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Added 13 mins ago
UO
Administrative Assistant
University of Alberta
Edmonton, AB
- Full-time
…Centre's vision is to "generate, translate and disseminate knowledge on novel diagnostic and therapeutic strategies in cardiovascular medicine acquired through collaborative research to…
Added 13 mins ago
Regional Licensing Officer
Government of Alberta
Red Deer, AB
…accountability for children in the custody or guardianship of the…
Added 13 mins ago
Student Success Coordinator (Term)
University of Toronto
Toronto, ON
Reporting to the Associate Director Student Success Programs, the Student Success Coordinator will support a team of Student Success Program Officers by coordinating hiring and onboarding…
Added 13 mins ago
TM
Coordinator, SRFI Program and Research
Toronto Metropolitan University
Toronto, ON
- Temporary
…contribute to research-related programming, community engagement and knowledge-sharing initiatives while providing day-to-day support to the…
Added 13 mins ago
B
Section Chief, Engineering - Defense
Bombardier
Dorval, QC
- Full-time
You have advanced knowledge of project management and knowledge of the BES
Added 13 mins ago
B
Manager, DevSecOps
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Victoria, BC
- $125,000 to $150,000 CAD / year
- Full-time
British Columbia Investment Management Corporation (BCI) offers an exceptional opportunity to work at a world-class organization while living in a west coast setting. With $313.7 billion of…
Added 13 mins ago
T&
Associate Director
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Toronto, ON
- Full-time
The Associate Director is a senior client-facing role within AMCL, responsible for leading complex asset-management advisory engagements, developing trusted client relationships, and…
Added 13 mins ago
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Investment Director
Nesbridge
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…primarily for Fortune 50 companies. By combining deep market knowledge with a tailored advisory approach, Nesbridge supports clients in navigating complex financial and business landscapes.…
Added 13 mins ago
H
Technical Sales & Market Development Manager – Canada
Humanify
Montreal, QC
- Full-time
The organization is looking for a National Business Development Director to drive market expansion outside Quebec.
Added 13 mins ago
HM
Director of sales
Hôtel Mont Gabriel, une propriété Tribute Portfolio
Sainte-Adèle, QC
- Full-time
Under the supervision of the General Manager, the Sales and Marketing Director is responsible for implementing appropriate marketing and sales strategies to achieve the company's sales and…
Added 13 mins ago
CG
Environmental Services Manager , Senior Living (Contract)
Compass Group Canada
Windsor, ON
- Full-time
Working knowledge of building operations, including HVAC, plumbing, electrical, preventative maintenance, and contractor management.
Added 13 mins ago
WS
Director, Finance & Business Intelligence
Workplace Safety & Prevention Services
Toronto, ON · Greater Toronto Area, Canada
- $166,261.26 to $182,887.39 CAD / year
- Full-time
JOB TITLE: Director, Finance and Business Intelligence
Added 13 mins ago
TU
Associate Director, Corporate and Foundation Relations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…strategic prospect contact at the major gift level. The Associate Director is responsible for managing a defined development program at an average $1.5+ million level, or resource…
Added 13 mins ago
D&
Operations Manager
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- Full-time
Works closely with the Director Operations on operational plans, goals, and contributing to future innovations.
Added 28 mins ago
Executive Director, Sales Enablement - North America
Capco
Toronto, ON
Experience implementing knowledge management, credentials or sales enablement platforms.
Added 28 mins ago
AC
Manager, Hub Operations
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Toronto, ON
- Full-time
The Manager, Hub Operations reports to the Director, Hub Operations and is accountable for the Day of Operations at the Toronto (YYZ) Cargo Hub, with additional pre-planning oversight for…
Added 28 mins ago
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…cancer control frameworks. This position utilizes professional knowledge and skills, along with health promotion strategies (e.g. creating supportive environments, developing personal…
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Director, Product Marketing
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Remote, Canada
- $136,000 to $175,000 CAD / year
- Full-time
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Added 28 mins ago
MU
Human Resources Administrator
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Victoria, BC · James Admin. Bldg.
- Full-time
Reporting to the Associate Director, Talent and Organizational Effectiveness, the HR Administrator will provide high level confidential support and will be responsible for the effective HR…
Added 28 mins ago
MU
Secretary
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Added 43 mins ago
Director, Patient Access & Channel Strategy
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Montreal, QC · Ville St. Laurent, Quebec
At Incyte Canada, we are looking for an Associate Director / Director, Patient Access & Channel Strategy to strengthen those connections across oncology, hematology, immunology and…
Added 43 mins ago
C
Senior Consultant, Public Affairs
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- Full-time
…communications for senior leaders in the bank. You report to the Senior Director, Public Affairs, and will work with partners across the…
Added 43 mins ago
Projects Manager, Electrical
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Working closely with the Director, Construction Projects, Project Managers, Site Superintendents, electrical contractors, and consultants, the successful candidate will bring practical…
Added 43 mins ago
JC
Quality Manager (12-16 month contract)
JANA Corporation
Aurora, ON · Greater Toronto (Aurora), Ontario
- Contract
Reporting to the Strategy Director, JANA’s Quality Manager is responsible for developing and maintaining a robust quality management system, overseeing audits, conducting quality incident…
Added 43 mins ago
FH
Director, Clinical Operations (Community & Hospital)
Fraser Health
New Westminster, BC
- Full-time
The Director, Clinical Operations provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of assigned clinical department/service within…

AMA - Alberta Motor Association

Manager, Community Platform Operations

Edmonton, AB, Canada
Administration Centre, Canada

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts. · Full-time

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Job details

Pay: Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

The Opportunity
As Manager, Community Platform Operations, you’ll help build a safer, more trusted experience across AMA Marketplace and AMA Community. Reporting to the Director, Marketplace Exchange, you’ll lead the standards, processes and tools that support provider onboarding, platform integrity, dispute resolution and member safety. This is a new role with the opportunity to shape how trust and safety operate as our platforms grow.

