IT Coordinator

Job Title: IT Coordinator

Department: IT

Reports To: Accounting Manager

Position Overview

The IT Coordinator is responsible for supporting and maintaining Amaranth’s technology infrastructure, including POS system, Microsoft 365 applications, network-connected devices, hardware, software, and end-user technology needs. This role serves as the primary contact for day-to-day technical support, system administration, troubleshooting, and coordination with third-party vendors to ensure business operations run efficiently and securely.

Vision

At Amaranth we are driven to nourish the health of our community. We do this through intentional choices, natural and organic goods, and local connections.

Mission

To provide an outstanding experience every day, one person at a time.

Values

Amaranth is a values driven organization starting with how we hire right through to how we measure our work and hold our teammates accountable. We wear our values on our sleeves, on our walls and computer backgrounds. They are:

· We serve others

· We are welcoming

· We are accountable

· We value sustainability

· We seek first to understand

· We are solution oriented & growth focused

Key Responsibilities

General Technical Support

• Provide technical support to employees across all departments.
• Diagnose and resolve hardware, software, network, printer, email, and connectivity issues.
• Respond to help desk requests and ensure timely resolution of technical problems.
• Set up, configure, and maintain computers, mobile devices, peripherals, and user accounts.
• Maintain and support POS hardware and software, terminals, payment processing devices, receipt printers, and related equipment.
• Coordinate updates, testing, and implementations.
• Work with vendors to resolve system issues and ensure uptime.
• Manage and support Microsoft 365 user accounts, licenses, groups, and permissions.
• Assist with security setting, password management, and multi-factor authentication.
• Maintain inventory records for technology assets and equipment.
• Assist with backup and recovery processes and business continuity efforts.
• Document and label IT procedures, configuration, and troubleshooting guides.
• Coordinate repairs, warranties, service requests, and system implementations.
• Assist with technology related projects, service requests, and new system rollouts.
• Research and recommend technology solutions that are proactive and improve efficiency and performance.
• Assist with cybersecurity initiatives, user awareness, and access management.
• Monitor for potential security risks and reports concerns to management.
• Support compliance requirements related to technology systems and data protection.
• Follow company IT policies and best practices.
• Other duties as assigned.

Qualifications

Education

• Certificate, diploma, or degree in Information Technology, Computer Science, or a related discipline.
• Equivalent combinations of education and experience may be considered.

Experience

• 2+ years of IT support, help desk, or systems administration experience.
• Experience supporting POS systems in retail preferred.
• Experience administrating Microsoft 365.
• Experience supporting software training.

Knowledge, Skills & Abilities

• Microsoft 365 Administration (Outlook, Teams, SharePoint, OneDrive).
• Familiarity with Linux, Windows, VPN setup, router configuration, SSH, and OS programming.
• Windows operation systems and workstation support.
• Basic networking concepts including TCP/IP, Wi-Fi, switches, and routers.
• Hardware troubleshooting and device deployment.
• User account management and security best practices.
• Strong problem solving and troubleshooting skills.
• Excellent communication and ability to prioritize multiple requests in a fast paced environment.
• Strong organizational and documentation skills.
• Ability with work independently and collaboratively with cross-functional teams.
• Attention to detail.

Time Requirements:

• Primarily office hours, however some flexibility is required as needed, including days, evenings, and weekends, particularly if there is a system failure
• Some travel within Calgary and occasional travel across Alberta/Canda may be required

Basic Physical Requirements:

• Primarily office based, sitting for extended periods and perform computer-based work
• Walk, bend, twist, and reach overhead and below shoulder level
• Use of ladders (up to 12 feet), office equipment, and inventory tools
• Lift items up to 50 lbs. with available support tools

Competencies:

IT System Supports

Helpdesk Oversight

Cybersecurity & Compliance