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Added 13 mins ago
C
Assistant Manager
Cineplex
Calgary, AB · CPX Crowfoot Crossing
- Part-time
You have demonstrated ability to lead a team during high volume business periods in multiple departments.
Added 13 mins ago
TT
Merchandise Processing Coordinator Full Time Marshalls - Upper James
The TJX Companies, Inc.
Hamilton, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 13 mins ago
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Data Scientist
SymphonyAI
Toronto, ON
- Full-time
…the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding…
Added 13 mins ago
A
Store Manager
Ardene
Toronto, ON · North York, ON
- Full-time
…profitability. The Store Manager is responsible for merchandising, customer service, as well as their teams training &…
Added 13 mins ago
A
Store Manager
Ardene
Toronto, ON
- Full-time
…profitability. The Store Manager is responsible for merchandising, customer service, as well as their teams training &…
Added 13 mins ago
A
Store Assistant Manager
Ardene
Mississauga, ON
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 13 mins ago
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Third Key Holder Visual
Ardene
Toronto, ON
- Full-time
Overseeing all store operations including: opening and closing procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the team.
Added 13 mins ago
A
Third Key Holder
Ardene
Alliston, ON
- Full-time
…procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the…
Added 13 mins ago
A
Third Key Holder
Ardene
Pickering, ON
- Full-time
…procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the…
Added 13 mins ago
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Part-Time Key Lead (Market Mall)
Knix
Calgary, AB
- $22.7 CAD / hour
- Part-time
…reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry…
Added 13 mins ago
OM
Director, Inventory Management
Ontario Medical Supply
Mississauga, ON
- $120,000 to $125,000 CAD / year
- Full-time
…The role is accountable for balancing product availability, customer service, working capital, regulatory requirements and inventory risk across medical supplies, equipment and…
Added 27 mins ago
LH
Temporary Full Time Floor Leader - Cataraqui
Lush Handmade Cosmetics
Kingston, ON
- Full-time
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate…
Added 27 mins ago
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Practice Coach I
BonLook
ON · York, ON
- Full-time
Previous experience in customer service and retail preferred
Added 27 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · East Village, Calgary, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 42 mins ago
Seasonal Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 42 mins ago
Customer Experience Lead
Laura Canada
Calgary, AB
As a role model, the Laura Canada Customer Experience Lead possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales…
Added 42 mins ago
Ramp Attendant
Keewatin Air LP
Winnipeg, MB
We will distinguish ourselves by being the leaders in safe, high quality aeromedical service and air transport, through a total commitment of improving service, listening to our customer…
Added 42 mins ago
SI
Retail Assistant Manager
Staples Inc.
Moncton, NB
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 42 mins ago
IC
Product Manager, Investment Product Management
ivari Canada
Toronto, ON
- Full-time
…for the lifecycle management and operational oversight of the retail mutual funds offered through ivari’s segregated fund and Universal Life product portfolios. You will monitor product…
Added 42 mins ago
A
Store Assistant Manager
Ardene
Fredericton, NB
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 42 mins ago
A
Store Assistant Manager
Ardene
Tsawwassen, BC
- $18.25 CAD / hour
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 43 mins ago
K
Assistant Store Manager - McArthurGlen
Knix
Richmond, BC
- $51,200 to $56,900 CAD / year
- Full-time
…reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry…
Added 57 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
Oakville, ON
- Full-time
3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
Added 57 mins ago
KS
Temporary Cashier
kate spade new york
Toronto, ON · Yorkdale
- Part-time
The Cashier plays a key role in delivering exceptional customer experience at Coach. This position ensures efficient, friendly service at the cashwrap while maintaining operational accuracy…
Added 57 mins ago
SH
Food Service Associate- PT
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
Demonstrated commitment to customer service and teamwork

Amazon

Area Manager II, YOW3

Ottawa, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.

Key job responsibilities
- Support, mentor, and motivate your hourly workforce
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)

A day in the life
As an Area Manager II at an Amazon fulfillment center, you'll act as a strategic leader overseeing upto 80 associates while driving department level operational improvements. You'll conduct planning sessions with your team, coaching them through operational challenges while developing their leadership capabilities. On a typical day, you'll partner cross-functionally with teams such as Quality, HR, and Safety to implement scalable process improvements that could impact 200+ associates across multiple workflows. You'll diagnose root causes of performance gaps using advanced analytics, facilitate alignment meetings with senior leadership on department-level goals, and make data-driven decisions that balance competing priorities. You would leverage your strategic thinking to review department-wide metrics, and plan initiatives that directly impact millions of customer orders while maintaining high levels of engagement, safety, quality, and productivity standards. Basic Qualifications: - 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications: - 1+ years of performance metrics, process improvement or lean techniques experience
- Experience in the management of large teams (50+ members)
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
- Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing / customer-service environments
- Experience using strong customer service, communication, and interpersonal skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Barrhaven - 75,000.00 - 105,000.00 CAD annually

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More about this job

Responsibilities

Lead and mentor a team of hourly associates to ensure safety, quality, and productivity standards are met within the fulfillment center. Collaborate cross-functionally with departments like HR and Engineering to implement process improvements and achieve operational objectives.

Requirements

Requires at least 2 years of performance management experience and a bachelor's degree or equivalent professional experience. Candidates must be able to work a flexible schedule including nights, weekends, and holidays in a physically demanding environment.

Skills

Performance management
Leadership
Operations management
Safety management
Quality assurance
Process improvement
Lean six sigma
Kaizen
Data-driven decision making
Strategic planning
Team mentoring
Cross-functional collaboration
Supply chain management
Logistics
Analytical skills
Communication

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fulfillment center
Operations
Supply chain
Logistics
Lean Six Sigma
Kaizen
Performance metrics
Process improvement
Safety
Quality assurance
Human resources
Loss prevention
Engineering
Data analytics
Leadership
Team management
Inventory management
Distribution
Manufacturing
Retail
Customer service
Workflow management
Strategic planning
Operational excellence
Shift management

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