Jobs in Canada

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Added 8 mins ago
FS
Business Developer
Fresh Start Foods Canada Ltd.
Milton, ON · Fresh Start East Milton Administration-Ontario-FSE
- Full-time
Mobility: Must hold a valid Class G Driver’s License and have a reliable vehicle for travel within the territory
Added 22 mins ago
AC
Indigenous Engagement Specialist
Aubin Consulting
Calgary, AB
- Full-time
Must hold Canadian Citizenship, Permanent Residence, or Refugee Status
Added 22 mins ago
E
Head of Enterprise Project & Change Management
Equifax
Toronto, ON · CAN - Ontario - Toronto
- Full-time
Change Strategy: Drive end-to-end change management strategies for Canada across corporate, client, supplier, and employee programs. Define clear success metrics (e.g., speed and…
Added 22 mins ago
VC
AI Business Unit Leader - Build our new B2B SaaS Business
Valsoft Corporation
Montreal, QC
- Full-time
Product and market vision: You’ll lead strategy, execution, and team alignment
Added 22 mins ago
Senior Tax Manager - Global Compliance and Reporting - Toronto
EY
Toronto, ON
To qualify for the role, you must have
Added 22 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - National
EY
Montreal, QC · Halifax, NS · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
To Qualify for the Role, You Must Have
Added 37 mins ago
RB
Senior Manager, Software Development
Royal Bank of Canada
Toronto, ON
- Full-time
Must have’s:
Added 37 mins ago
Vice President, Global Model Risk Management
Scotiabank
Toronto, ON
Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Added 37 mins ago
PC
Transaction Services Manager  - Financial Services (Bilingual FR/EN)
Pwc Canada
Toronto, ON · Montreal, QC · Vancouver, BC
- Full-time
…solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited…
Added 51 mins ago
BC
Team Lead, Finance Effectiveness & Transformation
BDO Canada
Toronto, ON
- Full-time
As a Team Lead within BDO's Finance Effectiveness & Transformation practice, you will lead defined workstreams across complex Finance advisory engagements while helping build and scale a…
Added 51 mins ago
OI
Account Director
Octopus Ink TO
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced and dynamic Account Director to lead our client accounts and work alongside our creative and strategy teams to deliver innovative solutions. As the primary…
Added 51 mins ago
S
Senior Branded Content Strategist
SJC
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Editorial production: Lead assigned branded content from brief through launch, including research, writing, editing, creative direction, client revisions and quality control across…
Added 52 mins ago
T
Senior Manager, Commercial Services - National Real Estate Group
TD
Halifax, NS
- Full-time
…to drive profitable business growth, in line with business…
Added 1 hour ago
E
Head of Enterprise Project & Change Management
Equifax
Toronto, ON
- Full-time
Change Strategy : Drive end-to-end change management strategies for Canada across corporate, client, supplier, and employee programs. Define clear success metrics (e.g., speed and…
Added 1 hour ago
Tax Manager - Global Compliance and Reporting - Halifax
EY
Halifax, NS
…tax compliance and provision work for clients. You'll also lead and team with talented and innovative professionals dedicated to client…
Added 1 hour ago
T
Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best-in-class customer service to both…
Added 1 hour ago
H
Primary Health Care Manager Northeast 2
HealthCareersInSask.ca
La Ronge, SK
- Full-time
…to the goals and objectives of the SHA. The Manager supports strategy through the development and execution of operational and business plans, including cascading, monitoring, reporting,…
Added 1 hour ago
S
Learning Facilitator Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 1 hour ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
…accountability to automate and enhance clinical practices, patient/client information and clinical documentation access via the Electronic Health Record…
Added 1 hour ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
…accountability to automate and enhance clinical practices, patient/client information and clinical documentation access via the Electronic Health Record…
Added 1 hour ago
ML
HR Advisor
Maple Leaf Foods Inc.
Hamilton, ON · Hannon, Ontario
- $59,000 to $87,000 CAD / year
- Full-time
The incumbent is responsible for supporting the delivery of our people strategy within an assigned client group and acts as an employee champion and change agent. This individual will be…
Added 1 hour ago
T&
Director (Lead) - Corporate Occupier
Turner & Townsend
Toronto, ON
- Full-time
Building and maintaining trusted client relationships, acting as a strategic advisor and consistently delivering exceptional client service and project outcomes.
Added 1 hour ago
Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
- Lead business strategy development and design long term account plans.
Added 1 hour ago
R
Senior Manager, Software Development
RBC
Toronto, ON
- Full-time
Must have’s:
Added 1 hour ago
CI
Project Lead
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
7. Drive stakeholder engagement and client support: liaise with jurisdictions, data providers, clinicians, academics, vendors and other stakeholders; lead consultations, working groups and…

Amazon

Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

Apply on amazon.jobs About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Bachelor's degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Preferred Qualifications: - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Understanding of retail math and formulas for the purpose of making business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 60,100.00 - 100,500.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

The Customer Success Manager drives business growth for Amazon Canada sellers by delivering strategic insights, operational support, and customized business plans. They act as a consultant to identify growth opportunities, resolve issues, and educate sellers on Amazon tools and programs.

Requirements

Candidates must have a bachelor's degree and at least 4 years of professional experience in account management, consulting, or retail. Strong analytical skills, project management capabilities, and a proven track record of building stakeholder relationships are required.

Skills

Account management
Data analysis
Strategic planning
Business growth
Client management
Retail math
Project management
Consulting
Sales
E-commerce
Relationship building
Operational support
Reporting
Forecasting
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Amazon Canada
Strategic Account Services
Business Growth
Data Analysis
Retail
E-commerce
Consulting
Oracle Business Intelligence
Salesforce
Microsoft Office
Microsoft OneNote
Microsoft SharePoint
B2B
Retail Math
Operational Standards
Project Management
Stakeholder Management
Strategic Planning
Forecasting
Reporting
Business Strategy
Customer Experience
SLA

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Work requirements

Jobs in Canada