Manager est un leader, quelqu'un qui établit des standards élevés et inspire ses équipes à aller au-delà de ce qu'elles pensaient possible. Quelqu'un qui utilise son expérience et…
Added 15 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 15 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 15 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT…
Added 15 hours ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior (QA Lead) with extensive experience in quality assurance, manual and automated testing, and AI-assisted testing for…
Added 15 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT…
Added 15 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT…
Added 15 hours ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior (QA Lead) with extensive experience in quality assurance, manual and automated testing, and AI-assisted testing for…
Added 15 hours ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior (QA Lead) with extensive experience in quality assurance, manual and automated testing, and AI-assisted testing for…
Added 15 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…

Alvarez & Marsal

IT Field Services Support

Toronto, ON, Canada

The salary range is $65,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. · Full-time

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Job details

Pay: The salary range is $65,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography.
Job type: Full-time
Apply by: Nov 15, 2026
Experience: 3-5 years of support role experience in help desk environment or tech support services (preferable)
Posting language: English
Posted: Oct 16, 2026

Original job description

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action- and results-oriented professionals. We take a hands-on approach to solving our clients' problems and helping them reach their potential. A&M is different by design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to leaders who invest in our growth. Our culture celebrates independent thinkers and doers who positively impact clients and shape our industry. Guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our people love working at A&M.

The Team

The position of IT Field Services Support Specialist will be based in the New York office and be part of the core Field Services team to support all US and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and team work. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriate and manage their own workload.

How You Will Contribute

Facilitating walk-up desk service and utilizing incident knowledge base platform (Service Now)
Analyze, diagnose, document, resolve and escalate reported issues and outages
Assist other depts within IT; engineering/operation with infrastructure applications/hardware
Configure, install, and troubleshoot laptops/mobile devices/printers
Respond to all user support inquiries globally including primary office location

Support and troubleshooting include supporting: MS Office 2016 - O365 suites, Commvault, (Cisco Products: AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, Intune Remote (remote support), Intune (device management), Autopilot (imaging/deployment), SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, network printer support.

Qualifications

College background in the technology field preferred
3-5 years of support role experience in help desk environment or tech support services (preferable)
Solid understanding of Office 365 (Outlook, Word, Excel, PowerPoint, etc.)
Proven background with customer service and able to handle stressful/time-sensitive situations
Telephone customer service experience required
Fundamental understanding of PC hardware/software and connectivity components
Experience with Windows 11 Operating Systems, Mac OSX experience preferred
Knowledge of MS Exchange, Active Directory, SharePoint
Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP
Basic understanding of ITIL based structure
Exposure to HP/Lenovo ThinkPad/MacBook/iPhone/Android hardware preferred
Previous experience with an incident management/tracking system required
Some weekend and afterhours support required, as well as light travel potentially

Your journey at A&M

At A&M, professional growth is tied directly to performance, not tenure. Our people take on meaningful, hands-on work supported by a performance development process that rewards contribution and fosters a culture of meritocracy. Stretch roles, evolving business needs, and firm growth create ongoing opportunities for ownership and building new skills, while direct access to senior leaders provides mentorship and real-time coaching along the way. We also prioritize your wellbeing through comprehensive benefits and resources. Together, these elements create an environment where high-performing professionals can continue to grow and advance from day one.

The salary range is $65,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

This posting is for a newly created position.

A&M is committed to providing an accessible recruitment process that meets our obligations under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and any other applicable legislation. We strive to maintain a strong and dynamic workforce that fosters respect and inclusivity for applicants of all abilities. Should you have any accessibility need(s) and/or require accommodation during the recruitment process, please notify Human Resources at HR@alvarezandmarsal.com and we would be pleased to assist you.

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More about this job

Responsibilities

Provide front-line technology support to US and international users through walk-up service, email, telephone, and remote tools, diagnosing and resolving issues or escalating them through the incident management system. Configure and troubleshoot computers, mobile devices, printers, connectivity, collaboration tools, and business applications, while documenting solutions for the internal knowledge base.

Requirements

The role prefers a technology-related college background and 3–5 years of help desk or technical support experience, including telephone customer service and experience with an incident tracking system. Candidates should have solid Microsoft 365 knowledge, fundamental PC hardware and connectivity skills, and familiarity with Windows, networking, VPN, Active Directory, and related support technologies; some weekend and after-hours work and potentially light travel are required.

Skills

IT Help Desk Support
Customer Service
Incident Management
Troubleshooting
Microsoft 365
Windows 11
MacOS
Active Directory
SharePoint
Microsoft Exchange
LAN/WAN Networking
VPN
TCP/IP
Mobile Device Management
Hardware Configuration
ITIL

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Microsoft 365
Office 2016
Commvault
Cisco AnyConnect VPN
Cisco Call Manager
JAMF
Active Directory
BitLocker MBAM
Microsoft Intune
Windows Autopilot
SCCM
Microsoft Exchange
SharePoint
LAN/WAN
TCP/IP
Mimecast
VOIP
Video Conferencing
Audio Conferencing
Apple iOS
Android
Multifactor Authentication
Incident Management
ITIL
Remote Support
Device Management
Hardware Troubleshooting
Knowledge Base
Customer Service

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