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Added 25 mins ago
YH
Registered Practical Nurse
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Part-time
…College of Nurses (CNO), and provides high quality nursing service that reflects the organization's resident centred approach, vision and policies. As a Unit Nurse, the Registered Practical…
Added 25 mins ago
YH
Personal Support Worker
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Part-time
Resident-centred care focus with strong customer service and interpersonal skills
Added 25 mins ago
YH
Activation Worker (Temporary Full-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Full-time
Superb customer service skills. Demonstrated initiative to support the clients and team in a positive and efficient manner.
Added 25 mins ago
YH
Personal Support Worker
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Part-time
Resident-centred care focus with strong customer service and interpersonal skills
Added 25 mins ago
YH
Personal Support Worker
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Part-time
Resident-centred care focus with strong customer service and interpersonal skills
Added 25 mins ago
Support Staff - Team Leader
VetStrategy / Daubigny
Vancouver, BC
Our Customer Promise – To deliver world-class veterinary care, locally.
Added 25 mins ago
New York Fries - Supervisor
Recipe Unlimited
Newmarket, ON
…that is what sets us apart from our competition. Come join a team of fry lovers; we can’t wait to meet…
Added 25 mins ago
Host - Harpers Landing
Recipe Unlimited
Oakville, ON
Harpers Landing is looking for a Host to join our team!
Added 25 mins ago
Production Planner - FAL
Westerkirk
Calgary, AB
With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.
Added 25 mins ago
Lot Attendant
Driving Force Group of Companies Recruitment Team
Prince George, BC
…Alberta success story that began in a rented office above a small service station. With a can-do attitude and people-first culture, we’ve grown into an industry leader, operating across…
Added 25 mins ago
S
Accounts Payable Manager (15 month term)
Stantec
Edmonton, AB
- Full-time
The Manager fosters a high-performance culture focused on accountability, customer service excellence, innovation, continuous improvement, and employee development.
Added 40 mins ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 40 mins ago
T
Software Engineer II Full Stack (Branch Systems)
TD
London, ON · Toronto, ON
- Full-time
Investigate, troubleshoot, and resolve medium to moderately complex production incidents, service requests, and user inquiries, acting as an escalation point for front-line support teams.
Added 40 mins ago
T
VP, Advanced Client Analytics
TD
Toronto, ON
- Full-time
TD has a bold ambition to become the undisputed leader in Client Experience. The Client Experience team serves as the enterprise steward of client experience across TD, accountable for…
Added 40 mins ago
T
Customer Experience Associate
TD
Yorkton, SK
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 40 mins ago
WM
Plant Maintenance Technician/Millwright, Overnight Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Join an established organization that offers consistent work, long-term opportunities and the support of a North American industry leader.
Added 40 mins ago
Store Manager Store Manager
ELC Beauty LLC
Vancouver, BC
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 40 mins ago
B
Mobile Cleaner II
BGIS
Kitchener, ON
- Full-time
This is an excellent opportunity for someone who enjoys a dynamic work environment, takes ownership of their work, and is committed to delivering outstanding customer service.
Added 40 mins ago
L
Business Analyst, Requirement Specialist - Health and Welfare Administration
LifeWorks
Toronto, ON
- Full-time
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of…
Added 54 mins ago
SS
Dishwasher
Sienna Senior Living
Kingston, ON
- Part-time
Alerting team leader to problems and makes recommendations about corrective action
Added 54 mins ago
SS
Director of Care (RN)
Sienna Senior Living
Markham, ON
- Full-time
Model and foster an environment of positive customer service across all aspects of care with team members and external partners
Added 54 mins ago
S
Retail 3rd Key Supervisor
Samsonite
Vancouver, BC
- Full-time
Drive sales by having strong customer service skills.
Added 54 mins ago
A
No Frills/Maxi - Food Sampling Brand Ambassador
Acosta
Kirkland, QC
- Part-time
Do you thrive in customer-facing environments and enjoy building connections with others? Join our team as a Brand Ambassador and create memorable consumer experiences by showcasing and…
Added 54 mins ago
D
Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
Ensure prompt and courteous customer service to all internal and external clients
Added 54 mins ago
D
Lab Assistant
Dynacare
Toronto, ON · Vaughan, ON
- Part-time
…timely manner. You also play an important role in providing customer service to create the best possible patient experience. These can be stressful situations for patients, and you need to…

Amazon

Area Manager II, YYZ9

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.

Key job responsibilities
- Support, mentor, and motivate your hourly workforce
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)

A day in the life
As an Area Manager II at an Amazon fulfillment center, you'll act as a strategic leader overseeing upto 80 associates while driving department level operational improvements. You'll conduct planning sessions with your team, coaching them through operational challenges while developing their leadership capabilities. On a typical day, you'll partner cross-functionally with teams such as Quality, HR, and Safety to implement scalable process improvements that could impact 200+ associates across multiple workflows. You'll diagnose root causes of performance gaps using advanced analytics, facilitate alignment meetings with senior leadership on department-level goals, and make data-driven decisions that balance competing priorities. You would leverage your strategic thinking to review department-wide metrics, and plan initiatives that directly impact millions of customer orders while maintaining high levels of engagement, safety, quality, and productivity standards.
Basic Qualifications: - 2+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- A Bachelor's degree or International Equivalent, OR 2+ years of Amazon (blue badge/FTE) experience, OR 6+ years of Military Experience Preferred Qualifications: - 1+ years of performance metrics, process improvement or lean techniques experience
- Experience in the management of large teams (50+ members)
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
- Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing / customer-service environments
- Experience using strong customer service, communication, and interpersonal skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Scarborough - 75,000.00 - 105,000.00 CAD annually

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More about this job

Responsibilities

The Area Manager leads a team of hourly associates to ensure safety, quality, and productivity standards are met within the fulfillment center. They collaborate cross-functionally to implement process improvements and drive operational excellence across the supply chain.

Requirements

Candidates must have at least 2 years of performance management experience and a bachelor's degree or equivalent professional experience. The role requires the ability to work a flexible schedule and perform physical tasks in a warehouse environment.

Skills

Performance management
Team leadership
Operations management
Safety management
Process improvement
Lean six sigma
Kaizen
Data-driven decision making
Supply chain management
Logistics
Cross-functional collaboration
Mentoring
Strategic planning
Communication skills
Interpersonal skills
Analytical skills

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operations
Fulfillment center
Supply chain
Logistics
Lean six sigma
Kaizen
Performance management
Safety
Quality assurance
Human resources
Loss prevention
Engineering
Data analytics
Leadership
Warehouse management
Inventory management
Process optimization
Strategic planning
Customer service
Manufacturing
Retail
Hospitality
Healthcare
Shipping
Distribution

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