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Added 11 mins ago
T
Software Engineer II
TD
Toronto, ON · Montreal, QC
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 11 mins ago
Sales Consultant Windsor
Tepperman's
Windsor, ON
Reporting to the Sales Manager, the Sales Consultant helps families create beautiful, functional spaces by providing expert advice and personalized solutions in furniture, mattresses,…
Added 11 mins ago
RT
Senior AI Product Manager
Russell Tobin
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Significant experience in product management, product ownership, digital transformation, data/analytics, AI, or technology delivery.
Added 11 mins ago
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5747 - Seasonal Sales Help
Lids
Oshawa, ON
- $17.95 USD / hour
- Temporary
…and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and…
Added 11 mins ago
L
7703 - Seasonal Sales Help
Lids
Markham, ON
- $17.95 USD / hour
- Temporary
…and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and…
Added 11 mins ago
L
5767 - Seasonal Sales Help
Lids
Peterborough, ON
- $17.95 USD / hour
- Temporary
…and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and…
Added 11 mins ago
HL
Communications Specialist, 12-18 month contract
High Liner Foods
Mississauga, ON
- Full-time
…and external communications programs. Reporting to the Senior Manager, Communications, this role works with leaders and cross-functional teams to develop and deliver communications that…
Added 11 mins ago
L
5729 - Seasonal Sales Help
Lids
Barrie, ON
- $17.95 USD / hour
- Temporary
…and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and…
Added 11 mins ago
L
5718 - Seasonal Sales Help
Lids
Newmarket, ON
- $17.95 USD / hour
- Temporary
…and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and…
Added 11 mins ago
M
Project Manager, Brand Integrations
Mantu
Montreal, QC
- Full-time
Intermediate-level Project Manager with experience delivering large-scale projects.
Added 11 mins ago
L
5726 - Seasonal Sales Help
Lids
Sudbury, ON · Greater Sudbury, ON
- $17.95 USD / hour
- Temporary
…and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and…
Added 11 mins ago
B
Customer Service Representative
BMO
Cowansville, QC
- Part-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 12 mins ago
L
5736 - Seasonal Sales Help
Lids
Kingston, ON
- $17.95 USD / hour
- Temporary
…and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and…
Added 12 mins ago
L
5728 - Assistant Store Manager FT
Lids
Guelph, ON
- $19 to $20 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 12 mins ago
LU
Sales & Marketing Manager, Love Ur Curls Kids™ (LUCK™)
Love Ur Curls®
Mississauga, ON
- Full-time
We're looking for a Sales & Marketing Manager who knows how to hunt for opportunities, build relationships, win new business and turn great ideas into measurable results.
Added 12 mins ago
WO
Manager, HIS Applications
William Osler Health System
Brampton, ON
- Full-time
The Manager, HIS applications is an experienced leader who provides strategic, technical, and managerial leadership to the Applications Team. Reporting to the Director, HIS Applications,…
Added 12 mins ago
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Marketing Coordinator
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Markham, ON
- Full-time
Experience with digital advertising, social media and email marketing is an asset
Added 12 mins ago
TI
Commercial Installation Specialist
telMAX Inc.
Newmarket, ON
- $55,000 to $70,000 CAD / year
- Full-time
Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for…
Added 12 mins ago
TI
Commercial Installation Specialist
telMAX Inc.
Markham, ON
- $55,000 to $70,000 CAD / year
- Full-time
Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for…
Added 12 mins ago
L
5730 - Store Manager (H)
Lids
Nanaimo, BC
- $23 USD / hour
- Full-time
Added 12 mins ago
L
7793 - 3rd Key
Lids
AB · Edmonton, AB
- $15.5 USD / hour
- Part-time
…and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and…
Added 27 mins ago
N
Marketing Specialist
Numeris
Toronto, ON
- Contract
Support the Content Manager in the development, production, and distribution of marketing and communications materials, including email campaigns, webinar invites, and newsletters.
Added 42 mins ago
AT
Customer Success Manager - Aviation
Adoc Talent Management
Remote, Canada
- Full-time
- Remote
Adoc Talent Management is seeking a Customer Success Manager for its client, a growing company whose mission is to help the aviation industry become more sustainable through digital…
Added 42 mins ago
C
General Manager
Chipotle
Calgary, AB
- Full-time
…Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more…
Added 42 mins ago
Senior Manager, Data Strategy and Operations
Scotiabank
Toronto, ON
…is seeking a delivery-focused data leader to serve as Senior Manager, Data Strategy and Operations. Reporting to the Director, Data Strategy Enablement and Operations, you will execute the…

AMA - Alberta Motor Association

Manager, Community Platform Operations

Edmonton, AB, Canada
Administration Centre, Canada

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts. · Full-time

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Job details

Pay: Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

The Opportunity
As Manager, Community Platform Operations, you’ll help build a safer, more trusted experience across AMA Marketplace and AMA Community. Reporting to the Director, Marketplace Exchange, you’ll lead the standards, processes and tools that support provider onboarding, platform integrity, dispute resolution and member safety. This is a new role with the opportunity to shape how trust and safety operate as our platforms grow.

