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Added 7 mins ago
LC
Health Department Manager
Loblaw Companies Limited
Penticton, BC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 8 mins ago
WM
310T Apprentice Level 2+ (Second shift).
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 8 mins ago
MG
Guest Attendant/UCP (Nights)
Mistral Group of Companies
ON · Brighton, Ontario
- Full-time
…Brighton Retirement Living. This role focuses on hospitality, customer service, and safety, ensuring residents feel respected, comfortable, and well cared for while maintaining the…
Added 8 mins ago
JI
Receiver/Shipper Associate
J.D. Irving, Limited
Fredericton, NB
- Full-time
…the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and…
Added 8 mins ago
JI
Office Manager
J.D. Irving, Limited
Amherst, NS
- Full-time
Leads the office by demonstrating the highest standards of safety and customer service
Added 8 mins ago
J
Enterprise Account Manager
JAGGAER
Canada
- Full-time
Lead executive business reviews that connect customer strategy with results delivered and future opportunities.
Added 8 mins ago
CH
Senior Financial Analyst
CMHA HPE Addictions and Mental Health Services
Belleville, ON
- Full-time
Excellent customer service skills with demonstrated ability to deal appropriately with sensitive situations and confidential information.
Added 8 mins ago
TS
Administration/Project Coordinator
The Salvation Army in Canada
Toronto, ON
- Full-time
Minimum 3 years of experience in an administrative, secretarial, customer service, or project coordination role; experience within a non-profit environment is an asset.
Added 8 mins ago
AL
Experienced Technical Business Analyst - Data Support
Acturis Limited
Victoria, BC
- Full-time
Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in…
Added 8 mins ago
C
Senior Customer Engineer, Digital Native - Vancouver BC
Cloudflare
BC · British Columbia, Canada
- Full-time
Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero…
Added 8 mins ago
IM
Managers, Supervisors, Team Leads and Servers
Italian Market
Halifax, NS
- Full-time
…operations, leading and mentoring staff, coordinating table service, and ensuring food and beverage orders are prepared and served efficiently. Team members handle guest interactions,…
Added 8 mins ago
BG
Supervisor - Service Department - Foreman
Brandt Group of Companies
Vernon, BC
- Full-time
Commitment to customer service, service excellence and ability to communicate and work effectively with customers, the service team and other branch personnel
Added 8 mins ago
BG
Supervisor - Service Department - Foreman
Brandt Group of Companies
Kamloops, BC
- Full-time
Commitment to customer service, service excellence and ability to communicate and work effectively with customers, the service team and other branch personnel
Added 8 mins ago
TS
Thrift Store Clerk
The Salvation Army in Canada
St. Thomas, ON
- Part-time
Contribute to meeting store budgets by maintaining customer service standards.
Added 8 mins ago
SO
Marketing Manager
Spirit of Math Schools Inc.
Toronto, ON · North York, ON
- Full-time
Lead market analysis, competitive assessment, audience segmentation and business cases for new programs, locations and potential international expansion.
Added 8 mins ago
AS
Outside Sales Representative
ABC Supply Co. Inc.
Kingston, ON
- Full-time
…relationships, promote great products, and deliver world-class service. In this role, you will sell residential and commercial building materials to contractor customers and strategically…
Added 8 mins ago
LA
Six Sigma Black Belt
Les Aliments DAINTY Foods Inc.
Windsor, ON
- Full-time
…improve productivity, quality, efficiency, cost, safety, and customer service. The Black Belt works cross-functionally with employees, supervisors, managers, and subject matter experts to…
Added 8 mins ago
SG
Sales and Operations Support Assistant
Senstronic Group
Mississauga, ON
- Full-time
…supporting our commercial operations and ensuring excellent customer service. You…
Added 8 mins ago
RW
Senior Associate Advisor
RBC Wealth Management
Toronto, ON
- Full-time
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Management, Investment Performance MeasurementAdditional Job Details
Added 8 mins ago
VC
Automotive Sales Consultant
Volvo Cars Lakeridge
Ajax, ON
- Full-time
Offer a premium buying experience through exceptional customer service
Added 8 mins ago
NG
Customs Compliance Consultant
NX GROUP (NIPPON EXPRESS GROUP)
Mississauga, ON
- Full-time
Excellent customer service, verbal, and written communication skills in English
Added 8 mins ago
TS
Payroll Accountant
The Salvation Army in Canada
Toronto, ON
- Full-time
Commitment to delivering high-quality customer service and building positive working relationships.
Added 8 mins ago
CB
Accounts Receivable Specialist
CrownRing Bridal House | Maison Nuptiale
Montreal, QC
- Full-time
Partner with the Accounts Receivable Lead on reporting, account reviews, and continuous process improvements that strengthen financial controls, improve efficiency, and enhance the customer…
Added 8 mins ago
PG
General Counsel
PRA Group (Nasdaq: PRAA)
Montreal, QC
- $90,000 to $120,000 CAD / year
- Full-time
Reporting to the Vice President, the General Counsel will lead the corporate governance function for the Canadian operations. You will review and draft legal documents and agreements…
Added 8 mins ago
KI
Engineered Wood Product (EWP) Design Manager
KOTT Inc.
Uxbridge, ON
- Full-time
A team player with a customer service focus, you will establish positive working relationships with all relevant stakeholders, lead with integrity, and demonstrate KOTT’s five core values.

