Find work in Canada.

320,980 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
E
Principal Product Manager - Identity Threat Detection and Response
Elastic
Canada
- Full-time
We’re looking for a Principal Product Manager to guide the vision, strategy, and execution for Identity Threat Detection and Response (ITDR) within Elastic Security. Attackers not only…
Added 9 mins ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 9 mins ago
PH
Term Program Manager - Exempt
Progressive Housing Society
Vancouver, BC · Metro Vancouver A, BC
- Full-time
…organization dedicated to making a difference in the community. The Manager will assist with planning, organizing, directing, and administering at multiple Supportive Housing and Shelter…
Added 9 mins ago
B
Account Manager I, CI
BrokerLink
Kitchener, ON
- Full-time
…qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different…
Added 9 mins ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Surrey, BC
- Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 9 mins ago
N
US Tax Manager
NPAworldwide
Toronto, ON
- Full-time
Location: North York, ONEmployment Type: Full-TimeWork Arrangement: Primarily In-Office (45 days per week)Vacation: 4 Weeks Paid Vacation
Added 9 mins ago
WC
(CAN) Cashier
Walmart Canada
Bolton, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 10 mins ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
…candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 10 mins ago
B
Vice President, Counterparty Credit Risk / XVA Quant
BMO
Toronto, ON · FCP
- Full-time
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles…
Added 10 mins ago
Clinical Team Leader - Crisis Services
Winnipeg Regional Health Authority
Winnipeg, MB
…separate but linked service that will remain at a separate location. Up to 20,000 people are anticipated to access the Crisis Response Services each…
Added 24 mins ago
Bilingual Sr. Specialist, MU Servicing and Default Management
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Office Location: Montreal (QC); Calgary (AB); Halifax (NS); Ottawa (ON); Toronto (ON); Vancouver (BC)
Added 40 mins ago
S
Unit Clerk, Kamloops Regional Correctional Centre (KRCC), Correctional Health Services - Kamloops, BC
Sanya’k̓ula
Kamloops, BC
- Full-time
…unit meetings and distributes to all staff after review by…
Added 40 mins ago
J
Senior Bridge Engineer
Jacobs
Ottawa, ON
- $160,000 to $210,000 USD / year
- Full-time
Deliver as the lead technical and project manager across a range of medium to large complex projects.
Added 40 mins ago
CO
Corporate Services Financial & Administration Manager
City of Lethbridge
Lethbridge, AB
- Full-time
…Lethbridge as our next Corporate Services Financial & Administration…
Added 40 mins ago
SH
Sous Chef – Gerni's Farmhouse
Sparkling Hill Resort
Vernon, BC
- $50,000 to $60,000 CAD / year
- Full-time
Coordinate banquets, functions, and catered events with the Executive Chef, Banquet Manager, and Catering Manager, ensuring readiness at least 15 minutes before service.
Added 40 mins ago
SH
Line Cook – Gerni's Farmhouse
Sparkling Hill Resort
Vernon, BC
- $20 to $22 CAD / hour
- Full-time
…for the junior staff in the absence of the Cuisine & Service Manager and Sous Chef, and must be able to handle a line station efficiently and with the highest…
Added 55 mins ago
ER
Reservations Specialist
Eldorado Resort
Kelowna, BC
- $20.6 CAD / hour
- Full-time
Under the direction of the Reservations Manager, the Reservations Specialist will be the first point of contact for the guest in creating the perfect guest experience. In the role you will…
Added 55 mins ago
S
Operations Lead - Full Time
sephora.com
Sudbury, ON · Greater Sudbury, ON,CA
- $22.2 to $26.1 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 55 mins ago
H
Patient Care Navigator
HealthOne
Toronto, ON
- $20 to $25 CAD / hour
…continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab,…
Added 55 mins ago
TO
Labourers - Temporary
Total Oilfield Rentals
Leduc, AB
- Full-time
Total Oilfield Rentals is currently looking for a Labourer to join our team. Reporting to the Project Manager, the Labourer will be responsible for performing general labour duties to…
Added 1 hour ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 1 hour ago
A
Retail Lead - Grandview, 2032, Vancouver, Canada
adidas
Langley (District), BC · City of Langley, BC
- Full-time
…merchandising within section, special order, cashiering, stock location, and related store up keeping support duties in order to maintain needed staff coverage and to lead by example.…
Added 1 hour ago
TE
Overhead Crane & Hoist Technician
Toronto Electric
Toronto, ON · North York, ON
- Full-time
Reports To: Service Manager / Operations Manager
Added 1 hour ago
AS
Recruiter III
Apex Systems
Vancouver, BC
- $38 to $44 USD / hour
- Full-time
Work Location: 100% on site - Downtown Vancouver, BC
Added 1 hour ago
P
Supervisor, Global Partner Operations
Pursuit
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests…

Amadeus

Custmer Success Manager

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

Job Title

Custmer Success Manager

External Job Title: Customer Success Manager

Position: Permanent

Location: Canada, Toronto, Ottawa

About The Business Area

The Airline Distribution Customer Success team is responsible for helping airline customers maximize the value of their Amadeus solutions. Through strategic partnership, operational expertise, and customer advocacy, the team drives adoption, satisfaction, retention, and revenue growth across a portfolio of airline customers.

We work closely with airline stakeholders, including operational leaders, commercial teams, and executive decision-makers, to ensure customers achieve measurable business outcomes while optimizing their investment in Amadeus solutions.

