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Added 12 mins ago
BG
Foreman Service - Material Handling
Brandt Group of Companies
Winnipeg, MB
- Full-time
The Foreman responsible for the daily organization and dispatch of technicians, providing quality repair for the Service department to achieve maximum efficiency and productivity, while…
Added 12 mins ago
CG
Chef Manager
Compass Group Canada
Burnaby, BC
- Full-time
Experience working with Microsoft Office (Word and Excel) and feel comfortable learning new programs.
Added 12 mins ago
TH
Overnight Freight Associate 6 Month Contract Part Time - TORONTO YORKDALE
The Home Depot Canada
Toronto, ON
- Part-time
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally…
Added 13 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 mins ago
SD
Team Lead Pharmacist
Shoppers Drug Mart
London, ON
- Full-time
…work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn…
Added 13 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 mins ago
Shift Manager
Leggett & Platt
Lakeshore, ON
We, at Leggett Dynamics, are searching for a Shift Manager within our Lakeshore, Canada team. Did you know we are the world’s leading designer and manufacturer of seating support and…
Added 13 mins ago
Software Engineer, Backend
Lyft
Toronto, ON
With over half a billion rides and counting, Lyft is solving hard problems at scale, leveraging Machine Learning to better serve our customers. The Machine Learning Platform (MLP) team is…
Added 13 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 13 mins ago
B
Senior Servicing Analyst
BMO
Mississauga, ON · EXPL
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 13 mins ago
TH
Overnight Freight Associate Full Time - 7057 Polo Park
The Home Depot
Burnaby, BC
- Full-time
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally…
Added 13 mins ago
TH
Lumber and Building Material Sales Associate: Part Time - STRAWBERRY HILL
The Home Depot
Surrey, BC
- Part-time
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally…
Added 13 mins ago
TM
Student Success Navigator
Toronto Metropolitan University
Toronto, ON
- Temporary
TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into…
Added 13 mins ago
CG
General Manager (Remote Services)
Compass Group Canada
Prince George, BC
- Full-time
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Added 13 mins ago
CG
Tim Horton's Assistant Manager (18 Month Contract)
Compass Group Canada
Burnaby, BC
- Full-time
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Added 13 mins ago
GL
Senior Security Engineer (Palo Alto)
goeasy Ltd.
Mississauga, ON
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Own day-to-day operations of certificate, secrets, and key management platforms. Support web application security initiatives.
Added 13 mins ago
CG
Chef Manager
Compass Group Canada
North Vancouver, BC
- Full-time
Experience working with Microsoft Office (Word and Excel) and feel comfortable learning new programs.
Added 13 mins ago
CG
Environmental Services Manager , Senior Living (Contract)
Compass Group Canada
Windsor, ON
- Full-time
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Added 13 mins ago
TH
Sales Associate Part-Time - 7102 Thunder Bay
The Home Depot Canada
Thunder Bay, ON
- Part-time
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally…
Added 13 mins ago
GL
Senior IT Security Advisor, Product Security
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Mississauga, ON
- Full-time
The Senior IT Security Advisor, Product Security reports to the Manager, Product Security and plays a critical role in securing and enabling goeasy’s technology landscape. As a senior…
Added 13 mins ago
P
Customer Success Manager, EPM - San Francisco, Austin, New York or Toronto
Pigment
Toronto, ON
- $150,000 to $195,000 USD / year
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Experience preparing and delivering presentations targeted to a senior audience
Added 13 mins ago
CG
Food Service Supervisor
Compass Group Canada
Toronto, ON
- Full-time
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Added 13 mins ago
CL
Quality Assurance - Quality Compliance Coordinator
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Toronto, ON · Scarborough, ON
- Full-time
Work with stakeholders to ensure that course content, learning objectives, and supporting materials accurately reflect current GMP policies, company processes, and current regulatory…
Added 13 mins ago
TU
Associate Director, Corporate and Foundation Relations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and…
Added 13 mins ago
CG
Chef Manager
Compass Group Canada
Burnaby, BC
- Full-time
Experience working with Microsoft Office (Word and Excel) and feel comfortable learning new programs.

AMA - Alberta Motor Association

Manager, Community Platform Operations

Edmonton, AB, Canada
Administration Centre, Canada

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts. · Full-time

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Job details

Pay: Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

The Opportunity
As Manager, Community Platform Operations, you’ll help build a safer, more trusted experience across AMA Marketplace and AMA Community. Reporting to the Director, Marketplace Exchange, you’ll lead the standards, processes and tools that support provider onboarding, platform integrity, dispute resolution and member safety. This is a new role with the opportunity to shape how trust and safety operate as our platforms grow.

