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Added 2 hours ago
AW
Program Director
Agilus Work Solutions
Toronto, ON
- $140 to $145 CAD / hour
- Contract
Are you a senior program leader with a proven track record delivering large-scale Corporate Real Estate and Workplace Transformation initiatives? We are seeking an experienced Program…
Added 3 hours ago
UO
Director, Office of Education
University of Alberta
Edmonton, AB
- Full-time
The College of Natural and Applied Sciences (CNAS) is hiring a Director, Office of Education to lead the academic administration services in the Office of Education. Reporting to the…
Added 4 hours ago
A
HR Solutions Partner
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
This role reports to the Global HR Solutions Director/Solutions Manager, and works closely day to day with the Global HR Business Partners.
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 5 hours ago
RB
Director, New Accounts and Documentation
Royal Bank of Canada
Toronto, ON
- Full-time
The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The…
Added 5 hours ago
A
Program Director
APPLY
Toronto, ON
- Full-time
As a Program Director at APPLY, you will hold a hybrid role combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You…
Added 5 hours ago
A
Project Management Lead - Talent Pipeline
APPLY
Canada
- Full-time
…AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL,…
Added 7 hours ago
ML
Director, Investor Relations
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
The Director, Investor Relations will partner closely with the Vice President, Investor Relations to develop and execute a world-class investor relations program for Maple Leaf Foods.
Added 8 hours ago
W
Manager, Supply Chain
Worley
Calgary, AB · Edmonton, AB
- Full-time
…they meet today's needs and transition to more sustainable…
Added 8 hours ago
T
Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
…sera de bien comprendre leur réalité et de leur proposer des solutions adaptées à leurs besoins. Chez Topring, nous avons le privilège d’entretenir de très bonnes relations avec nos…
Added 8 hours ago
T
Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
- Full-time
bien comprendre leur réalité et de leur proposer des solutions adaptées à leurs
Added 9 hours ago
HI
Project Coordinator
HUB International
Vancouver, BC · Toronto, ON
- Full-time
…and Retirement divisions, ensuring we deliver best-in-class solutions for clients nationwide. Through innovative strategies, expert guidance, and a shared commitment to success, the…
Added 10 hours ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
- Full-time
…create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical…
Added 10 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 11 hours ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Wainfleet, ON
- $150,000 to $200,000 CAD / year
- Full-time
…create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical…
Added 11 hours ago
CH
Administrateur de bureau
Cardinal Health Canada
Dorval, QC
- Full-time
Reporting to the Director of Operations, the ideal candidate will work closely with other team members to support them in various ongoing projects and daily activities, including schedule…
Added 11 hours ago
GG
Junior Electrical Engineer
Giampaolo Group Inc.
Brampton, ON
- Full-time
…most prominent international companies by providing customized solutions that deliver on all metal recycling and process…
Added 11 hours ago
SC
Rail Maintenance Facility Director – Engineering Services
SYSTRA Canada
Toronto, ON
- Full-time
…consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the…
Added 11 hours ago
UO
Administrative Assistant
University of Alberta
Edmonton, AB
- Full-time
Responding to multiple and frequent competing requests for the Director's time, with weekly oversight from them in triaging their time and establishing priorities. Resolves calendaring…
Added 11 hours ago
D&
Operations Manager
Day & Ross
Woodstock, ON
- Full-time
Works closely with the Director Operations on operational plans, goals, and contributing to future innovations.
Added 12 hours ago
PI
Director, Building Science and Resiliency
Pinchin in Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
- Full-time
…create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical…
Added 12 hours ago
C
Manager, Housing and Rent Supplement Administration
Cota
Toronto, ON
- Full-time
Collaborating with the Director, Housing and Scarborough Services, and/or other members of the leadership team in relation to leading Program Development/Quality Improvement activities…
Added 12 hours ago
A-
Manager, Community Platform Operations
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
…across AMA Marketplace and AMA Community. Reporting to the Director, Marketplace Exchange, you’ll lead the standards, processes and tools that support provider onboarding, platform…
Added 13 hours ago
ML
Director, Investor Relations
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
The Director, Investor Relations will partner closely with the Vice President, Investor Relations to develop and execute a world-class investor relations program for Maple Leaf Foods.
Added 13 hours ago
NP
Human Resources Business Partner
NWI Precision
Toronto, ON · North York, ON
- $90,000 to $110,000 CAD / year
- Full-time
The HR Business Partner (HRBP) reports to the Director, Human Resources and partners with leaders, managers, and employees to align people practices with business objectives and improve…

AMA - Alberta Motor Association

Manager, Community Platform Operations

Edmonton, AB, Canada
Administration Centre, Canada

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts. · Full-time

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Job details

Pay: Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

The Opportunity
As Manager, Community Platform Operations, you’ll help build a safer, more trusted experience across AMA Marketplace and AMA Community. Reporting to the Director, Marketplace Exchange, you’ll lead the standards, processes and tools that support provider onboarding, platform integrity, dispute resolution and member safety. This is a new role with the opportunity to shape how trust and safety operate as our platforms grow.

