Jobs in Canada

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Added 18 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Become a trusted advisor by understanding customer needs and providing value-driven solutions.
Added 34 mins ago
W
Client Solutions Advisor
Woola
Coquitlam, BC
- Full-time
Woola is hiring a Client Solutions Advisor to strengthen existing customer relationships, improve quotation approvals and help our clients access solutions across all four of our divisions.
Added 34 mins ago
E
Senior Compression Technical Advisor
Enbridge
Prince George, BC · Fort St. John, BC · Kamloops, BC
- Full-time
…encouraging innovation and ongoing progress. As a Technical Advisor Compression, you will support the performance, reliability, and safe operation of compression and power generation assets…
Added 35 mins ago
B
Personal Insurance Advisor
BrokerLink
ON
- Full-time
- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
Added 49 mins ago
PC
Junior GIS/AutoCAD Technician
Pinchin Canada
ON · Greater St-Catharines-Niagara Metropolitan Area
- Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 49 mins ago
T&
Director (Lead) - Corporate Occupier
Turner & Townsend
Toronto, ON
- Full-time
Building and maintaining trusted client relationships, acting as a strategic advisor and consistently delivering exceptional client service and project outcomes.
Added 50 mins ago
Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business…
Added 50 mins ago
R
Client Advisor
RBC
Selkirk, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 50 mins ago
R
Client Advisor
RBC
Guysborough, NS
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 1 hour ago
I
Technology Procurement Leader
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is a full-time, hybrid position, working in our Toronto office three days per week
Added 1 hour ago
Director, Capital Delivery (Healthcare)
Infrastructure Ontario
Toronto, ON
Lead the procurement of major professional services and advisor teams, including commercial, technical, financial, and legal consultants.
Added 1 hour ago
T&
Director (Lead) - Corporate Occupier
Turner & Townsend
Toronto, ON
- Full-time
Building and maintaining trusted client relationships, acting as a strategic advisor and consistently delivering exceptional client service and project outcomes.
Added 1 hour ago
C
Associate Account Executive P&C - Group Insurance
Co-operators
Mississauga, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
TC
Key Account Manager
Toromont Cat
Sudbury, ON
- Full-time
Relationship-driven role: Be a trusted advisor to customers across your territory.
Added 2 hours ago
R
Associate
RBC
Ottawa, ON
- Full-time
…practice administration and maintaining client accounts, ensuring account administration and documentation remains up-to-date and compliant and working with the Investment Advisors in…
Added 2 hours ago
C&
Senior Development Manager, Project & Development Services
Cushman & Wakefield
Toronto, ON
- Full-time
Acts as the trusted business advisor and strategic partner by the clients both internally and externally.
Added 2 hours ago
Mid-Market Customer Success Manager
Brex
Vancouver, BC
We currently require three days per week in office - Monday, Wednesday and Thursday
Added 3 hours ago
B
Personal Insurance Advisor AMC (Book of Business)
BrokerLink
Halifax, NS
- Full-time
- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
Added 3 hours ago
M
Co-op Accountant, Assurance and Accounting (Sept 2027)
MNP
Walkerton, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 3 hours ago
C
Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
Drive sales execution. You will work directly with your team in the field, supporting account planning, customer engagement, and strategic opportunities from initial prospecting through…
Added 3 hours ago
RJ
Administrative Assistant
Raymond James
Coquitlam, BC
- Full-time
Perform administrative tasks as needed, including drafting documents, assisting with account openings, and supporting ongoing projects.
Added 4 hours ago
AA
Oracle Cloud EPM) Planning Senior Principal Consultant
Apps Associates
Toronto, ON
- Full-time
…across North America. In this role, you will serve as a trusted advisor and Solution Lead, helping clients transform their planning, budgeting, forecasting, and reporting processes through…
Added 4 hours ago
CW
Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
- Full-time
This is an existing full-time vacancy requiring a minimum of three days per week on-site at our Mississauga office · During the onboarding period, you will be expected to work in the office five days per week for approximately three months
Added 4 hours ago
CW
Workplace Consultant
CTI Working Environments Inc.
Mississauga, ON
- Full-time
…pipeline, develop new business, and work toward sales, margin, and account growth…
Added 4 hours ago
RD
Client Experience Associate
RBC Dominion Securities
Cranbrook, BC
- Full-time
…activities, manage key administrative tasks, and coordinate with our Advisor team to ensure every client interaction reinforces their confidence in our firm. Your attention to detail and…

Amazon

Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Bachelor's degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Preferred Qualifications: - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Understanding of retail math and formulas for the purpose of making business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 60,100.00 - 100,500.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

The Customer Success Manager drives business growth for Amazon Canada sellers by delivering strategic insights, operational support, and customized business plans. They act as a consultant to identify growth opportunities, resolve issues, and educate sellers on Amazon tools and programs.

Requirements

Candidates must have a bachelor's degree and at least 4 years of professional experience in account management, consulting, or retail. Strong analytical skills, project management capabilities, and a proven track record of building stakeholder relationships are required.

Skills

Account management
Data analysis
Strategic planning
Business growth
Client management
Retail math
Project management
Consulting
Sales
E-commerce
Relationship building
Operational support
Reporting
Forecasting
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Amazon Canada
Strategic Account Services
Business Growth
Data Analysis
Retail
E-commerce
Consulting
Oracle Business Intelligence
Salesforce
Microsoft Office
Microsoft OneNote
Microsoft SharePoint
B2B
Retail Math
Operational Standards
Project Management
Stakeholder Management
Strategic Planning
Forecasting
Reporting
Business Strategy
Customer Experience
SLA

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Work requirements

Jobs in Canada