Amazon

Area Manager II, YYC4

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.

Key job responsibilities
- Support, mentor, and motivate your hourly workforce
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)

A day in the life
As an Area Manager I at an Amazon fulfillment center, you'll lead a team of upto 80 associates, driving associate engagement, safety, quality, and productivity in a fast-paced, technology-driven environment. Your day includes analyzing real-time metrics, coaching team members on the floor, leading investigations and executing root cause analysis, solving operational challenges, and collaborating cross-functionally to optimize workflows. You'll make data-driven decisions, conduct leadership development conversations, and directly impact millions of customer orders while building valuable skills in one of the world's most innovative operations networks. Basic Qualifications: - 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications: - 1+ years of performance metrics, process improvement or lean techniques experience
- Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
- Experience in the management of large teams (50+ members)
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing / customer-service environments
- Experience using strong customer service, communication, and interpersonal skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, AB, Calgary - 75,000.00 - 105,000.00 CAD annually

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More about this job

Responsibilities

Lead, coach, and motivate hourly employees while managing safety, quality, productivity, attendance, and customer delivery commitments. Analyze operational metrics, investigate issues and identify root causes, and collaborate with support teams to improve workflows and meet business objectives.

Requirements

Candidates need at least two years of employee and performance management experience, a bachelor's degree or equivalent, or at least two years of Amazon blue-badge/FTE experience. They must be able to work flexible shifts, including weekends, nights, or holidays; preferred qualifications include experience with performance metrics, process improvement, large teams, and relevant operations or customer-facing industries.

Skills

Employee Management
Performance Management
Team Leadership
Coaching and Mentoring
Safety Management
Quality Management
Productivity Management
Customer Service
Data Analysis
Root Cause Analysis
Process Improvement
Lean Six Sigma
Kaizen
Cross-Functional Collaboration
Communication
Operational Problem-Solving

Benefits

Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life and AD&D Insurance
Deferred Profit Sharing Plan
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Amazon Operations
Fulfillment Center
Hourly Workforce
Employee Engagement
Safety
Quality Assurance
Productivity
Customer Delivery
Performance Metrics
Process Improvement
Lean Techniques
Lean Six Sigma
Kaizen
Root Cause Analysis
Data-Driven Decisions
Operational Workflows
Supply Chain
Logistics
Shipping
Distribution Centers
Manufacturing
Loss Prevention
Human Resources
Engineering
Leadership Development
Customer Service

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