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Added 1 min ago
JR
Co Manager
JRoss Retail Recruiters
North Bay, ON
- $42,000 to $45,000 CAD / year
- Full-time
…collections. We are seeking an enthusiastic and hands-on Co-Manager who thrives in a creative, customer-focused retail environment. Working in partnership with the Store Manager, you will…
Added 1 min ago
TH
Lot Associate Part Time - KITCHENER (6 AM Start Required)
The Home Depot
Kitchener, ON
- Part-time
Added 1 min ago
DT
Assistant Manager I
Dollar Tree Stores
Vegreville, AB
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
S
Retail Assistant Store Manager
Skechers
Burnaby, BC
- Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 1 min ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Sr. Specialist, Contact Centre Operations & Training. Reporting to the Senior Manager, Customer Service, this role oversees outsourced omnichannel customer service…
Added 16 mins ago
S
Pharmacy Assistant Manager Relief
Sobeys
ON · Ontario, Canada
- Full-time
Added 16 mins ago
S
Meat - Manager Meat
Sobeys
Quispamsis, NB
- Full-time
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 16 mins ago
L
Manager - Asset Protection & Global Fulfillment, Global Security Operations Center (GSOC)
lululemon
BC · British Columbia, Canada
- Full-time
Within GFAP, Strategy & Operations, the Manager, GSOC is responsible for leading global monitoring, incident response coordination, and situational awareness across the fulfillment network.…
Added 16 mins ago
CB
Human Resources Generalist
CRAFT Beer Market
Calgary, AB
- Full-time
…strategic planning with the precise execution of day-to-day HR…
Added 16 mins ago
S
Produce - Clerk Produce
Sobeys
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Any other duties as assigned by the Store Manager
Added 16 mins ago
R-
Assistant Store Manager - Metral Place Centre
RCL - Reitmans Canada Ltd/Ltée
Nanaimo, BC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 16 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Lasalle, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 16 mins ago
L
Manager - Asset Protection & Global Fulfillment, Global Security Operations Center (GSOC)
lululemon
Brampton, ON
- Full-time
Within GFAP, Strategy & Operations, the Manager, GSOC is responsible for leading global monitoring, incident response coordination, and situational awareness across the fulfillment network.…
Added 16 mins ago
S
Meat - Manager Meat
Sobeys
Victoria, BC
- Full-time
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 16 mins ago
L
12 Month Contract - LensCrafters Store Manager 3 - #928 Orleans, ON
LensCrafters
Ottawa, ON
- Contract
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and…
Added 16 mins ago
T
Personal Banking Associate Trainee - O'Brien, VSL (Full-time, 37.5h/week)
TD
Montreal, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 16 mins ago
T
Customer Experience Associate - Côte-Saint-Luc
TD
Côte-Saint-Luc, QC
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring…
Added 16 mins ago
MS
Full Time Merchandise Manager
Michaels Stores
Winnipeg, MB
- Full-time
Store - WINNIPEG-GARDEN CITY, MBThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards.…
Added 16 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Red Deer, AB
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 16 mins ago
CS
Assistant Store Manager
Columbia Sportswear Company
AB · CrossIron Mills
- Full-time
With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations, strategies, and procedures, to guiding and…
Added 16 mins ago
Produce - Assistant Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
The assistant department manager is responsible for supervising staff and ensuring the smooth operation of the department’s daily activities in the manager’s absence, including…
Added 16 mins ago
Quebec City - Magasin - Associé aux ventes du magasin
Running Room
Quebec, QC
- Contribute to brand awareness by helping the store manager to use social media.
Added 31 mins ago
AC
Customer Service Agent - Claims
Alimentation Couche-Tard
Laval, QC
- Internship
Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims. The Agent handles bodily injury claims,…
Added 31 mins ago
A
Third Key Holder
Ardene
Woodstock, ON
- Full-time
In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store…
Added 31 mins ago
LW
District Manager
Lammle's Western Wear
Calgary, AB
- $75,000 to $85,000 CAD / year
The District Manager champions the traditional western values that Lammle’s was founded on. The District Manager is a natural leader who proactively manages and develops their team by…

AMA - Alberta Motor Association

Manager, Community Platform Operations

Edmonton, AB, Canada
Administration Centre, Canada

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts. · Full-time

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Job details

Pay: Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

The Opportunity
As Manager, Community Platform Operations, you’ll help build a safer, more trusted experience across AMA Marketplace and AMA Community. Reporting to the Director, Marketplace Exchange, you’ll lead the standards, processes and tools that support provider onboarding, platform integrity, dispute resolution and member safety. This is a new role with the opportunity to shape how trust and safety operate as our platforms grow.

