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Added 13 mins ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
…Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders.…
Added 13 mins ago
AM
Systems Design Engineer (New Grad)
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…are looking for a driven, analytically-minded Systems Design Engineer to join AMD's DGPU LSE team - a cutting-edge leadership group working on industry-leading discrete Graphics Processing…
Added 13 mins ago
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Senior Yocto Developer Toronto
Litmus
Remote, Canada
- Full-time
- Remote
Litmus is building the data foundation that powers industrial AI.
Added 13 mins ago
S
Principal Research Scientist
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 23 mins ago
GC
Data Engineer
GEI Consultants, Inc.
Guelph, ON
- $90,000 to $150,000 CAD / year
- Full-time
The Data Engineer is responsible for designing, building, and maintaining the data pipelines and integrations that power GEI’s AI solutions and digital initiatives. This role focuses on…
Added 23 mins ago
T
Senior AI Engineer (GCP/Vertex AI) Contract
TekRek
Canada
- Contract
The data platform runs on Databricks and Google Cloud. Several AI solutions are already live in production and have delivered measurable reductions in claims processing time.
Added 55 mins ago
CG
Martech/ Growth Engineer
Credit Genie
Toronto, ON
- Full-time
We’re looking for a MarTech / Growth Engineer to sit at the intersection of Marketing, Engineering, Data, Product, and Operations.
Added 55 mins ago
SI
Senior Cryptographic Protocol Engineer
SuperQubit Inc.
Markham, ON
- Full-time
Job Title: Senior Cryptographic Protocol Engineer
Added 55 mins ago
P
Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
…decks for others to make them. You will be given the tools, the data infrastructure, and the AI capability to move faster and see further than the market. What you bring is the judgment to…
Added 1 hour ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
We are seeking a hands-on Data Engineer to own both the underlying CRM data foundation and the Data360 platform. The role will design, build, govern, and support scalable data models,…
Added 1 hour ago
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Software Engineer
Spellbook
Canada
- Full-time
Added 1 hour ago
AC
Senior Programme Manager- Electrification
Accenture Construct
Toronto, ON
- Full-time
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 1 hour ago
O
DCS Control Systems Engineer
OxyChem
Thorold, ON
- Full-time
We are looking for an experienced and self-motivated individual to fill the DCS/Process Engineer position at our Chemical Manufacturing plant located in Thorold, Ontario.
Added 1 hour ago
A
IAM Engineer with Python Developer Experience // Montreal, QC(Hybrid)//FTE
AceStack
Montreal, QC
- Full-time
Role: IAM Engineer with Python Developer Experience
Added 1 hour ago
RI
Senior Full Stack Engineer - Java /
Rose International
Mississauga, ON
- Full-time
Job Title: Senior Full Stack Engineer - Java / AI
Added 1 hour ago
R
Full Stack Engineer
RADPAIR
Canada
- Full-time
RADPAIR builds AI-powered radiology reporting software. We’re looking for an engineer with deep frontend expertise and the ability to work across the stack, who wants to understand how…
Added 1 hour ago
S
Senior Software Engineer, Platform & Infrastructure
Spellbook
Canada
- Full-time
Spellbook is seeking a generalist Platform and Infrastructure Engineer to join our team. In this role, you'll work across our entire technical stack - from infrastructure (AWS, MongoDB,…
Added 1 hour ago
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Demand Generation Manager
Guusto
Canada
- Full-time
Run HubSpot: workflows, lead scoring, lists, and clean data.
Added 1 hour ago
R
Data Engineering Manager
Relay
Remote, Canada
- $207,000 to $253,000 CAD / year
- Full-time
- Remote
Relay's data engineering team has tripled in size, from 4 to 12, and is now splitting into two teams. Analytics Data Engineering works close to the business, building the models, pipelines…
Added 1 hour ago
SF
Application Security Engineer II
Spring Financial Inc.
Vancouver, BC
- Full-time
As an Application Security Engineer II, you are an experienced practitioner who works independently to secure Spring’s applications, services, and APIs. You take ownership of application…
Added 1 hour ago
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Sr. Principal Software Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
We are looking for an experienced software engineer to lead the development of our distributed edge compute platform. This role demands a deep understanding of hyperscalers like AWS, Azure,…
Added 1 hour ago
S
Internal Product Engineer, Developer Productivity AI
Stripe
Toronto, ON
- Full-time
High data fluency engineer - demonstrated ability to use large datasets to pick out user insights and inform product development.
Added 1 hour ago
YD
Senior Machine Learning Engineer (Consulting)
Yeji Data Lab
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…their most pressing challenges through Machine Learning and data engineering, creating sustainable value at scale. As a client-facing consultancy, our team must be adaptable, technically…
Added 1 hour ago
II
Software Engineer
Intouch Insight
Ottawa, ON
- Full-time
…of your time in these APIs: designing endpoints, modelling data, and building the queued jobs and integrations behind new features. If you haven't worked with Laravel before, that's fine;…
Added 1 hour ago
B&
Staff Transmission Engineer - Transmission & Distribution (Toronto)
Burns & McDonnell
Toronto, ON
- Full-time
The Staff Transmission Engineer will work on project teams to create world class designs for new projects, alterations and redevelopments on a variety of projects including underground and…

Amazon

Cloud Support Eng. II (DSE), Support Engineering

Toronto, ON, Canada
Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 1, 2026

Original job description

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

The DMS role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions). Mobile services and serverless architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.

Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:

* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.

* You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.

* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes, and coach/mentor new team members.
* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.

About the team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of software development with object oriented language experience
- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience Preferred Qualifications: - Knowledge of operating systems, hardware, storage, network, security, database administration and cloud infrastructure
- Experience in at least one of these technology areas: DevOps, serverless, software development and design, CI/CD, AI/ML, Storage, Networking or Databases
- Experience working with or having knowledge of cloud computing and existing cloud technologies
- Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
- Knowledge of security technology and concepts (Authentication, Authorization, Single sign-on, Cryptography, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 70,500.00 - 117,700.00 CAD annually
CAN, ON, Toronto - 70,500.00 - 117,700.00 CAD annually

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More about this job

Responsibilities

You will be responsible for resolving complex customer technical issues across various AWS services using advanced troubleshooting techniques. Additionally, you will drive process improvements, create technical documentation, and mentor new team members.

Requirements

Candidates must have at least 3 years of experience in network/OS support, virtualization, database administration, software development, and CI/CD. A bachelor's degree in computer science or equivalent experience is required.

Skills

Cloud computing
Network support
Operating system support
Virtualization
Orchestration
Database administration
Software development
CI/CD
Information security
Compliance
Troubleshooting
Technical support
Scripting
Serverless architecture
DevOps
API gateway

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

AWS
Cloud Support
Lambda
Cognito
Device Farm
Pinpoint
API Gateway
Step Functions
VMware
Xen
Ruby
C++
C#
Node.JS
Java
Python
PHP
Authentication
Authorization
Cryptography
Hypervisors
Networking
Storage
AI/ML
DevOps
Serverless
Technical Support
Cloud Infrastructure
Security
Database Administration

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