Find work in Canada.

317,675 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 22 mins ago
PB
Key Leader
Poppy Barley Inc.
Vancouver, BC
- Part-time
Providing feedback to the management team regarding store processes, operations, product, people and customer experience, bringing new ideas to push for continuous improvement of the…
Added 22 mins ago
BP
Category Manager, Non-Produce
Bondi Produce and Specialty Foods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…eggs, and selected frozen - into a $30M+ business. As Category Manager, Non-Produce, you will own that mandate as a P&L, with the authority to determine the assortment, negotiate supplier…
Added 1 hour ago
R
Department Manager
RONA
Calgary, AB
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 hour ago
S
Engineering Manager – ContentIQ
symplistic.ai
Woodbridge, ON
- Internship
We are looking for an Engineering Manager to lead the continued development and delivery of ContentIQ. This is a technical leadership role for someone who can lead engineers while remaining…
Added 1 hour ago
GG
B2B - Sales Account Manager
GOODAI GLOBAL USA INC.
Vancouver, BC
- $95,000 to $120,000 CAD / year
- Full-time
We are seeking a results-driven B2B Sales Account Manager to lead and expand key wholesale and national retail accounts across Canada and North America.
Added 1 hour ago
GC
Client Strategy Lead
GIANT Creative
London, ON
- $80,000 to $100,000 CAD / year
- Full-time
You will report to the CEO and work closely with the Senior Leadership Team - CTO and Director of Product & Operations - and cross-functionally with strategy, creative, web tech and other…
Added 1 hour ago
SC
Meat - Certified Meat Cutter TF - Part time
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Port Moody, BC
- Part-time
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 1 hour ago
TC
Product Commercialization Manager
TWIGZ Craft Pretzels
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a highly hands-on Product Commercialization Manager to help us accelerate the pace at which we bring new products and ideas to market.
Added 2 hours ago
DB
Store Manager-Specialty Retail-Thornhill, ON
Dear-Born Baby
Markham, ON
- Full-time
The ideal candidate will bring significant retail management experience, preferably as a Store Manager, General Manager or an accomplished Assistant Store Manager ready for the next level.…
Added 2 hours ago
PB
Senior Brand Concierge
Poppy Barley Inc.
Vancouver, BC
- Part-time
You’ll have an opportunity to share your passion for Poppy Barley through sharing our history, values and product knowledge with our customers.
Added 2 hours ago
AP
Senior Strategic Account Manager, Fulfillment
AMZ Prep®
Mississauga, ON
- Full-time
You'll report to our Head of Account Management and work closely with Operations, Finance, Sales and Product. The team is new, and the people who join now will write the playbook we scale…
Added 3 hours ago
T
Integrated Marketing Manager, NA GBM
TikTok
Toronto, ON
- Full-time
The Integrated Marketing Manager sits within the Canada Business Marketing team focused on connecting industry insights, platform performance, cultural touchstones and audience needs to…
Added 3 hours ago
AK
catering service manager
Apex Kosher Catering
Toronto, ON · North York, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 4 hours ago
Retail Floor Leader
Fisherman's Market International Inc.
Halifax, NS
Maintain regular communication with the Retail Supervisor, Store Manager, and other departments and perform other duties as required to support store operations.
Added 4 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Belleville, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 4 hours ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Oshawa, ON
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 6 hours ago
BK
Restaurant manager
Burger King
Parry Sound, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 6 hours ago
BK
Restaurant manager
Burger King
Smiths Falls, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 6 hours ago
BK
Restaurant manager
Burger King
Brockville, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 6 hours ago
BK
Restaurant manager
Burger King
Tillsonburg, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 7 hours ago
CC
Driver Merchandiser
Coca-Cola Canada Bottling Limited
Timberlea, NS
- Full-time
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 7 hours ago
MJ
Golf, Turf & Agricultural Technician
Manufacturing Job Site
Upper Onslow, NS
- Full-time
Perform other duties as assigned by the Golf Operations Manager.
Added 10 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 10 hours ago
HB
Assistant Manager - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Maintain an awareness of all product knowledge information, various lines, merchandise promotions, and advertisements.
Added 10 hours ago
HB
Assistant Manager - BOSS Store, Rideau
HUGO BOSS Canada, Inc.
Ottawa, ON
- Other
Maintain an awareness of all product knowledge information, various lines, merchandise promotions, and advertisements.

Amadeus

Customer Success Manager

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Job Title

Customer Success Manager

External Job Title: Customer Success Manager

Position: Permanent

Location: Canada, Toronto, Ottawa

About the Business Area

The Airline Distribution Customer Success team is responsible for helping airline customers maximize the value of their Amadeus solutions. Through strategic partnership, operational expertise, and customer advocacy, the team drives adoption, satisfaction, retention, and revenue growth across a portfolio of airline customers.

We work closely with airline stakeholders, including operational leaders, commercial teams, and executive decision-makers, to ensure customers achieve measurable business outcomes while optimizing their investment in Amadeus solutions.