A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members - everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
Free travel medical insurance for you and your immediate family.
Ongoing professional development, with unlimited learning opportunities, LinkedIn Learning Access, and dedicated time for personal growth.
Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.
Flexible work models that make sense for your lifestyle, including our four-day work week option: Alongside our other work models, this option gives you another way to harmonize work and life in a way that’s personally meaningful and aligned with your role. Available to eligible fully in-office and fully remote roles, with tailored guidelines to fit department-specific needs. Requires a 12-month commitment; eligible employees can opt in or opt out annually during the benefit renewal period.

What Moves You

You’re thoughtful, fair and comfortable making sound decisions in ambiguous or high-stakes situations.
You’re detail-oriented and process-driven, with the ability to build practical frameworks, policies and standard operating procedures.
You’re analytical and curious, able to use dashboards and operational data to identify patterns, risks, and opportunities for improvement.
You communicate clearly in writing and can document decisions, policies, incident reports and knowledge resources.
You’re collaborative and comfortable working across Growth, Community, Product, Engineering, Marketing, Legal, Risk and Insurance teams.
You’re comfortable using digital tools, automation platforms and AI-assisted workflows to manage volume while maintaining quality.

What You’ll Do

Define and own the trust framework for AMA Marketplace, including provider eligibility, background checks, credential verification, insurance confirmation and ongoing compliance standards.
Complete vetting reviews for new providers, maintain decision records, and monitor active provider compliance, including suspensions or removals when platform standards are not met.
Develop and maintain policies and procedures for acceptable conduct across providers, sellers, buyers, members and users, including new service-category risk pathways.
Manage end-to-end dispute resolution and incident response across the Services and Product Marketplaces, establishing escalation pathways, response-time standards and fair, well-documented outcomes.
Monitor Product Marketplace activity and listing quality, managing the escalation or removal of buyers, sellers and listings that violate platform terms.
Manage and grow the AMA Community space in the AMA mobile app, coordinating moderation escalations with the Engagement & Community Lead.
Oversee the Safe Exchange Zone program, including AMA location coordination, signage, member and seller communications, partner expansion and safety-focused innovation.
Track trust and safety metrics through dashboards and regular reporting, identifying systemic issues and recommending improvements to platform design, provider behaviour and user experience.
Partner with Product and Engineering on reporting tools, flagging mechanisms, dispute workflows and other features that support trust, safety and compliance.
Configure and monitor AI-assisted workflows for vetting screening, compliance flagging, dispute triage and incident management, supporting the productivity and outcomes of future AI agents.

What You Bring to the Table

Post-secondary diploma or degree in Business, Operations, Communications, Risk Management, Compliance or a related field; equivalent education and experience will be considered.
Experience designing or managing policy frameworks, complaint-resolution processes or compliance programs.
Experience managing or moderating digital community platforms, including dispute resolution or customer issues, is an asset.
Direct experience preferred with marketplace or platform environments, such as two-sided platforms, the gig economy or e-commerce, is an asset.
Experience working with AI-assisted tools for compliance screening, flagging or case management is an asset.
Strong understanding of trust, safety and compliance principles in a consumer-facing or marketplace environment.
Technical ability to work with Product, Design and Engineering teams to deliver solutions related to trust frameworks and operational efficiency.

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

WORK MODEL:

Hybrid-

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager of Community Platform Operations will define and oversee trust frameworks, provider eligibility, and compliance standards for the AMA Marketplace. They will also manage end-to-end dispute resolution, incident response, and the growth of the AMA Community space while leveraging AI-assisted tools to improve operational efficiency.

Requirements

Candidates should possess a post-secondary diploma or degree in Business, Operations, or a related field, along with experience in policy framework design or compliance programs. Strong analytical skills, experience with digital community moderation, and the ability to work collaboratively across technical and business teams are essential.

Skills

Trust and safety
Policy development
Dispute resolution
Compliance management
Operational data analysis
Risk management
Stakeholder management
Process improvement
Incident response
AI-assisted workflows
Platform integrity
Credential verification
Dashboard reporting
Technical documentation
Cross-functional collaboration

Benefits

Competitive salary
Flexible benefits
Health and wellness spending accounts
Employee-exclusive discounts
Free travel medical insurance
Professional development
LinkedIn Learning access
Paid vacation
Personal days
Flexible work models
Four-day work week option

Visa sponsorship

Not detected in the job text

Keywords

Trust and Safety
Marketplace Operations
Compliance
Risk Management
Dispute Resolution
AI-powered tools
ChatGPT
Copilot
Platform Integrity
Standard Operating Procedures
Data Analysis
Incident Management
Community Moderation
E-commerce
Gig Economy
Policy Frameworks
Operational Efficiency
Cross-functional Collaboration
AMA Marketplace
AMA Community
Safe Exchange Zone
Credential Verification
Compliance Screening
Product Management
Engineering
Marketing
Legal
Insurance
Automation Platforms
Digital Tools

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