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Added 4 mins ago
R
Business Development / Sales Specialist
Reactively
ON · Essex, ON
- Full-time
…years of experience and proven results. We don't guess - we engineer…
Added 4 mins ago
BC
Director, Data Centres and New Large Loads - Power Market
BBA Consultants
Montreal, QC
- Full-time
Registered as a Professional Engineer in Canada
Added 4 mins ago
R&
Staff Engineer / AI Builder
Robots & Pencils
Canada
- Full-time
…delivery of AI/ML systems. This role is ideal for an experienced engineer who thrives on architectural decisions, can confidently own systems end-to-end, and contributes to technical…
Added 6 mins ago
BC
Director, Data Centres and New Large Loads - Power Market
BBA Consultants
Toronto, ON
- Full-time
Registered as a Professional Engineer in Canada
Added 6 mins ago
BI
QA Engineer (Functional Tester)
BURGEON IT SERVICES
Mississauga, ON
- Contract
Added 6 mins ago
BC
Director, Data Centres and New Large Loads - Power Market
BBA Consultants
Quebec, QC
- Full-time
Registered as a Professional Engineer in Canada
Added 6 mins ago
BC
Director, Data Centres and New Large Loads - Power Market
BBA Consultants
Vancouver, BC
- Full-time
Registered as a Professional Engineer in Canada
Added 6 mins ago
P
Solution Architect / Lead EBO Engineer – BAS (SABAS003)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 6 mins ago
JW
Software Engineer II, Platform
Jobs Web3
Toronto, ON
- Full-time
As a SE II Engineer, Platform you will play a critical role helping to advance Ripple's production infrastructure and release pipelines. Infrastructure Engineers at Ripple are a hybrid of…
Added 6 mins ago
JW
Software Engineer, Web3 Backend
Jobs Web3
Toronto, ON
- Full-time
As a Software Engineer, you’ll build and own backend services, infrastructure, and data systems that support Robinhood’s next-generation crypto, web3, and wallet offerings. You’ll develop…
Added 6 mins ago
BC
Director, Data Centres and New Large Loads - Power Market
BBA Consultants
Calgary, AB
- Full-time
Registered as a Professional Engineer in Canada
Added 8 mins ago
SL
Site Reliability Engineer / Release Management & Automation Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
We are looking for a highly motivated, experienced and self-driven technical resource to serve as a Site Reliability Engineer / Release Management & Automation Specialist. This role…
Added 8 mins ago
PG
Forward-Deployed Software Engineer (AI Integration & Modernization)
Perseus Group
Toronto, ON
- Full-time
We are hiring a Forward-Deployed AI Engineer to own the design and delivery of production AI capabilities across a broad portfolio of Andromeda software businesses.
Added 8 mins ago
A
New Graduate, Environment
AtkinsRéalis
Calgary, AB · Edmonton, AB · Fort St. John, BC · Vancouver, BC · Toronto, ON · Saskatoon, SK · Whitehorse, YT
- Full-time
…committed to leading our clients across our various end markets to engineer a better future for our planet and its…
Added 8 mins ago
R
Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
Added 23 mins ago
M
HR AI Process Engineer
McKesson
Mississauga, ON
- Full-time
…processes to scalable, AI-enabled workflows. The HR AI Process Engineer identifies, designs, deploys, and continuously improves HR processes using automation and agent-based tools to drive…
Added 23 mins ago
B
DevOps Engineer - New Grad (January 2027)
BDO
Toronto, ON
- Full-time
Added 35 mins ago
E
Principal Application DevOps Engineer, AI & Automation
Entrust
Canada
- Full-time
…on-premises cloud infrastructure. The Principal Application DevOps Engineer, AI & Automation will bring an application-first engineering perspective to Cloud Services and serve as a key…
Added 35 mins ago
OA
OpenClaw Python Engineer
Outlier AI
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 35 mins ago
E
Principal AI Platform Engineer
Epiq
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…thousands to millions of records. As a Principal AI Platform Engineer, you will design and build the platform our AI agents and accelerators run on, including orchestration, retrieval,…
Added 36 mins ago
D
Senior DevOps Engineer - Healix
Deloitte
Toronto, ON
- Full-time
We are hiring a Senior DevOps Engineer to own and evolve our cloud platform on AWS, grounded in infrastructure as code, secure multi-account patterns, and reliable delivery. You will shape…
Added 36 mins ago
T
AI Agent Engineer | Trace
Trace
Montreal, QC
- Full-time
You’ll work directly with Noam, our founding engineer, and Lucas, our CTO. You’ll help shape both the agents our customers use and the internal agents that help us build and run Trace.
Added 38 mins ago
DT
Mainframe CICS / MQ Engineer
DXC Technology
Toronto, ON
- Full-time
We are seeking an experienced Mainframe CICS / MQ Engineer to support and maintain enterprise CICS and MQ environments on z/OS. This role focuses primarily on CICS system programming, with…
Added 38 mins ago
Software Engineer
Scotiabank
Toronto, ON
We are seeking a highly skilled Software Engineer to design, develop, and support enterprise applications and data platforms. The role requires strong hands-on expertise in software…
Added 38 mins ago
Back-End Delivery Manager
Government of Alberta
AB

Amazon

Cloud Support Eng. II (DSE), Support Engineering

Toronto, ON, Canada
Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 1, 2026

Original job description

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

The DMS role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions). Mobile services and serverless architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.

Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:

* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.

* You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.

* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes, and coach/mentor new team members.
* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.

About the team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of software development with object oriented language experience
- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience Preferred Qualifications: - Knowledge of operating systems, hardware, storage, network, security, database administration and cloud infrastructure
- Experience in at least one of these technology areas: DevOps, serverless, software development and design, CI/CD, AI/ML, Storage, Networking or Databases
- Experience working with or having knowledge of cloud computing and existing cloud technologies
- Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
- Knowledge of security technology and concepts (Authentication, Authorization, Single sign-on, Cryptography, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 70,500.00 - 117,700.00 CAD annually
CAN, ON, Toronto - 70,500.00 - 117,700.00 CAD annually

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More about this job

Responsibilities

You will be responsible for resolving complex customer technical issues across various AWS services using advanced troubleshooting techniques. Additionally, you will drive process improvements, create technical documentation, and mentor new team members.

Requirements

Candidates must have at least 3 years of experience in network/OS support, virtualization, database administration, software development, and CI/CD. A bachelor's degree in computer science or equivalent experience is required.

Skills

Cloud computing
Network support
Operating system support
Virtualization
Orchestration
Database administration
Software development
CI/CD
Information security
Compliance
Troubleshooting
Technical support
Scripting
Serverless architecture
DevOps
API gateway

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

AWS
Cloud Support
Lambda
Cognito
Device Farm
Pinpoint
API Gateway
Step Functions
VMware
Xen
Ruby
C++
C#
Node.JS
Java
Python
PHP
Authentication
Authorization
Cryptography
Hypervisors
Networking
Storage
AI/ML
DevOps
Serverless
Technical Support
Cloud Infrastructure
Security
Database Administration

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