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Added 24 mins ago
RB
Principal AI Engineer, Agentic Models and Data Platforms
Royal Bank of Canada
Calgary, AB
- Full-time
Contribute to reference architectures, reusable libraries, and platform components that accelerate delivery across teams.
Added 1 hour ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are hiring a Senior Systems Engineer to join our Infrastructure & Operations team. This is a senior, hands-on infrastructure role focused on Linux systems, virtualization, physical and…
Added 1 hour ago
H
Data Quality Engineer
Hays
Toronto, ON
- Contract
As a Senior Quality Engineer, you will be responsible for defining and implementing quality assurance processes, developing automated tests, identifying and mitigating risks, and ensuring…
Added 2 hours ago
OS
Senior Forward Deployed Engineer (FDE)
Open Systems Technologies
Toronto, ON
- Contract
Be fluent in at least one major cloud platform and demonstrate the ability to deploy infrastructure as code reliably and repeatably.
Added 2 hours ago
R
Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
Contribute to reference architectures, reusable libraries, and platform components that accelerate delivery across teams.
Added 3 hours ago
Cloud Support Eng. II (DSE), Support Engineering
Amazon
Toronto, ON · Vancouver, BC
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud…
Added 5 hours ago
VC
Développeur fiscal - Ingénieur de données | Tax Developer - Data Engineer
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Valsoft is looking for a Data Analytics Engineer to join our Tax department in Montreal, Quebec, working closely with Tax, Finance, Data Platform teams, and external consultants to build…
Added 5 hours ago
A
Senior Machine Learning Engineer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Partner with platform engineering teams to integrate AI applications with the relevant platforms, APIs, identity and access management, monitoring, and deployment infrastructure
Added 7 hours ago
BS
Technical Lead
Brainhunter Systems Ltd
Toronto, ON
- Contract
Configure cloud infrastructure, development environments, infrastructure as code and CI/CD pipelines; partner with enterprise platform teams while remaining hands on in implementation and…
Added 9 hours ago
TH
QA Automation Engineer (Askuity division)
The Home Depot
Toronto, ON
- Full-time
We are looking for a dynamic QA Automation Engineer, eager to deliver high quality SaaS based products. As a member of the Product Development team at Askuity, you will help design and…
Added 18 hours ago
A
Platform & Site Reliability Engineer
adidas
Woodbridge, ON
- Full-time
Platform & Site Reliability Engineer (Dev Ops/ AWS / SRE / Cloud)
Added 22 hours ago
B
Dev. Machine Learning Engineering II
Bell
Toronto, ON
- Full-time
…learning principles, software engineering best practices, and cloud infrastructure. The ideal candidate will be responsible for the development, deployment, and maintenance of ML models and…
Added 23 hours ago
AI Engineer Intern (Masters)
Electronic Arts
Vancouver, BC
The Infrastructure and Platform Services (IPS) team serves as the backbone of EA's global ecosystem, supporting the creation of exceptional games and immersive player experiences. We offer…
Added 1 day ago
ES
Platform Engineer - AI/ML Infrastructure
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
Were seeking a skilled Platform Engineer to deploy and manage our AI/ML infrastructure, e.g LlamaIndex Cloud and KDB.AI applications on Kubernetes Platform.
Added 1 day ago
M
Technical Architect
Mphasis
Toronto, ON
- Contract
…implementation of enterprise-scale Generative AI solutions on Google Cloud Platform (GCP). The ideal candidate will possess deep expertise in Retrieval-Augmented Generation (RAG), Large…
Added 1 day ago
Senior AI Engineer
Charger Logistics Inc
Brampton, ON
We are looking for a highly motivated Sr. AI Engineer to join our team based out of our Brampton office and contribute to the development of AI-driven solutions for various departments.…
Added 1 day ago
CL
Senior AI Engineer
Charger Logistics Inc.
Brampton, ON
- Full-time
We are looking for a highly motivated Sr. AI Engineer to join our team based out of our Brampton office and contribute to the development of AI-driven solutions for various departments.…
Added 1 day ago
AL
Principal Product Applications Engineer - Scorpio
Astera Labs
Vancouver, BC
- Full-time
Astera Labs is redefining the fabric of AI infrastructure with our Scorpio Smart Fabric Switches - purpose-built silicon that connects GPUs, CPUs, and accelerators at rack scale. As a…
Added 1 day ago
Senior Staff Software Engineer
Diligent Corporation
Vancouver, BC
As a Senior Staff Software Engineer on Diligent's Platform AI team, based out of our technical center of excellence in Vancouver, you will drive the architecture and technical direction of…
Added 1 day ago
Dynamics/Powerplatform engineer
Capgemini
Montreal, QC
We are looking for a Senior Microsoft power platform Engineer, who is familiar with AI Builder and Co-Pilots as well as Dynamics and Power Apps. The ideal candidate will have experience…
Added 1 day ago
AG
Kubernetes (K8s) / HPC Engineer
Axiom Global Technologies
Canada
- Contract
…containerization, Linux administration, HPC environments, and cloud-native infrastructure, with hands-on experience supporting distributed computing and GPU-accelerated…
Added 1 day ago
Senior Software Engineer, Full-Stack Applications - Python
Fitch Group
Toronto, ON
DevOps & Cloud – Experience with CI/CD pipelines, GitHub Actions, Kubernetes (K8s), shell scripting (Bash) for automation, and AWS cloud platform
Added 1 day ago
Sr Software Dev Engineer III, RDS for Oracle
Amazon
Vancouver, BC
You will lead the architecture and design of large-scale, distributed database systems using RDS Oracle in AWS cloud environments. This includes optimizing performance for high-availability…
Added 1 day ago
Senior Software Engineer, Data Platform
Okta
Toronto, ON
This is an opportunity for experienced Software Engineers to join our fast growing Data Platform organization that is passionate about scaling high volume, low-latency, distributed…
Added 1 day ago
M
AI Engineer
maru.ai
Engineer, BC
- Full-time
We are an early stage startup developing cutting-edge AI technology. We are looking for a talented AI engineer to join our small but growing team. You will have the opportunity to take on a…

