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Added 14 mins ago
A
Operations Coordinator
AirRevive
Hamilton, ON
- Full-time
Whether it’s making a room cooler or getting a system to run more efficiently, every job we take on makes a difference. Our technicians combine hands-on expertise with modern tools and data…
Added 14 mins ago
D-
Chef d'Équipe DevOps
DELAN - IT Talent Solutions
Ottawa, ON
- Full-time
Continuously improve solutions, code quality, and system reliability
Added 14 mins ago
FG
Office Administrator (12-Month Contract)
Flynn Group of Companies
Mississauga, ON
- $48,000 to $58,000 CAD / year
- Contract
General Administration as required, includes data entry, filing, letters, etc
Added 14 mins ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Systems Administration & Infrastructure Engineering
Added 14 mins ago
VT
IT Systems Manager
VANJOBS Technical Recruiters
Vancouver, BC
- Full-time
Strong System Administration and Information Technology skills to manage servers, operating systems, and enterprise applications. Not the job, but you have done it and will manage those who…
Added 14 mins ago
PI
Junior Desktop Technician- Co-op
Planitar Inc.
Waterloo, ON
- $18 to $23 CAD / hour
- Full-time
…plans and reliable spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in real estate, insurance, construction and property…
Added 16 mins ago
General Duty Nurse (N2) - Emergency - Indigenous Position
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 31 mins ago
WT
Marketing Automation Developer (18-month contract)
Wealthsimple Technologies
Remote, Canada
- $116,000 to $145,000 CAD / year
- Full-time
- Remote
…million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is…
Added 43 mins ago
CO
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
- Full-time
…City departments in post-implementation operations of this system and related integrations/interfaces to enhance the use of these systems, thus leveraging functionality to gain efficiencies…
Added 43 mins ago
O
Sr. Engineer System administrator
OnX
Toronto, ON
- Full-time
Perform operating system installation, configuration, patching, upgrades, and lifecycle management.
Added 46 mins ago
ASI-Project Management - Sr. Business Analyst
Accerta
Toronto, ON
…informed strategic decisions, reducing stress on the healthcare system through streamlined…
Added 46 mins ago
U
Cost Accountant, FIN
UNDP
Montreal, QC
- Full-time
Analyzes business processes, data availability and system requirements required to operationalize cost recovery processes, achieving results such as:
Added 46 mins ago
UG
Procurement Senior Manager
URUS Group
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Serve as a procurement leader on business and system transformation initiatives, helping implement new tools, processes, and capabilities.
Added 1 hour ago
NS
2627-202 - Administrative Assistant (OA11) - Pictou Campus
Nova Scotia Community College - NSCC
Stellarton, NS
- Full-time
Maintain current and historical student files and record data into PeopleSoft (the College's Enterprise Resource Planning (ERP) system).
Added 1 hour ago
O
Insurance Coordinator (One-Year Contract)
Ovivo
Montreal, QC
- Contract
Provide selected paralegal and corporate administration support.
Added 1 hour ago
FE
Intern System Administrator
Future Electronics
Kirkland, QC
- Internship
Help with basic administration tasks in Azure and Microsoft 365 (e.g., Entra ID/Azure AD, Microsoft 365 apps and services) following documented procedures.
Added 1 hour ago
NS
2627-188 - Digital Technology Analyst (CS12) - IT Campus
Nova Scotia Community College - NSCC
Halifax, NS
- Temporary
You will record daily work activities using a departmental ticket management system, ensure accurate opening and closing of tickets, providing appropriate information that supports overall…
Added 1 hour ago
Senior Manager, Credit Risk Model Validation
BMO
Toronto, ON · FCP
Leads the development and maintenance of the governance system and framework.
Added 1 hour ago
Registered Practical Nurse
WELL Health Technologies Corp
Toronto, ON
· Updating records in our EMR system (OSCAR Pro)
Added 1 hour ago
Nurse 2 - Family Medicine
Winnipeg Regional Health Authority
Winnipeg, MB
…unpredictable health needs, including independent nursing services, administration of prescribed medical treatments, a leadership role within the health care team, and facilitating…
Added 1 hour ago
Technical Architect II
Bell
Montreal, QC
…infrastructure solutions. The ideal candidate possesses strong Linux administration expertise, extensive datacenter operations experience, and a passion for automation and continuous…
Added 1 hour ago
I
Technical Support Analyst
ICES
Toronto, ON
- Contract
…maintaining, and updating software packages, and overseeing the administration of security policies to ensure all devices comply with ICES standards. This is achieved by utilizing technical…
Added 1 hour ago
I
Senior System Administrator
ICES
Toronto, ON
- Contract
ICES is seeking a Senior System Administrator to join our Technology department. The Senior System Administrator is responsible for building, maintaining, and supporting Information…
Added 1 hour ago
OP
Electrical, Plant Engineer/Officer
Ontario Power Generation
Timmins, ON
- Full-time
…Proposals, proposal evaluation, award, contract negotiations & administration & co-ordination, construction monitoring, resolution of contract…
Added 1 hour ago
CO
Senior Enterprise Technology Procurement & Contract Specialist
City of Toronto
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…contact lists in a timely manner deposited into the Contract Administration/Management…

Amazon

Cloud Support Eng. II (DSE), Support Engineering

Toronto, ON, Canada
Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 1, 2026

Original job description

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

The DMS role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions). Mobile services and serverless architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.

Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:

* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.

* You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.

* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes, and coach/mentor new team members.
* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.

About the team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of software development with object oriented language experience
- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience Preferred Qualifications: - Knowledge of operating systems, hardware, storage, network, security, database administration and cloud infrastructure
- Experience in at least one of these technology areas: DevOps, serverless, software development and design, CI/CD, AI/ML, Storage, Networking or Databases
- Experience working with or having knowledge of cloud computing and existing cloud technologies
- Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
- Knowledge of security technology and concepts (Authentication, Authorization, Single sign-on, Cryptography, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 70,500.00 - 117,700.00 CAD annually
CAN, ON, Toronto - 70,500.00 - 117,700.00 CAD annually

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More about this job

Responsibilities

You will be responsible for resolving complex customer technical issues across various AWS services using advanced troubleshooting techniques. Additionally, you will drive process improvements, create technical documentation, and mentor new team members.

Requirements

Candidates must have at least 3 years of experience in network/OS support, virtualization, database administration, software development, and CI/CD. A bachelor's degree in computer science or equivalent experience is required.

Skills

Cloud computing
Network support
Operating system support
Virtualization
Orchestration
Database administration
Software development
CI/CD
Information security
Compliance
Troubleshooting
Technical support
Scripting
Serverless architecture
DevOps
API gateway

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

AWS
Cloud Support
Lambda
Cognito
Device Farm
Pinpoint
API Gateway
Step Functions
VMware
Xen
Ruby
C++
C#
Node.JS
Java
Python
PHP
Authentication
Authorization
Cryptography
Hypervisors
Networking
Storage
AI/ML
DevOps
Serverless
Technical Support
Cloud Infrastructure
Security
Database Administration

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