Jobs in Canada

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Added 1 min ago
JR
Assistant Store Manager - Off Price
JRoss Retail Recruiters
AB · Edmonton, AB
- Full-time
Lead by example to ensure the highest standards of customer and donor experience, professionalism, and service excellence are consistently delivered.
Added 1 min ago
T
Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
- 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
Added 2 mins ago
VC
Supply Chain Planner II
V-Soft Consulting Group, Inc.
Mississauga, ON
- Full-time
V-Soft Consulting is currently hiring for a Supply Chain Planner II for our premier client in Mississauga
Added 2 mins ago
LH
Job Title Coordinator
Lookout Housing + Health Society
Vancouver, BC
- Full-time
…external stakeholders and contributing to a safe, efficient, and client-centered service…
Added 2 mins ago
JD
Highrise Project Manager
JBPA Developments Inc.
Ottawa, ON
- Full-time
JBPA Developments Inc. is a construction development company formed by John Bassi, following more than 30 years of experience as owner/operator of Bassi Construction. Building on this…
Added 2 mins ago
JD
Highrise Site Superintendent
JBPA Developments Inc.
Ottawa, ON
- Full-time
…together trusted experts with extensive construction management experience to deliver well-planned, quality-built properties. JBPA operates with a hands-on, ownership-driven approach,…
Added 2 mins ago
RD
Senior Manager, Pharmacy Operations
Royal Drugs
Hamilton, ON
- $100,000 to $150,000 CAD / year
- Full-time
…specifically all aspects of sterile and non-sterile dispensing for client groups (e.g. OHAH). Work closely with the Designated Pharmacy Manager to ensure accurate, complete and timely…
Added 2 mins ago
ME
Construction Manager
Morson Edge (Canada)
Hamilton, ON
- $90,000 to $140,000 CAD / year
- Full-time
Communicate impacts and design deviations to Project Lead.
Added 2 mins ago
H
Primary Health Care Manager Northeast 2
HealthCareersInSask.ca
La Ronge, SK
- Full-time
…to enable an innovative and positive working climate and a client‐centric culture. The Manager must work cross functionally within the portfolio and across the organization to support…
Added 2 mins ago
CR
HSE Specialist
Cameleon RH
Paisley, ON
- Full-time
Experience working in regulated environments or supporting client-driven safety programs.
Added 2 mins ago
VC
Program Support Assistant
Vancouver Coastal Health
Vancouver, BC
- $27.26 to $29.16 CAD / hour
- Full-time
Within the context of a client and family centred care model and in accordance with established vision and values of the organization, the Program Support Assistant performs a variety of…
Added 17 mins ago
S
Learning Facilitator Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
Three (3) years’ experience in a health care environment, including extensive experience with related computer technology, clinical informatics, clinical workflow and clinical change…
Added 17 mins ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
…accountability to automate and enhance clinical practices, patient/client information and clinical documentation access via the Electronic Health Record…
Added 17 mins ago
VC
Program Support Assistant
Vancouver Coastal Health
Vancouver, BC
- Full-time
Within the context of a client and family centred care model and in accordance with established vision and values of the organization, the Program Support Assistant performs a variety of…
Added 17 mins ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
…accountability to automate and enhance clinical practices, patient/client information and clinical documentation access via the Electronic Health Record…
Added 17 mins ago
ML
HR Advisor
Maple Leaf Foods Inc.
Hamilton, ON · Hannon, Ontario
- $59,000 to $87,000 CAD / year
- Full-time
The incumbent is responsible for supporting the delivery of our people strategy within an assigned client group and acts as an employee champion and change agent. This individual will be…
Added 17 mins ago
SC
Analyste Senior, livraison de services aux clients bilingue (70309755)
Sodexo Canada Ltd
Montreal, QC
- Full-time
Mode de travail : À temps plein, en présentiel (5 jours par semaine)
Added 17 mins ago
T&
Director (Lead) - Corporate Occupier
Turner & Townsend
Toronto, ON
- Full-time
You are an experienced Director who has experience in the Project Management Corporate Occupier sector looking for the next step or are currently undertaking a similar role in a similar…
Added 17 mins ago
HH
Physiotherapy Assistant - TIC Workfit
Halton Healthcare
Oakville, ON
- Contract
Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction…
Added 17 mins ago
SC
Conseiller en Préarrangements Funéraires | Sales Professional - Inside sales
Service Corporation International
Rosemère, QC
- Full-time
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary…
Added 17 mins ago
Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs…
Added 17 mins ago
R
Senior Manager, Software Development
RBC
Toronto, ON
- Full-time
Must have’s:
Added 31 mins ago
VC
Registered Nurse (RN) - Outpatients Daycare
Vancouver Coastal Health
Vancouver, BC
- Full-time
Practices within the context of a client and family centred care model and in accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice for…
Added 31 mins ago
EC
Clinical Director
EHN Canada
Halifax, NS
- $105,000 to $120,000 CAD / year
- Full-time
…on quality improvement and patient outcomes. The role will lead critical projects focusing on client care and…
Added 31 mins ago
AA
Program Director - Transformation Initiatives, Client Segmentation
Alfa AI
Toronto, ON
- $90 to $102 CAD / hour
- Contract
Must Have Skills · Soft Skills (Must Have)

Amazon

Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Bachelor's degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Preferred Qualifications: - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Understanding of retail math and formulas for the purpose of making business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 60,100.00 - 100,500.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

The Customer Success Manager drives business growth for Amazon Canada sellers by delivering strategic insights, operational support, and customized business plans. They act as a consultant to identify growth opportunities, resolve issues, and educate sellers on Amazon tools and programs.

Requirements

Candidates must have a bachelor's degree and at least 4 years of professional experience in account management, consulting, or retail. Strong analytical skills, project management capabilities, and a proven track record of building stakeholder relationships are required.

Skills

Account management
Data analysis
Strategic planning
Business growth
Client management
Retail math
Project management
Consulting
Sales
E-commerce
Relationship building
Operational support
Reporting
Forecasting
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Amazon Canada
Strategic Account Services
Business Growth
Data Analysis
Retail
E-commerce
Consulting
Oracle Business Intelligence
Salesforce
Microsoft Office
Microsoft OneNote
Microsoft SharePoint
B2B
Retail Math
Operational Standards
Project Management
Stakeholder Management
Strategic Planning
Forecasting
Reporting
Business Strategy
Customer Experience
SLA

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Work requirements

Jobs in Canada