Process Assistant

Company Description This Amazon-authorized seller service fulfillment center supports Amazon sellers with end-to-end operational services. With two centers in Tamil Nadu, the organization focuses on making it easier for sellers to store inventory and manage their online businesses efficiently. Core services include warehousing, merchant fulfillment, cataloguing, and seller account management. The centers also assist with seller onboarding and account reinstatement, helping sellers maintain continuity and compliance. Team members work in a fast-paced, service-oriented environment that supports the growth of Amazon marketplace businesses.

Role Description The Process Assistant is a full-time, on-site role based in Langley, BC, responsible for supporting daily operations within the fulfillment and seller services environment. This role includes coordinating inbound and outbound inventory processes, monitoring order fulfillment activities, and assisting with cataloguing and seller account-related tasks. The Process Assistant helps resolve operational issues, supports frontline staff in meeting performance and quality targets, and ensures adherence to standard operating procedures. Responsibilities also involve communicating with internal teams, providing basic training and guidance to associates, and contributing to a safe, organized, and efficient workplace. The role requires attention to detail, consistent follow-through, and a focus on delivering reliable service to Amazon sellers.

Qualifications

• Strong analytical skills to monitor processes, interpret data, and support continuous improvement.
• Effective interpersonal skills to work collaboratively with associates, supervisors, and cross-functional teams.
• Clear and professional communication skills for coordinating operations and documenting procedures.
• Customer service skills to support Amazon sellers and internal stakeholders with timely, respectful assistance.
• Training skills to guide and coach team members on standard operating procedures and best practices.
• High school diploma or equivalent; post-secondary education in business, operations, or logistics is an asset.
• Experience in warehousing, fulfillment, or e-commerce operations preferred.
• Ability to work on-site in a fast-paced environment, including standing for extended periods and handling light to moderate physical tasks.
• Basic proficiency with computers and common office software; familiarity with inventory or warehouse management systems is beneficial.