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Added 7 mins ago
M
Manager, Assurance and Accounting - Public Companies
MNP
Toronto, ON
- Full-time
Make an impact with our Public Companies team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 7 mins ago
HD
Creator Partnerships Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
Creator pipeline at scale. Direct a sourcing team to keep a steady flow of creators who fit our ideal creator profile.
Added 7 mins ago
CB
Sales Assistant- Full-Time with Benefits-Wonderland
COBS Bread
London, ON
- Full-time
Demand for COBS Bread is unprecedented in this time of need, and we are hiring sales team members to help serve our community.
Added 7 mins ago
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Senior Interior Designer
Hays
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…thoughtful, high-end and unique spaces. Their portfolio spans retail, hospitality, residential and commercial workplace projects. They are currently looking for a Senior Interior Designer…
Added 7 mins ago
I
Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $100,000 to $125,000 CAD / year
- Contract
…in a strong and consistent manner. This role will inspire, lead, coach and manage junior designers throughout the creative process from collaborative conceptualization to production and…
Added 7 mins ago
H
Shift Manager
Harvey's
ON · Simcoe, ON
- Full-time
Ability to lead and motivate a diverse team, delegate tasks effectively, and support a collaborative, inclusive workplace.
Added 7 mins ago
SM
Director of Retail Operations
Shop Makers
Vancouver, BC
- Full-time
…and executive strategy, translating corporate vision into a retail organization capable of sustained, multi-country growth. The Director of Retail Operations is responsible for unifying…
Added 7 mins ago
O
Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
…fees, costs, contracts, and service agreements, and promoting retail-ready reconditioning services in collaboration with the General Manager & sales…
Added 22 mins ago
CC
Retail Shift Leader
Canna Cabana
Ajax, ON · Meadow Ridge, Ajax, ON
- $17.95 to $19.5 CAD / hour
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us at our Meadow Ridge at Ajax, ON and become an important part of a company where the sky is the…
Added 22 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Brantford, ON
- From $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 22 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Hamilton, ON
- From $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 22 mins ago
R(
Assistant Store Manager - Hazeldean Mall
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
- Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 22 mins ago
R(
Store Manager - Ottawa Trainyards
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
- Full-time
3+ years of team management experience, ideally in fashion retail or equivalent.
Added 22 mins ago
R(
Store Manager - Southgate Centre
Reitmans (Canada) Ltée/Ltd
Edmonton, AB
- Full-time
3+ years of team management experience, ideally in fashion retail or equivalent.
Added 22 mins ago
R(
Assistant Store Manager - RioCan Orleans
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
- Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 22 mins ago
IB
Manager, Art Direction (14-month contract)
Indigo Books & Music
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…in a strong and consistent manner. This role will inspire, lead, coach and manage junior designers throughout the creative process from collaborative conceptualization to production and…
Added 37 mins ago
AA
HSE/Auxiliary Trainer– Fixed Term Contract, Fly In/Fly Out - Gahcho Kué Mine
Anglo American / De Beers Group
NT · Gahcho Kué Mine, NORTHWEST TERRITORIES
- Full-time
…Group, the world's leading diamond company. Globally, we are a team of more than 20,000 people, with operations in Canada, Botswana, Namibia, and South Africa, and activities across the…
Added 37 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 37 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Brantford, ON
- $21 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 37 mins ago
Flagship Assistant Manager - Carrefour Laval
Laura Canada
Laval, QC
…passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping experience to every customer. They foster a vibrant, fun,…
Added 37 mins ago
Corporate Store Supervisor II
Bulk Barn
Hamilton, ON
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
Added 37 mins ago
Sales Advisor - Subaru
The Jim Pattison Auto Group
Victoria, BC
Jim Pattison Subaru Victoria is seeking a motivated, personable, and customer-focused Sales Advisor to join our dealership team.
Added 37 mins ago
LC
Senior Manager, Continuous Improvement, Ecomm Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
The PC Express Operations team leads all systems from connecting customer order demand through to in- store execution and post purchase activities. As Ecomm sales continue to drive…
Added 37 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Brantford, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 37 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Hamilton, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…

AMA - Alberta Motor Association

Manager, Community Platform Operations

Edmonton, AB, Canada
Administration Centre, Canada

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts. · Full-time

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Job details

Pay: Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

The Opportunity
As Manager, Community Platform Operations, you’ll help build a safer, more trusted experience across AMA Marketplace and AMA Community. Reporting to the Director, Marketplace Exchange, you’ll lead the standards, processes and tools that support provider onboarding, platform integrity, dispute resolution and member safety. This is a new role with the opportunity to shape how trust and safety operate as our platforms grow.