Summary of the Role

As a Customer Success Manager (CSM), you will own the post-sales customer lifecycle for a portfolio of airline customers. You will be responsible for driving solution adoption, customer satisfaction, retention, and growth opportunities while serving as a trusted advisor to key customer stakeholders.

The CSM develops strategic relationships across customer organizations, understands customer business objectives, and partners with internal teams to ensure customers achieve expected outcomes throughout their journey with Amadeus.

This role is critical in supporting renewal success, identifying expansion opportunities, and ensuring customers realize ongoing value from their Amadeus investments.

In This Role You'll

Own the Customer Success Strategy

Develop and maintain customer success plans aligned to customer business objectives and desired outcomes.
Establish measurable success criteria, KPIs, and adoption goals with customer stakeholders.
Build and maintain executive and operational stakeholder relationships.
Serve as the primary customer advocate within Amadeus.
Coordinate cross-functional teams to ensure successful execution of customer objectives.
Participate in customer transition and handover activities following implementation or solution deployment.

Drive Solution Adoption and Business Value

Promote adoption and utilization of Amadeus solutions across customer organizations.
Monitor customer health, usage trends, and success metrics.
Deliver recommendations and best practices that help customers maximize return on investment.
Conduct regular business reviews and success planning sessions.
Identify risks to adoption, engagement, or customer satisfaction and develop mitigation plans.
Support customers through organizational or operational changes that may impact solution usage.

Manage Customer Health and Satisfaction

Proactively monitor customer performance indicators and engagement levels.
Lead customer success reviews focused on business outcomes and value realization.
Gather customer feedback and identify opportunities for continuous improvement.
Collaborate with Product, Support, Consulting, and Delivery teams to address customer needs.
Coordinate resolution efforts during customer escalations and critical business situations.
Contribute to customer satisfaction initiatives, including NPS and relationship survey programs.

Support Renewals and Account Growth

Partner with Account Managers and Sales teams to support renewal strategies.
Identify expansion, upsell, and cross-sell opportunities through a deep understanding of customer operations and business goals.
Document and communicate customer success outcomes that support commercial discussions.
Collaborate with cross-functional stakeholders to drive account growth and long-term customer value.

Key Performance Indicators

Success in this role is measured through:

Customer satisfaction and advocacy
Solution adoption and utilization
Achievement of customer business outcomes
Customer retention and renewal rates
Revenue expansion through upsell and cross-sell opportunities
Customer health and engagement metrics

About the Ideal Candidate

Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent professional experience.
Minimum 5 years of experience in a customer-facing role such as Customer Success, Account Management, Delivery Management, Customer Care, Product Management, or IT Account Management.
Experience managing enterprise customer relationships and engaging stakeholders at multiple organizational levels.
Strong communication, relationship management, and consultative problem-solving skills.
Ability to influence and collaborate across cross-functional teams.
Demonstrated ability to analyze data and translate insights into actionable recommendations.
Proficiency with Microsoft Office applications and CRM platforms such as Salesforce.
Professional proficiency in English.
Experience within the airline, travel technology, or distribution industry.
Knowledge of airline distribution, NDC, EDIFACT, or passenger service systems (PSS).
Familiarity with Amadeus Airline Distribution solutions and portfolio offerings.
Experience using business intelligence and visualization tools such as Tableau or Qlik.
Knowledge of customer success methodologies, adoption frameworks, and customer health management.
Additional language skills supporting customer assignments within the region.

Key Competencies

Customer-centric mindset
Executive presence and stakeholder management
Strategic thinking and business acumen
Analytical and data-driven decision making
Adaptability and resilience
Cross-functional collaboration
Strong organizational and prioritization skills
Ability to identify growth opportunities and drive customer value

Travel Requirements

Up to 20% travel within North America and Latin America.

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager owns the post-sales customer lifecycle, driving solution adoption, satisfaction, and retention for a portfolio of airline clients. They act as a trusted advisor to stakeholders, coordinating cross-functional teams to ensure customers achieve measurable business outcomes and maximize their investment.

Requirements

Candidates must have a minimum of 5 years of experience in customer-facing roles such as Customer Success or Account Management within the airline or travel technology industry. A bachelor's degree in Business, Technology, or Engineering is required, along with strong consultative, analytical, and stakeholder management skills.

Skills

Customer success
Account management
Stakeholder management
Strategic planning
Data analysis
Relationship management
Consultative problem-solving
Salesforce
Tableau
Qlik
Airline distribution
NDC
EDIFACT
Passenger service systems
Business intelligence
Cross-functional collaboration

Benefits

Bonus
Equity
Flexible working model
Learning opportunities
Supportive work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Airline Distribution
Amadeus
Customer Lifecycle
Solution Adoption
Retention
Revenue Growth
Stakeholder Management
Salesforce
Tableau
Qlik
NDC
EDIFACT
Passenger Service Systems
Business Intelligence
Data-driven decision making
Strategic Partnership
Customer Advocacy
Upsell
Cross-sell
NPS
Relationship Management
Consultative Problem-solving
Travel Technology

Report this job