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Added 6 mins ago
Q
ASICS Design Verification Engineer (Multiple Levels) - Vancouver OR Markham
Qualcomm
Vancouver, BC · Markham, ON
- Full-time
…pre-silicon test planning for digital power IP's, its testbench development using the advanced verification methodology such as SystemVerilog-UVM, coverage development, assertion model…
Added 9 mins ago
SA
Aircraft Maintenance Engineer (AME)
SkyCare Air Ambulance & Charters
Thunder Bay, ON
- Full-time
As an Aircraft Maintenance Engineer (AME), you will help ensure the safety, reliability, and readiness of our fleet through hands-on maintenance, inspections, troubleshooting, and repairs…
Added 9 mins ago
TT
Digital Controls Technical Specialist
Trane Technologies
Montreal, QC
- Full-time
…driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable…
Added 9 mins ago
L
Software Engineer - Product Lifecycle Information Management
lululemon
Vancouver, BC
- Full-time
The opportunity is for a role in Design & Development space in the Global Product Technology team. The objective is to align strategic intent with in-store execution and compliance to the…
Added 12 mins ago
MV
Engineer-In-Training
Metro Vancouver
Burnaby, BC
- From $77,171.26 CAD / year
- Full-time
- On-site
Engineer-In-Training(Multiple Positions)Position Status: Full-Time RegularDepartment: Human Resources - EIT ProgramEmployee Group: ExemptLocation: 4515 Central BoulevardSalary Range/ Wage…
Added 40 mins ago
EG
Principal Mining Engineer
Equinox Gold Corp.
Vancouver, BC
- Full-time
…million ounces of annual gold production from a pipeline of development and expansion…
Added 40 mins ago
WG
RESEARCH SCIENTIST
Whisk Group
Calgary, AB
- Full-time
Whisk Labs is seeking a highly skilled Research + Extraction Engineer to join our dynamic team. We are looking for someone with a passion for innovation and a drive to push the boundaries…
Added 40 mins ago
FM
Construction Miner
Fortis Mining Engineering & Manufacturing
Saskatoon, SK
- Full-time
…wide range of projects including underground construction, development mining, conventional mining, and mine rehabilitation. The tasks are varied and are subject to the type of mine site…
Added 40 mins ago
FM
Pipefitter (Site Based)
Fortis Mining Engineering & Manufacturing
Saskatoon, SK
- Full-time
Innovation– if it doesn’t exist, we will engineer and manufacture it
Added 40 mins ago
FM
Welder (Site-Based)
Fortis Mining Engineering & Manufacturing
Saskatoon, SK
- Full-time
Innovation– if it doesn’t exist, we will engineer and manufacture it
Added 40 mins ago
CL
Data Engineer
Codd Labs
Toronto, ON
- Contract
Data Engineer (Contract, LLM Exposure a Plus)
Added 48 mins ago
ZI
electrical engineer
Ziyutec Inc.
Vancouver, BC
- $80,000 to $135,000 CAD / year
- Full-time
- On-site
Electrical Engineer ? Government & Institutional Projects *Location:* Vancouver /BC Area preferred *Employment:* Full-Time, Permanent *Salary:* CAD $80,000?$135,000 per year, depending on…
Added 52 mins ago
SD
Senior Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
- Full-time
…taking initiatives from early-stage discovery and business case development through implementation, adoption, and…
Added 53 mins ago
MT
Senior Infrastructure Engineer (Linux & Cloud Automation)
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Job Details: Senior Infrastructure Engineer (Linux & Cloud Automation)
Added 55 mins ago
W
Principal Mining Engineer
Worley
Markham, ON · Oakville, ON
- Full-time
We are currently recruiting for a Principal Mining Engineer. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Oakville or Markham, Ontario…
Added 1 hour ago
W
Intermediate Controls Engineer
Worley
Calgary, AB
- Full-time
We are seeking an Instrumentation & Controls Engineer to join our Consulting team in Edmonton or Calgary, Alberta, Canada, or Houston, Texas. This position is ideal for an engineer with 3-8…
Added 1 hour ago
RG
MAINTENANCE TECHNICIAN
Rank Group
Halifax, NS
- Full-time
Based in Halifax, Nova Scotia, Rank Group is a full-service real estate firm, providing services such as property development, construction, property management, property maintenance, space…
Added 1 hour ago
C
Manager Signals and Communication Operations
CPKC
Medicine Hat, AB
- Full-time
…accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career - you’re part of something bigger. Together, we move goods,…
Added 1 hour ago
C
Senior QA Automation – SDET
CGI
Toronto, ON
- Full-time
CGI is seeking an experienced Senior QA Automation Engineer to join our growing Quality Engineering team. This is a hands-on role for a quality engineering professional with strong…
Added 1 hour ago
C
Cybersecurity Architect
CGI
Mississauga, ON
- Full-time
Provide security architecture guidance throughout the Software Development Lifecycle (SDLC).
Added 1 hour ago
AS
Design Engineering Manager, Integrated Automation & Control Solution
Arrow Speed Controls
Richmond, BC
- Full-time
…date, we are a trusted partner across the heavy industries. We engineer and assemble speed control equipment for a wide range of electric motor applications. In addition to VFD's, we also…
Added 1 hour ago
AI
Production Supervisor
Aversan Inc.
Montreal, QC
- Full-time
Coaches, trains and actively participate in the development of the skills of the staff under supervision. Establish regular training and mentoring plans for the group.
Added 1 hour ago
Integration & Test Software Engineer
L3Harris Technologies
Montreal, QC
Job Title: Integration & Test Software Engineer
Added 1 hour ago
GI
Field Engineer
Green Infrastructure Partners
Markham, ON · Commerce Valley Dr W, Markham, ON
- Full-time
Experience with estimating, quantity tracking, and claim development.
Added 1 hour ago
C
Trainmaster
CPKC
Toronto, ON
- Full-time
…accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career - you’re part of something bigger. Together, we move goods,…

