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Added 13 mins ago
GA
DISHWASHER - GRETA YYZ
GRETA Arcade Bar Street Food
Toronto, ON
- Internship
Report equipment issues, maintenance needs, or safety concerns to the Kitchen Manager or Supervisor promptly.
Added 13 mins ago
GA
Marketing Coordinator
GRETA Arcade Bar Street Food
Vancouver, BC
- Internship
…effectively. This position reports to the National Social Media Manager, and is overseen by the Director of Marketing. The ideal candidate for this positon will be able to work a minimum of…
Added 14 mins ago
Business Systems Analyst - Transfer Agency Operations
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Toronto, ON
…fund accounting, custody, and the flow of data between the manager, fund accountant, custodian, and transfer…
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Key Leader
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Vancouver, BC
- Part-time
Partner with the Store Manager and Assistant Store Managers to lead initiatives.
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SS
restaurant assistant manager
Stepho's Souvlaki Greek Taverna
Vancouver, BC
- Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 1 hour ago
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assistant manager, restaurant
Sammy J's Grill & Bar
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- Full-time
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Added 1 hour ago
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Operations Manager
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- Full-time
The Operations Manager is responsible for the smooth, safe, and compliant delivery of all transport operations at OnRoute Transport Group. You will lead the driver team, oversee route…
Added 1 hour ago
AD
General Manager/Managing Partner
AutoIQ Dealership Group
Oakville, ON
- Full-time
✅ Excellent location & facility - We are the Hometown dealer in Ford's hometown in Canada. With the Ford Oakville Assembly complex, Canadian Headquarters and Ford Credit all located in…
Added 1 hour ago
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General Manager- Leadership Expansion Program
Groundworks
Burlington, ON
- Full-time
The General Manager in Training will be learning the ropes to oversee and coordinate the operation of one Groundworks-affiliated branch location in accordance with the standards of the…
Added 1 hour ago
RB
Bulk Delivery Driver
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- Full-time
Evaluate all competitors’ activities such as new launches and price reductions and communicate with your manager.
Added 1 hour ago
GG
B2B - Sales Account Manager
GOODAI GLOBAL USA INC.
Vancouver, BC
- $95,000 to $120,000 CAD / year
- Full-time
We are seeking a results-driven B2B Sales Account Manager to lead and expand key wholesale and national retail accounts across Canada and North America.
Added 1 hour ago
PC
Human Resources Consultant
Protak Consulting Group Inc.
Ottawa, ON
- Full-time
Provide support to HR Manager in updating policies, directives, guides and tools related to the corporate staffing program
Added 1 hour ago
WK
dog kennel manager
Willchris Kennels Ltd
Surrey, BC
- Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 1 hour ago
GC
Client Strategy Lead
GIANT Creative
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- $80,000 to $100,000 CAD / year
- Full-time
Own strategic direction across the client book, from single-location businesses to multi-location franchise systems
Added 1 hour ago
Assistant Manager, Education & Adventure Programs
Northland Properties
North Vancouver, BC
Job Title: Assistant Manager, Education & Adventure Programs
Added 2 hours ago
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Assistant Sales Manager
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Cobalt, ON
- Part-time
Join Our Team as an Assistant Sales Manager at KidStrong Kleinburg!
Added 2 hours ago
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Product Commercialization Manager
TWIGZ Craft Pretzels
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a highly hands-on Product Commercialization Manager to help us accelerate the pace at which we bring new products and ideas to market.
Added 2 hours ago
A
Civil Engineering Graduate - Highway Design
AECOM
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- $60,000 to $75,000 CAD / year
- Full-time
Working under supervision of a project manager or senior-level team member and assist with tasks including preparing engineering related calculations, drawings, and visual aids
Added 2 hours ago
A
Civil Engineering Graduate - Highway Design
AECOM
North Bay, ON
- $60,000 to $75,000 CAD / year
- Full-time
Working under supervision of a project manager or senior-level team member and assist with tasks including preparing engineering related calculations, drawings, and visual aids
Added 2 hours ago
A
Project Coordinator
AECOM
Pickering, ON
- $60,000 to $70,000 CAD / year
- Full-time
Monitor project activities and proactively identify potential risks, issues, delays, and coordination requirements, escalating them to the Project Manager as appropriate.
Added 2 hours ago
A
Civil Engineering Graduate - Highway Planning and Design
AECOM
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
Working under the supervision of a project manager or senior-level team member and assisting with tasks including preparing engineering-related calculations, drawings, and visual aids
Added 3 hours ago
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Integrated Marketing Manager, NA GBM
TikTok
Toronto, ON
- Full-time
The Integrated Marketing Manager sits within the Canada Business Marketing team focused on connecting industry insights, platform performance, cultural touchstones and audience needs to…
Added 4 hours ago
AK
catering service manager
Apex Kosher Catering
Toronto, ON · North York, ON
- Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 4 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 4 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
North Sydney, NS
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.

Amadeus

Custmer Success Manager

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

Job Title

Custmer Success Manager

External Job Title: Customer Success Manager

Position: Permanent

Location: Canada, Toronto, Ottawa

About The Business Area

The Airline Distribution Customer Success team is responsible for helping airline customers maximize the value of their Amadeus solutions. Through strategic partnership, operational expertise, and customer advocacy, the team drives adoption, satisfaction, retention, and revenue growth across a portfolio of airline customers.