Summary of the Role

As a Customer Success Manager (CSM), you will own the post-sales customer lifecycle for a portfolio of airline customers. You will be responsible for driving solution adoption, customer satisfaction, retention, and growth opportunities while serving as a trusted advisor to key customer stakeholders.

The CSM develops strategic relationships across customer organizations, understands customer business objectives, and partners with internal teams to ensure customers achieve expected outcomes throughout their journey with Amadeus.

This role is critical in supporting renewal success, identifying expansion opportunities, and ensuring customers realize ongoing value from their Amadeus investments.

In This Role You'll

Own the Customer Success Strategy

Develop and maintain customer success plans aligned to customer business objectives and desired outcomes.
Establish measurable success criteria, KPIs, and adoption goals with customer stakeholders.
Build and maintain executive and operational stakeholder relationships.
Serve as the primary customer advocate within Amadeus.
Coordinate cross-functional teams to ensure successful execution of customer objectives.
Participate in customer transition and handover activities following implementation or solution deployment.

Drive Solution Adoption and Business Value

Promote adoption and utilization of Amadeus solutions across customer organizations.
Monitor customer health, usage trends, and success metrics.
Deliver recommendations and best practices that help customers maximize return on investment.
Conduct regular business reviews and success planning sessions.
Identify risks to adoption, engagement, or customer satisfaction and develop mitigation plans.
Support customers through organizational or operational changes that may impact solution usage.

Manage Customer Health and Satisfaction

Proactively monitor customer performance indicators and engagement levels.
Lead customer success reviews focused on business outcomes and value realization.
Gather customer feedback and identify opportunities for continuous improvement.
Collaborate with Product, Support, Consulting, and Delivery teams to address customer needs.
Coordinate resolution efforts during customer escalations and critical business situations.
Contribute to customer satisfaction initiatives, including NPS and relationship survey programs.

Support Renewals and Account Growth

Partner with Account Managers and Sales teams to support renewal strategies.
Identify expansion, upsell, and cross-sell opportunities through a deep understanding of customer operations and business goals.
Document and communicate customer success outcomes that support commercial discussions.
Collaborate with cross-functional stakeholders to drive account growth and long-term customer value.

Key Performance Indicators

Success In This Role Is Measured Through

Customer satisfaction and advocacy
Solution adoption and utilization
Achievement of customer business outcomes
Customer retention and renewal rates
Revenue expansion through upsell and cross-sell opportunities
Customer health and engagement metrics

About The Ideal Candidate

Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent professional experience.
Minimum 5 years of experience in a customer-facing role such as Customer Success, Account Management, Delivery Management, Customer Care, Product Management, or IT Account Management.
Experience managing enterprise customer relationships and engaging stakeholders at multiple organizational levels.
Strong communication, relationship management, and consultative problem-solving skills.
Ability to influence and collaborate across cross-functional teams.
Demonstrated ability to analyze data and translate insights into actionable recommendations.
Proficiency with Microsoft Office applications and CRM platforms such as Salesforce.
Professional proficiency in English.
Experience within the airline, travel technology, or distribution industry.
Knowledge of airline distribution, NDC, EDIFACT, or passenger service systems (PSS).
Familiarity with Amadeus Airline Distribution solutions and portfolio offerings.
Experience using business intelligence and visualization tools such as Tableau or Qlik.
Knowledge of customer success methodologies, adoption frameworks, and customer health management.
Additional language skills supporting customer assignments within the region.

Key Competencies

Customer-centric mindset
Executive presence and stakeholder management
Strategic thinking and business acumen
Analytical and data-driven decision making
Adaptability and resilience
Cross-functional collaboration
Strong organizational and prioritization skills
Ability to identify growth opportunities and drive customer value

Travel Requirements

Up to 20% travel within North America and Latin America.

Working At Amadeus, You Will Find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application Process

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

Apply About employer

More about this job

Responsibilities

Own the post-sales success lifecycle for a portfolio of airline customers by developing success plans, building stakeholder relationships, driving solution adoption, and monitoring customer health and business outcomes. Coordinate internal teams to resolve customer needs, support renewals, and identify opportunities for account growth.

Requirements

A bachelor's degree in business, technology, engineering, or a related field, or equivalent professional experience, and at least five years in a customer-facing role are required. Candidates should have enterprise relationship management experience, strong communication and analytical skills, and proficiency with Microsoft Office and CRM platforms; airline or travel technology experience is an advantage.

Skills

Customer Success Strategy
Stakeholder Management
Solution Adoption
Customer Retention
Renewal Support
Upselling and Cross-Selling
Customer Health Management
Data Analysis
Consultative Problem-Solving
Cross-Functional Collaboration
Business Acumen
Salesforce
Microsoft Office
Tableau
Qlik

Benefits

Salary
Bonus
Equity
Benefits
Flexible Working Model
Learning Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Airline Distribution
Customer Success
Customer Success Plans
Solution Adoption
Customer Satisfaction
Customer Retention
Renewals
Upselling
Cross-Selling
Customer Health Metrics
Business Reviews
NPS
Stakeholder Management
NDC
EDIFACT
Passenger Service Systems
Salesforce
Microsoft Office
Tableau
Qlik
Customer Success Methodologies
Adoption Frameworks
Business Intelligence
Data Analysis
Travel Technology

Report this job