Amazon

Cloud Support Eng. II (DSE), Support Engineering

Toronto, ON, Canada
Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 1, 2026

Original job description

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

The DMS role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions). Mobile services and serverless architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.

Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:

* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.

* You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.

* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes, and coach/mentor new team members.
* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.

About the team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of software development with object oriented language experience
- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience Preferred Qualifications: - Knowledge of operating systems, hardware, storage, network, security, database administration and cloud infrastructure
- Experience in at least one of these technology areas: DevOps, serverless, software development and design, CI/CD, AI/ML, Storage, Networking or Databases
- Experience working with or having knowledge of cloud computing and existing cloud technologies
- Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
- Knowledge of security technology and concepts (Authentication, Authorization, Single sign-on, Cryptography, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 70,500.00 - 117,700.00 CAD annually
CAN, ON, Toronto - 70,500.00 - 117,700.00 CAD annually

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More about this job

Responsibilities

You will be responsible for resolving complex customer technical issues across various AWS services using advanced troubleshooting techniques. Additionally, you will drive process improvements, create technical documentation, and mentor new team members.

Requirements

Candidates must have at least 3 years of experience in network/OS support, virtualization, database administration, software development, and CI/CD. A bachelor's degree in computer science or equivalent experience is required.

Skills

Cloud computing
Network support
Operating system support
Virtualization
Orchestration
Database administration
Software development
CI/CD
Information security
Compliance
Troubleshooting
Technical support
Scripting
Serverless architecture
DevOps
API gateway

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

AWS
Cloud Support
Lambda
Cognito
Device Farm
Pinpoint
API Gateway
Step Functions
VMware
Xen
Ruby
C++
C#
Node.JS
Java
Python
PHP
Authentication
Authorization
Cryptography
Hypervisors
Networking
Storage
AI/ML
DevOps
Serverless
Technical Support
Cloud Infrastructure
Security
Database Administration

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