A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members - everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
Free travel medical insurance for you and your immediate family.
Ongoing professional development, with unlimited learning opportunities, LinkedIn Learning Access, and dedicated time for personal growth.
Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.
Flexible work models that make sense for your lifestyle, including our four-day work week option: Alongside our other work models, this option gives you another way to harmonize work and life in a way that’s personally meaningful and aligned with your role. Available to eligible fully in-office and fully remote roles, with tailored guidelines to fit department-specific needs. Requires a 12-month commitment; eligible employees can opt in or opt out annually during the benefit renewal period.

What Moves You

You’re thoughtful, fair and comfortable making sound decisions in ambiguous or high-stakes situations.
You’re detail-oriented and process-driven, with the ability to build practical frameworks, policies and standard operating procedures.
You’re analytical and curious, able to use dashboards and operational data to identify patterns, risks, and opportunities for improvement.
You communicate clearly in writing and can document decisions, policies, incident reports and knowledge resources.
You’re collaborative and comfortable working across Growth, Community, Product, Engineering, Marketing, Legal, Risk and Insurance teams.
You’re comfortable using digital tools, automation platforms and AI-assisted workflows to manage volume while maintaining quality.

What You’ll Do

Define and own the trust framework for AMA Marketplace, including provider eligibility, background checks, credential verification, insurance confirmation and ongoing compliance standards.
Complete vetting reviews for new providers, maintain decision records, and monitor active provider compliance, including suspensions or removals when platform standards are not met.
Develop and maintain policies and procedures for acceptable conduct across providers, sellers, buyers, members and users, including new service-category risk pathways.
Manage end-to-end dispute resolution and incident response across the Services and Product Marketplaces, establishing escalation pathways, response-time standards and fair, well-documented outcomes.
Monitor Product Marketplace activity and listing quality, managing the escalation or removal of buyers, sellers and listings that violate platform terms.
Manage and grow the AMA Community space in the AMA mobile app, coordinating moderation escalations with the Engagement & Community Lead.
Oversee the Safe Exchange Zone program, including AMA location coordination, signage, member and seller communications, partner expansion and safety-focused innovation.
Track trust and safety metrics through dashboards and regular reporting, identifying systemic issues and recommending improvements to platform design, provider behaviour and user experience.
Partner with Product and Engineering on reporting tools, flagging mechanisms, dispute workflows and other features that support trust, safety and compliance.
Configure and monitor AI-assisted workflows for vetting screening, compliance flagging, dispute triage and incident management, supporting the productivity and outcomes of future AI agents.

What You Bring to the Table

Post-secondary diploma or degree in Business, Operations, Communications, Risk Management, Compliance or a related field; equivalent education and experience will be considered.
Experience designing or managing policy frameworks, complaint-resolution processes or compliance programs.
Experience managing or moderating digital community platforms, including dispute resolution or customer issues, is an asset.
Direct experience preferred with marketplace or platform environments, such as two-sided platforms, the gig economy or e-commerce, is an asset.
Experience working with AI-assisted tools for compliance screening, flagging or case management is an asset.
Strong understanding of trust, safety and compliance principles in a consumer-facing or marketplace environment.
Technical ability to work with Product, Design and Engineering teams to deliver solutions related to trust frameworks and operational efficiency.

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

WORK MODEL:

Hybrid-

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager of Community Platform Operations will define and oversee trust frameworks, provider eligibility, and compliance standards for the AMA Marketplace. They will also manage end-to-end dispute resolution, incident response, and the growth of the AMA Community space while leveraging AI-assisted tools to improve operational efficiency.

Requirements

Candidates should possess a post-secondary diploma or degree in Business, Operations, or a related field, along with experience in policy framework design or compliance programs. Strong analytical skills, experience with digital community moderation, and the ability to work collaboratively across technical and business teams are essential.

Skills

Trust and safety
Policy development
Dispute resolution
Compliance management
Operational data analysis
Risk management
Stakeholder management
Process improvement
Incident response
AI-assisted workflows
Platform integrity
Credential verification
Dashboard reporting
Technical documentation
Cross-functional collaboration

Benefits

Competitive salary
Flexible benefits
Health and wellness spending accounts
Employee-exclusive discounts
Free travel medical insurance
Professional development
LinkedIn Learning access
Paid vacation
Personal days
Flexible work models
Four-day work week option

Visa sponsorship

Not detected in the job text

Keywords

Trust and Safety
Marketplace Operations
Compliance
Risk Management
Dispute Resolution
AI-powered tools
ChatGPT
Copilot
Platform Integrity
Standard Operating Procedures
Data Analysis
Incident Management
Community Moderation
E-commerce
Gig Economy
Policy Frameworks
Operational Efficiency
Cross-functional Collaboration
AMA Marketplace
AMA Community
Safe Exchange Zone
Credential Verification
Compliance Screening
Product Management
Engineering
Marketing
Legal
Insurance
Automation Platforms
Digital Tools

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