We work closely with airline stakeholders, including operational leaders, commercial teams, and executive decision-makers, to ensure customers achieve measurable business outcomes while optimizing their investment in Amadeus solutions.

Summary of the Role

As a Customer Success Manager (CSM), you will own the post-sales customer lifecycle for a portfolio of airline customers. You will be responsible for driving solution adoption, customer satisfaction, retention, and growth opportunities while serving as a trusted advisor to key customer stakeholders.

The CSM develops strategic relationships across customer organizations, understands customer business objectives, and partners with internal teams to ensure customers achieve expected outcomes throughout their journey with Amadeus.

This role is critical in supporting renewal success, identifying expansion opportunities, and ensuring customers realize ongoing value from their Amadeus investments.

In This Role You'll

Own the Customer Success Strategy

Develop and maintain customer success plans aligned to customer business objectives and desired outcomes.
Establish measurable success criteria, KPIs, and adoption goals with customer stakeholders.
Build and maintain executive and operational stakeholder relationships.
Serve as the primary customer advocate within Amadeus.
Coordinate cross-functional teams to ensure successful execution of customer objectives.
Participate in customer transition and handover activities following implementation or solution deployment.

Drive Solution Adoption and Business Value

Promote adoption and utilization of Amadeus solutions across customer organizations.
Monitor customer health, usage trends, and success metrics.
Deliver recommendations and best practices that help customers maximize return on investment.
Conduct regular business reviews and success planning sessions.
Identify risks to adoption, engagement, or customer satisfaction and develop mitigation plans.
Support customers through organizational or operational changes that may impact solution usage.

Manage Customer Health and Satisfaction

Proactively monitor customer performance indicators and engagement levels.
Lead customer success reviews focused on business outcomes and value realization.
Gather customer feedback and identify opportunities for continuous improvement.
Collaborate with Product, Support, Consulting, and Delivery teams to address customer needs.
Coordinate resolution efforts during customer escalations and critical business situations.
Contribute to customer satisfaction initiatives, including NPS and relationship survey programs.

Support Renewals and Account Growth

Partner with Account Managers and Sales teams to support renewal strategies.
Identify expansion, upsell, and cross-sell opportunities through a deep understanding of customer operations and business goals.
Document and communicate customer success outcomes that support commercial discussions.
Collaborate with cross-functional stakeholders to drive account growth and long-term customer value.

Key Performance Indicators

Success In This Role Is Measured Through

Customer satisfaction and advocacy
Solution adoption and utilization
Achievement of customer business outcomes
Customer retention and renewal rates
Revenue expansion through upsell and cross-sell opportunities
Customer health and engagement metrics

About The Ideal Candidate

Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent professional experience.
Minimum 5 years of experience in a customer-facing role such as Customer Success, Account Management, Delivery Management, Customer Care, Product Management, or IT Account Management.
Experience managing enterprise customer relationships and engaging stakeholders at multiple organizational levels.
Strong communication, relationship management, and consultative problem-solving skills.
Ability to influence and collaborate across cross-functional teams.
Demonstrated ability to analyze data and translate insights into actionable recommendations.
Proficiency with Microsoft Office applications and CRM platforms such as Salesforce.
Professional proficiency in English.
Experience within the airline, travel technology, or distribution industry.
Knowledge of airline distribution, NDC, EDIFACT, or passenger service systems (PSS).
Familiarity with Amadeus Airline Distribution solutions and portfolio offerings.
Experience using business intelligence and visualization tools such as Tableau or Qlik.
Knowledge of customer success methodologies, adoption frameworks, and customer health management.
Additional language skills supporting customer assignments within the region.

Key Competencies

Customer-centric mindset
Executive presence and stakeholder management
Strategic thinking and business acumen
Analytical and data-driven decision making
Adaptability and resilience
Cross-functional collaboration
Strong organizational and prioritization skills
Ability to identify growth opportunities and drive customer value

Travel Requirements

Up to 20% travel within North America and Latin America.

Working At Amadeus, You Will Find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application Process

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

Apply About employer

More about this job

Responsibilities

Own the post-sales success lifecycle for a portfolio of airline customers by developing success plans, building stakeholder relationships, driving solution adoption, and monitoring customer health and business outcomes. Coordinate internal teams to resolve customer needs, support renewals, and identify opportunities for account growth.

Requirements

A bachelor's degree in business, technology, engineering, or a related field, or equivalent professional experience, and at least five years in a customer-facing role are required. Candidates should have enterprise relationship management experience, strong communication and analytical skills, and proficiency with Microsoft Office and CRM platforms; airline or travel technology experience is an advantage.

Skills

Customer Success Strategy
Stakeholder Management
Solution Adoption
Customer Retention
Renewal Support
Upselling and Cross-Selling
Customer Health Management
Data Analysis
Consultative Problem-Solving
Cross-Functional Collaboration
Business Acumen
Salesforce
Microsoft Office
Tableau
Qlik

Benefits

Salary
Bonus
Equity
Benefits
Flexible Working Model
Learning Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Airline Distribution
Customer Success
Customer Success Plans
Solution Adoption
Customer Satisfaction
Customer Retention
Renewals
Upselling
Cross-Selling
Customer Health Metrics
Business Reviews
NPS
Stakeholder Management
NDC
EDIFACT
Passenger Service Systems
Salesforce
Microsoft Office
Tableau
Qlik
Customer Success Methodologies
Adoption Frameworks
Business Intelligence
Data Analysis
Travel Technology

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