Amazon

Cloud Support Eng. II (DSE), Support Engineering

Toronto, ON, Canada
Vancouver, BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 1, 2026

Original job description

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

The DMS role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions). Mobile services and serverless architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.

Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:

* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.

* You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.

* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes, and coach/mentor new team members.
* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.

About the team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of software development with object oriented language experience
- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience Preferred Qualifications: - Knowledge of operating systems, hardware, storage, network, security, database administration and cloud infrastructure
- Experience in at least one of these technology areas: DevOps, serverless, software development and design, CI/CD, AI/ML, Storage, Networking or Databases
- Experience working with or having knowledge of cloud computing and existing cloud technologies
- Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
- Knowledge of security technology and concepts (Authentication, Authorization, Single sign-on, Cryptography, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 70,500.00 - 117,700.00 CAD annually
CAN, ON, Toronto - 70,500.00 - 117,700.00 CAD annually

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More about this job

Responsibilities

You will be responsible for resolving complex customer technical issues across various AWS services using advanced troubleshooting techniques. Additionally, you will drive process improvements, create technical documentation, and mentor new team members.

Requirements

Candidates must have at least 3 years of experience in network/OS support, virtualization, database administration, software development, and CI/CD. A bachelor's degree in computer science or equivalent experience is required.

Skills

Cloud computing
Network support
Operating system support
Virtualization
Orchestration
Database administration
Software development
CI/CD
Information security
Compliance
Troubleshooting
Technical support
Scripting
Serverless architecture
DevOps
API gateway

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

AWS
Cloud Support
Lambda
Cognito
Device Farm
Pinpoint
API Gateway
Step Functions
VMware
Xen
Ruby
C++
C#
Node.JS
Java
Python
PHP
Authentication
Authorization
Cryptography
Hypervisors
Networking
Storage
AI/ML
DevOps
Serverless
Technical Support
Cloud Infrastructure
Security
Database Administration

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