A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members - everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
Free travel medical insurance for you and your immediate family.
Ongoing professional development, with unlimited learning opportunities, LinkedIn Learning Access, and dedicated time for personal growth.
Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.
Flexible work models that make sense for your lifestyle, including our four-day work week option: Alongside our other work models, this option gives you another way to harmonize work and life in a way that’s personally meaningful and aligned with your role. Available to eligible fully in-office and fully remote roles, with tailored guidelines to fit department-specific needs. Requires a 12-month commitment; eligible employees can opt in or opt out annually during the benefit renewal period.

What Moves You

You’re thoughtful, fair and comfortable making sound decisions in ambiguous or high-stakes situations.
You’re detail-oriented and process-driven, with the ability to build practical frameworks, policies and standard operating procedures.
You’re analytical and curious, able to use dashboards and operational data to identify patterns, risks, and opportunities for improvement.
You communicate clearly in writing and can document decisions, policies, incident reports and knowledge resources.
You’re collaborative and comfortable working across Growth, Community, Product, Engineering, Marketing, Legal, Risk and Insurance teams.
You’re comfortable using digital tools, automation platforms and AI-assisted workflows to manage volume while maintaining quality.

What You’ll Do

Define and own the trust framework for AMA Marketplace, including provider eligibility, background checks, credential verification, insurance confirmation and ongoing compliance standards.
Complete vetting reviews for new providers, maintain decision records, and monitor active provider compliance, including suspensions or removals when platform standards are not met.
Develop and maintain policies and procedures for acceptable conduct across providers, sellers, buyers, members and users, including new service-category risk pathways.
Manage end-to-end dispute resolution and incident response across the Services and Product Marketplaces, establishing escalation pathways, response-time standards and fair, well-documented outcomes.
Monitor Product Marketplace activity and listing quality, managing the escalation or removal of buyers, sellers and listings that violate platform terms.
Manage and grow the AMA Community space in the AMA mobile app, coordinating moderation escalations with the Engagement & Community Lead.
Oversee the Safe Exchange Zone program, including AMA location coordination, signage, member and seller communications, partner expansion and safety-focused innovation.
Track trust and safety metrics through dashboards and regular reporting, identifying systemic issues and recommending improvements to platform design, provider behaviour and user experience.
Partner with Product and Engineering on reporting tools, flagging mechanisms, dispute workflows and other features that support trust, safety and compliance.
Configure and monitor AI-assisted workflows for vetting screening, compliance flagging, dispute triage and incident management, supporting the productivity and outcomes of future AI agents.

What You Bring to the Table

Post-secondary diploma or degree in Business, Operations, Communications, Risk Management, Compliance or a related field; equivalent education and experience will be considered.
Experience designing or managing policy frameworks, complaint-resolution processes or compliance programs.
Experience managing or moderating digital community platforms, including dispute resolution or customer issues, is an asset.
Direct experience preferred with marketplace or platform environments, such as two-sided platforms, the gig economy or e-commerce, is an asset.
Experience working with AI-assisted tools for compliance screening, flagging or case management is an asset.
Strong understanding of trust, safety and compliance principles in a consumer-facing or marketplace environment.
Technical ability to work with Product, Design and Engineering teams to deliver solutions related to trust frameworks and operational efficiency.

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

WORK MODEL:

Hybrid-

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager of Community Platform Operations will define and oversee trust frameworks, provider eligibility, and compliance standards for the AMA Marketplace. They will also manage end-to-end dispute resolution, incident response, and the growth of the AMA Community space while leveraging AI-assisted tools to improve operational efficiency.

Requirements

Candidates should possess a post-secondary diploma or degree in Business, Operations, or a related field, along with experience in policy framework design or compliance programs. Strong analytical skills, experience with digital community moderation, and the ability to work collaboratively across technical and business teams are essential.

Skills

Trust and safety
Policy development
Dispute resolution
Compliance management
Operational data analysis
Risk management
Stakeholder management
Process improvement
Incident response
AI-assisted workflows
Platform integrity
Credential verification
Dashboard reporting
Technical documentation
Cross-functional collaboration

Benefits

Competitive salary
Flexible benefits
Health and wellness spending accounts
Employee-exclusive discounts
Free travel medical insurance
Professional development
LinkedIn Learning access
Paid vacation
Personal days
Flexible work models
Four-day work week option

Visa sponsorship

Not detected in the job text

Keywords

Trust and Safety
Marketplace Operations
Compliance
Risk Management
Dispute Resolution
AI-powered tools
ChatGPT
Copilot
Platform Integrity
Standard Operating Procedures
Data Analysis
Incident Management
Community Moderation
E-commerce
Gig Economy
Policy Frameworks
Operational Efficiency
Cross-functional Collaboration
AMA Marketplace
AMA Community
Safe Exchange Zone
Credential Verification
Compliance Screening
Product Management
Engineering
Marketing
Legal
Insurance
Automation Platforms
Digital Tools

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