A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members - everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
Free travel medical insurance for you and your immediate family.
Ongoing professional development, with unlimited learning opportunities, LinkedIn Learning Access, and dedicated time for personal growth.
Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.
Flexible work models that make sense for your lifestyle, including our four-day work week option: Alongside our other work models, this option gives you another way to harmonize work and life in a way that’s personally meaningful and aligned with your role. Available to eligible fully in-office and fully remote roles, with tailored guidelines to fit department-specific needs. Requires a 12-month commitment; eligible employees can opt in or opt out annually during the benefit renewal period.

What Moves You

You’re thoughtful, fair and comfortable making sound decisions in ambiguous or high-stakes situations.
You’re detail-oriented and process-driven, with the ability to build practical frameworks, policies and standard operating procedures.
You’re analytical and curious, able to use dashboards and operational data to identify patterns, risks, and opportunities for improvement.
You communicate clearly in writing and can document decisions, policies, incident reports and knowledge resources.
You’re collaborative and comfortable working across Growth, Community, Product, Engineering, Marketing, Legal, Risk and Insurance teams.
You’re comfortable using digital tools, automation platforms and AI-assisted workflows to manage volume while maintaining quality.

What You’ll Do

Define and own the trust framework for AMA Marketplace, including provider eligibility, background checks, credential verification, insurance confirmation and ongoing compliance standards.
Complete vetting reviews for new providers, maintain decision records, and monitor active provider compliance, including suspensions or removals when platform standards are not met.
Develop and maintain policies and procedures for acceptable conduct across providers, sellers, buyers, members and users, including new service-category risk pathways.
Manage end-to-end dispute resolution and incident response across the Services and Product Marketplaces, establishing escalation pathways, response-time standards and fair, well-documented outcomes.
Monitor Product Marketplace activity and listing quality, managing the escalation or removal of buyers, sellers and listings that violate platform terms.
Manage and grow the AMA Community space in the AMA mobile app, coordinating moderation escalations with the Engagement & Community Lead.
Oversee the Safe Exchange Zone program, including AMA location coordination, signage, member and seller communications, partner expansion and safety-focused innovation.
Track trust and safety metrics through dashboards and regular reporting, identifying systemic issues and recommending improvements to platform design, provider behaviour and user experience.
Partner with Product and Engineering on reporting tools, flagging mechanisms, dispute workflows and other features that support trust, safety and compliance.
Configure and monitor AI-assisted workflows for vetting screening, compliance flagging, dispute triage and incident management, supporting the productivity and outcomes of future AI agents.

What You Bring to the Table

Post-secondary diploma or degree in Business, Operations, Communications, Risk Management, Compliance or a related field; equivalent education and experience will be considered.
Experience designing or managing policy frameworks, complaint-resolution processes or compliance programs.
Experience managing or moderating digital community platforms, including dispute resolution or customer issues, is an asset.
Direct experience preferred with marketplace or platform environments, such as two-sided platforms, the gig economy or e-commerce, is an asset.
Experience working with AI-assisted tools for compliance screening, flagging or case management is an asset.
Strong understanding of trust, safety and compliance principles in a consumer-facing or marketplace environment.
Technical ability to work with Product, Design and Engineering teams to deliver solutions related to trust frameworks and operational efficiency.

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

WORK MODEL:

Hybrid-

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager of Community Platform Operations will define and oversee trust frameworks, provider eligibility, and compliance standards for the AMA Marketplace. They will also manage end-to-end dispute resolution, incident response, and the growth of the AMA Community space while leveraging AI-assisted tools to improve operational efficiency.

Requirements

Candidates should possess a post-secondary diploma or degree in Business, Operations, or a related field, along with experience in policy framework design or compliance programs. Strong analytical skills, experience with digital community moderation, and the ability to work collaboratively across technical and business teams are essential.

Skills

Trust and safety
Policy development
Dispute resolution
Compliance management
Operational data analysis
Risk management
Stakeholder management
Process improvement
Incident response
AI-assisted workflows
Platform integrity
Credential verification
Dashboard reporting
Technical documentation
Cross-functional collaboration

Benefits

Competitive salary
Flexible benefits
Health and wellness spending accounts
Employee-exclusive discounts
Free travel medical insurance
Professional development
LinkedIn Learning access
Paid vacation
Personal days
Flexible work models
Four-day work week option

Visa sponsorship

Not detected in the job text

Keywords

Trust and Safety
Marketplace Operations
Compliance
Risk Management
Dispute Resolution
AI-powered tools
ChatGPT
Copilot
Platform Integrity
Standard Operating Procedures
Data Analysis
Incident Management
Community Moderation
E-commerce
Gig Economy
Policy Frameworks
Operational Efficiency
Cross-functional Collaboration
AMA Marketplace
AMA Community
Safe Exchange Zone
Credential Verification
Compliance Screening
Product Management
Engineering
Marketing
Legal
Insurance
Automation Platforms
Digital Tools

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