A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members - everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
Free travel medical insurance for you and your immediate family.
Ongoing professional development, with unlimited learning opportunities, LinkedIn Learning Access, and dedicated time for personal growth.
Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.
Flexible work models that make sense for your lifestyle, including our four-day work week option: Alongside our other work models, this option gives you another way to harmonize work and life in a way that’s personally meaningful and aligned with your role. Available to eligible fully in-office and fully remote roles, with tailored guidelines to fit department-specific needs. Requires a 12-month commitment; eligible employees can opt in or opt out annually during the benefit renewal period.

What Moves You

You’re thoughtful, fair and comfortable making sound decisions in ambiguous or high-stakes situations.
You’re detail-oriented and process-driven, with the ability to build practical frameworks, policies and standard operating procedures.
You’re analytical and curious, able to use dashboards and operational data to identify patterns, risks, and opportunities for improvement.
You communicate clearly in writing and can document decisions, policies, incident reports and knowledge resources.
You’re collaborative and comfortable working across Growth, Community, Product, Engineering, Marketing, Legal, Risk and Insurance teams.
You’re comfortable using digital tools, automation platforms and AI-assisted workflows to manage volume while maintaining quality.

What You’ll Do

Define and own the trust framework for AMA Marketplace, including provider eligibility, background checks, credential verification, insurance confirmation and ongoing compliance standards.
Complete vetting reviews for new providers, maintain decision records, and monitor active provider compliance, including suspensions or removals when platform standards are not met.
Develop and maintain policies and procedures for acceptable conduct across providers, sellers, buyers, members and users, including new service-category risk pathways.
Manage end-to-end dispute resolution and incident response across the Services and Product Marketplaces, establishing escalation pathways, response-time standards and fair, well-documented outcomes.
Monitor Product Marketplace activity and listing quality, managing the escalation or removal of buyers, sellers and listings that violate platform terms.
Manage and grow the AMA Community space in the AMA mobile app, coordinating moderation escalations with the Engagement & Community Lead.
Oversee the Safe Exchange Zone program, including AMA location coordination, signage, member and seller communications, partner expansion and safety-focused innovation.
Track trust and safety metrics through dashboards and regular reporting, identifying systemic issues and recommending improvements to platform design, provider behaviour and user experience.
Partner with Product and Engineering on reporting tools, flagging mechanisms, dispute workflows and other features that support trust, safety and compliance.
Configure and monitor AI-assisted workflows for vetting screening, compliance flagging, dispute triage and incident management, supporting the productivity and outcomes of future AI agents.

What You Bring to the Table

Post-secondary diploma or degree in Business, Operations, Communications, Risk Management, Compliance or a related field; equivalent education and experience will be considered.
Experience designing or managing policy frameworks, complaint-resolution processes or compliance programs.
Experience managing or moderating digital community platforms, including dispute resolution or customer issues, is an asset.
Direct experience preferred with marketplace or platform environments, such as two-sided platforms, the gig economy or e-commerce, is an asset.
Experience working with AI-assisted tools for compliance screening, flagging or case management is an asset.
Strong understanding of trust, safety and compliance principles in a consumer-facing or marketplace environment.
Technical ability to work with Product, Design and Engineering teams to deliver solutions related to trust frameworks and operational efficiency.

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

WORK MODEL:

Hybrid-

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager of Community Platform Operations will define and oversee trust frameworks, provider eligibility, and compliance standards for the AMA Marketplace. They will also manage end-to-end dispute resolution, incident response, and the growth of the AMA Community space while leveraging AI-assisted tools to improve operational efficiency.

Requirements

Candidates should possess a post-secondary diploma or degree in Business, Operations, or a related field, along with experience in policy framework design or compliance programs. Strong analytical skills, experience with digital community moderation, and the ability to work collaboratively across technical and business teams are essential.

Skills

Trust and safety
Policy development
Dispute resolution
Compliance management
Operational data analysis
Risk management
Stakeholder management
Process improvement
Incident response
AI-assisted workflows
Platform integrity
Credential verification
Dashboard reporting
Technical documentation
Cross-functional collaboration

Benefits

Competitive salary
Flexible benefits
Health and wellness spending accounts
Employee-exclusive discounts
Free travel medical insurance
Professional development
LinkedIn Learning access
Paid vacation
Personal days
Flexible work models
Four-day work week option

Visa sponsorship

Not detected in the job text

Keywords

Trust and Safety
Marketplace Operations
Compliance
Risk Management
Dispute Resolution
AI-powered tools
ChatGPT
Copilot
Platform Integrity
Standard Operating Procedures
Data Analysis
Incident Management
Community Moderation
E-commerce
Gig Economy
Policy Frameworks
Operational Efficiency
Cross-functional Collaboration
AMA Marketplace
AMA Community
Safe Exchange Zone
Credential Verification
Compliance Screening
Product Management
Engineering
Marketing
Legal
Insurance
Automation Platforms
Digital Tools

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