A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members - everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
Free travel medical insurance for you and your immediate family.
Ongoing professional development, with unlimited learning opportunities, LinkedIn Learning Access, and dedicated time for personal growth.
Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.
Flexible work models that make sense for your lifestyle, including our four-day work week option: Alongside our other work models, this option gives you another way to harmonize work and life in a way that’s personally meaningful and aligned with your role. Available to eligible fully in-office and fully remote roles, with tailored guidelines to fit department-specific needs. Requires a 12-month commitment; eligible employees can opt in or opt out annually during the benefit renewal period.

What Moves You

You’re thoughtful, fair and comfortable making sound decisions in ambiguous or high-stakes situations.
You’re detail-oriented and process-driven, with the ability to build practical frameworks, policies and standard operating procedures.
You’re analytical and curious, able to use dashboards and operational data to identify patterns, risks, and opportunities for improvement.
You communicate clearly in writing and can document decisions, policies, incident reports and knowledge resources.
You’re collaborative and comfortable working across Growth, Community, Product, Engineering, Marketing, Legal, Risk and Insurance teams.
You’re comfortable using digital tools, automation platforms and AI-assisted workflows to manage volume while maintaining quality.

What You’ll Do

Define and own the trust framework for AMA Marketplace, including provider eligibility, background checks, credential verification, insurance confirmation and ongoing compliance standards.
Complete vetting reviews for new providers, maintain decision records, and monitor active provider compliance, including suspensions or removals when platform standards are not met.
Develop and maintain policies and procedures for acceptable conduct across providers, sellers, buyers, members and users, including new service-category risk pathways.
Manage end-to-end dispute resolution and incident response across the Services and Product Marketplaces, establishing escalation pathways, response-time standards and fair, well-documented outcomes.
Monitor Product Marketplace activity and listing quality, managing the escalation or removal of buyers, sellers and listings that violate platform terms.
Manage and grow the AMA Community space in the AMA mobile app, coordinating moderation escalations with the Engagement & Community Lead.
Oversee the Safe Exchange Zone program, including AMA location coordination, signage, member and seller communications, partner expansion and safety-focused innovation.
Track trust and safety metrics through dashboards and regular reporting, identifying systemic issues and recommending improvements to platform design, provider behaviour and user experience.
Partner with Product and Engineering on reporting tools, flagging mechanisms, dispute workflows and other features that support trust, safety and compliance.
Configure and monitor AI-assisted workflows for vetting screening, compliance flagging, dispute triage and incident management, supporting the productivity and outcomes of future AI agents.

What You Bring to the Table

Post-secondary diploma or degree in Business, Operations, Communications, Risk Management, Compliance or a related field; equivalent education and experience will be considered.
Experience designing or managing policy frameworks, complaint-resolution processes or compliance programs.
Experience managing or moderating digital community platforms, including dispute resolution or customer issues, is an asset.
Direct experience preferred with marketplace or platform environments, such as two-sided platforms, the gig economy or e-commerce, is an asset.
Experience working with AI-assisted tools for compliance screening, flagging or case management is an asset.
Strong understanding of trust, safety and compliance principles in a consumer-facing or marketplace environment.
Technical ability to work with Product, Design and Engineering teams to deliver solutions related to trust frameworks and operational efficiency.

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

WORK MODEL:

Hybrid-

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager of Community Platform Operations will define and oversee trust frameworks, provider eligibility, and compliance standards for the AMA Marketplace. They will also manage end-to-end dispute resolution, incident response, and the growth of the AMA Community space while leveraging AI-assisted tools to improve operational efficiency.

Requirements

Candidates should possess a post-secondary diploma or degree in Business, Operations, or a related field, along with experience in policy framework design or compliance programs. Strong analytical skills, experience with digital community moderation, and the ability to work collaboratively across technical and business teams are essential.

Skills

Trust and safety
Policy development
Dispute resolution
Compliance management
Operational data analysis
Risk management
Stakeholder management
Process improvement
Incident response
AI-assisted workflows
Platform integrity
Credential verification
Dashboard reporting
Technical documentation
Cross-functional collaboration

Benefits

Competitive salary
Flexible benefits
Health and wellness spending accounts
Employee-exclusive discounts
Free travel medical insurance
Professional development
LinkedIn Learning access
Paid vacation
Personal days
Flexible work models
Four-day work week option

Visa sponsorship

Not detected in the job text

Keywords

Trust and Safety
Marketplace Operations
Compliance
Risk Management
Dispute Resolution
AI-powered tools
ChatGPT
Copilot
Platform Integrity
Standard Operating Procedures
Data Analysis
Incident Management
Community Moderation
E-commerce
Gig Economy
Policy Frameworks
Operational Efficiency
Cross-functional Collaboration
AMA Marketplace
AMA Community
Safe Exchange Zone
Credential Verification
Compliance Screening
Product Management
Engineering
Marketing
Legal
Insurance
Automation Platforms
Digital Tools

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