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Closed listing

Amaranth Whole Foods Market

IT Coordinator

Calgary, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Nov 5, 2026
Experience: 2+ years of IT support, help desk, or systems administration experience.
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: IT Coordinator

Department: IT

Reports To: Accounting Manager

Position Overview

The IT Coordinator is responsible for supporting and maintaining Amaranth’s technology infrastructure, including POS system, Microsoft 365 applications, network-connected devices, hardware, software, and end-user technology needs. This role serves as the primary contact for day-to-day technical support, system administration, troubleshooting, and coordination with third-party vendors to ensure business operations run efficiently and securely.

Vision

At Amaranth we are driven to nourish the health of our community. We do this through intentional choices, natural and organic goods, and local connections.

Mission

To provide an outstanding experience every day, one person at a time.

Values

Amaranth is a values driven organization starting with how we hire right through to how we measure our work and hold our teammates accountable. We wear our values on our sleeves, on our walls and computer backgrounds. They are:

· We serve others

· We are welcoming

· We are accountable

· We value sustainability

· We seek first to understand

· We are solution oriented & growth focused

Key Responsibilities

General Technical Support

Provide technical support to employees across all departments.
Diagnose and resolve hardware, software, network, printer, email, and connectivity issues.
Respond to help desk requests and ensure timely resolution of technical problems.
Set up, configure, and maintain computers, mobile devices, peripherals, and user accounts.
Maintain and support POS hardware and software, terminals, payment processing devices, receipt printers, and related equipment.
Coordinate updates, testing, and implementations.
Work with vendors to resolve system issues and ensure uptime.
Manage and support Microsoft 365 user accounts, licenses, groups, and permissions.
Assist with security setting, password management, and multi-factor authentication.
Maintain inventory records for technology assets and equipment.
Assist with backup and recovery processes and business continuity efforts.
Document and label IT procedures, configuration, and troubleshooting guides.
Coordinate repairs, warranties, service requests, and system implementations.
Assist with technology related projects, service requests, and new system rollouts.
Research and recommend technology solutions that are proactive and improve efficiency and performance.
Assist with cybersecurity initiatives, user awareness, and access management.
Monitor for potential security risks and reports concerns to management.
Support compliance requirements related to technology systems and data protection.
Follow company IT policies and best practices.
Other duties as assigned.

Qualifications

Education

Certificate, diploma, or degree in Information Technology, Computer Science, or a related discipline.
Equivalent combinations of education and experience may be considered.

Experience

2+ years of IT support, help desk, or systems administration experience.
Experience supporting POS systems in retail preferred.
Experience administrating Microsoft 365.
Experience supporting software training.

Knowledge, Skills & Abilities

Microsoft 365 Administration (Outlook, Teams, SharePoint, OneDrive).
Familiarity with Linux, Windows, VPN setup, router configuration, SSH, and OS programming.
Windows operation systems and workstation support.
Basic networking concepts including TCP/IP, Wi-Fi, switches, and routers.
Hardware troubleshooting and device deployment.
User account management and security best practices.
Strong problem solving and troubleshooting skills.
Excellent communication and ability to prioritize multiple requests in a fast paced environment.
Strong organizational and documentation skills.
Ability with work independently and collaboratively with cross-functional teams.
Attention to detail.

Time Requirements:

Primarily office hours, however some flexibility is required as needed, including days, evenings, and weekends, particularly if there is a system failure
Some travel within Calgary and occasional travel across Alberta/Canda may be required

Basic Physical Requirements:

Primarily office based, sitting for extended periods and perform computer-based work
Walk, bend, twist, and reach overhead and below shoulder level
Use of ladders (up to 12 feet), office equipment, and inventory tools
Lift items up to 50 lbs. with available support tools

Competencies:

IT System Supports

Helpdesk Oversight

Cybersecurity & Compliance

About employer

More about this job

Responsibilities

Provide day-to-day technical support and maintain the company’s POS systems, Microsoft 365 environment, network-connected devices, hardware, software, and user accounts. Coordinate with vendors, support security and compliance efforts, maintain IT documentation and asset records, and assist with technology projects and system rollouts.

Requirements

Requires a certificate, diploma, or degree in information technology, computer science, or a related field, or an equivalent combination of education and experience, plus at least two years of IT support, help desk, or systems administration experience. Candidates should have Microsoft 365 administration and troubleshooting skills, with retail POS experience preferred, and be able to communicate, prioritize, document, and work independently and collaboratively.

Skills

Microsoft 365 Administration
POS System Support
Help Desk Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Windows Workstation Support
Linux
VPN Setup
Router Configuration
SSH
TCP/IP Networking
User Account Management
Cybersecurity
Multi-Factor Authentication
IT Documentation

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Support
Help Desk
Systems Administration
Point-of-Sale Systems
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
Linux
Windows
VPN
Router Configuration
SSH
TCP/IP
Wi-Fi
Switches
Hardware Troubleshooting
Device Deployment
User Account Management
Multi-Factor Authentication
Cybersecurity
Data Protection
Backup and Recovery
Business Continuity
Vendor Coordination
Retail
Payment Processing
Technical Documentation

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