Jobs in Canada

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Added 1 min ago
LH
Job Title Outreach Worker
Lookout Housing + Health Society
Campbell River, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
Added 1 min ago
LH
Job Title Outreach Worker
Lookout Housing + Health Society
Campbell River, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
Added 1 min ago
V
Tax Principal
Vaco
Oakville, ON
- $180,000 to $220,000 CAD / year
- Full-time
Our client is a well-established and growing public accounting firm specializing in complex assurance, tax and advisory services for privately held businesses and high-net-worth clients.…
Added 1 min ago
JR
Assistant Store Manager - Off Price
JRoss Retail Recruiters
AB · Edmonton, AB
- Full-time
…for you! As a mission-integrated, non-profit enterprise, our client’s purpose is to build loyalty with their employees, customers, and the communities they serve. Each store has its own…
Added 1 min ago
BH
MSW or Mental Health Counsellor – Master’s – Mental Health & Addictions #594-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager, MHC-Masters/MSW will implement services meeting the needs of individuals with mental health and addiction illnesses utilizing Recovery Principles. The candidate…
Added 1 min ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Vancouver, BC
- Full-time
Must have current Occupational First Aid Level 1 Certificate
Added 1 min ago
T
Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best-in-class customer service to both…
Added 1 min ago
R
Retail Support Associate - Bloor Street, Toronto
RIMOWA
Toronto, ON
- Full-time
Reports to Store Manager ensuring work duties are accurately performed
Added 1 min ago
LH
Job Title Coordinator
Lookout Housing + Health Society
Vancouver, BC
- Full-time
…shelter, and outreach programs. Under the direction of the Program Manager, this position provides operational oversight to ensure clientele receive pertinent services while supporting the…
Added 1 min ago
BI
Project Manager
BUILD®️Recruitment Inc.
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Must be based in, or able to work within, the Ottawa market
Added 1 min ago
JD
Highrise Project Manager
JBPA Developments Inc.
Ottawa, ON
- Full-time
The Highrise Project Manager is a full-time role in Ottawa, ON, based in our office and on site. You own the project from preconstruction through final handover: client, budget, schedule,…
Added 1 min ago
LH
Job Title Client Records Support
Lookout Housing + Health Society
Vancouver, BC
- Full-time
Must have current Occupational First Aid Level 1 Certificate
Added 1 min ago
RD
Senior Manager, Pharmacy Operations
Royal Drugs
Hamilton, ON
- $100,000 to $150,000 CAD / year
- Full-time
The Senior Manager, Pharmacy Operations, contributes to the overall success of the pharmacy operations by providing leadership and support to the pharmacy team, specifically all aspects of…
Added 1 min ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Duncan, BC
- Full-time
Must have current Occupational First Aid Level 1 Certificate
Added 1 min ago
ME
Construction Manager
Morson Edge (Canada)
Hamilton, ON
- $90,000 to $140,000 CAD / year
- Full-time
Reporting to the Site Project Manager, the Construction Manager is responsible for leading and directing day-to-day construction activities to ensure work is completed safely, efficiently,…
Added 1 min ago
H
Primary Health Care Manager Northeast 2
HealthCareersInSask.ca
La Ronge, SK
- Full-time
Job Description: The Manager, Primary Health Care, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 1 min ago
E
Project Coordinator – Infrastructure
EXP
Fredericton, NB
- Full-time
Receive and track project correspondence, including RFIs, submittals, shop drawings and client requests.
Added 1 min ago
OR
Senior Financial Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
…oversight and reporting associated with a business unit, retail client programs, as well as our project initiatives. This position is fluid and will provide the right individual with the…
Added 1 min ago
JT
Administrative Assistant
Jean Tweed Centre
Toronto, ON · Etobicoke, Ontario
- $30,459 to $35,633 CAD / year
- Contract
As per department protocol, create client profiles/programs in Case Works data systems.
Added 1 min ago
Consultant, ICT Systems Engineering, Level 3, Epic
Bell
Winnipeg, MB
…developing, installation, configuration, auditing, and maintenance of client hardware, software and any related infrastructure. This includes the creation of all plans for ensuring…
Added 16 mins ago
S
Clinical Informatics Analyst, Nurse
Sanya’k̓ula
Vancouver, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 16 mins ago
S
Learning Facilitator Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
…recommendations for alternative approaches, following up with the Manager on incident reports, and recommending changes to selected policies, procedures or protocols; drafts new and/or…
Added 16 mins ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 16 mins ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 16 mins ago
SC
ERP Project Communication & Change Manager (70309725)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
Grow your career with a company that shares your passion! Our Sodexo team has an exciting new client opportunity to join Sodexo as our next ERP Project Communications & Change Manager…

Amazon

Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Bachelor's degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Preferred Qualifications: - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Understanding of retail math and formulas for the purpose of making business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 60,100.00 - 100,500.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

The Customer Success Manager drives business growth for Amazon Canada sellers by delivering strategic insights, operational support, and customized business plans. They act as a consultant to identify growth opportunities, resolve issues, and educate sellers on Amazon tools and programs.

Requirements

Candidates must have a bachelor's degree and at least 4 years of professional experience in account management, consulting, or retail. Strong analytical skills, project management capabilities, and a proven track record of building stakeholder relationships are required.

Skills

Account management
Data analysis
Strategic planning
Business growth
Client management
Retail math
Project management
Consulting
Sales
E-commerce
Relationship building
Operational support
Reporting
Forecasting
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Amazon Canada
Strategic Account Services
Business Growth
Data Analysis
Retail
E-commerce
Consulting
Oracle Business Intelligence
Salesforce
Microsoft Office
Microsoft OneNote
Microsoft SharePoint
B2B
Retail Math
Operational Standards
Project Management
Stakeholder Management
Strategic Planning
Forecasting
Reporting
Business Strategy
Customer Experience
SLA

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Work requirements

Jobs in Canada