Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
SE
Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
Lead EV Charging product strategy & portfolio management
Added 1 min ago
L
Murex BO Account Lead
Luxoft
Canada
- Full-time
Lead Accounting and Back Office solution design activities across Murex initiatives.
Added 1 min ago
K
Project Human Resource Specialist
Kiewit
AB · Edmonton, AB
- Full-time
…services for our current projects and new pursuits in Canada. Our design services group are based in Calgary and Houston offering expertise in process, piping, mechanical, electrical and…
Added 1 min ago
Q
Customer Experience Specialist
Quince
Toronto, ON · Etobicoke, ON
- Full-time
…some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale…
Added 1 min ago
Q
Customer Experience Specialist
Quince
Toronto, ON
- Full-time
…some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale…
Added 1 min ago
Q
Customer Experience Specialist
Quince
Richmond Hill, ON
- Full-time
…some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale…
Added 1 min ago
V|
EHS Specialist
Veolia | Water Tech
Guelph, ON
- $80,000 to $110,000 CAD / year
- Full-time
All vendors must have a current and fully executed MSA on file before submitting candidates
Added 1 min ago
Q
Customer Experience Specialist
Quince
Markham, ON
- Full-time
…some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale…
Added 2 mins ago
Q
Customer Experience Specialist
Quince
Mississauga, ON
- Full-time
…some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale…
Added 2 mins ago
Q
Customer Experience Specialist
Quince
Brampton, ON
- Full-time
…some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale…
Added 2 mins ago
W
Senior Previs/Layout Artist (Feature)
WildBrain
Vancouver, BC
- Full-time
Anticipate, communicate, and troubleshoot any creative or technical issues with assistance from lead Layout artist
Added 2 mins ago
MM
Agent·e de promotion et de communication / Outreach and Communications Officer
McCall MacBain Scholars
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…intensive process that seeks to identify those who aspire to lead with purpose and demonstrate an inner drive to make positive change. Once selected, scholars receive full funding for…
Added 2 mins ago
D
Développeur·se de produits IA | AI Product Developer
DemandBridge
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
Added 2 mins ago
ME
Construction Manager
Morson Edge (Canada)
Hamilton, ON
- $90,000 to $140,000 CAD / year
- Full-time
Communicate impacts and design deviations to Project Lead.
Added 2 mins ago
Senior Product Manager - 26434
Enverus
Calgary, AB
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power…
Added 2 mins ago
MI
Controls Technologist
Magna International
Guelph, ON
- Full-time
…provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the…
Added 17 mins ago
S
Learning Facilitator Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
Successful completion of recognized adult education, instructional design, or facilitation courses.
Added 17 mins ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
…provides consultation, facilitation and instruction on the design, optimization and integration of clinical workflow applications related to variety of clinical information systems. The…
Added 17 mins ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
…provides consultation, facilitation and instruction on the design, optimization and integration of clinical workflow applications related to variety of clinical information systems. The…
Added 17 mins ago
SC
Analyste Senior, livraison de services aux clients bilingue (70309755)
Sodexo Canada Ltd
Montreal, QC
- Full-time
Mode de travail : À temps plein, en présentiel (5 jours par semaine)
Added 17 mins ago
YO
Exercise & Recreation Lead
YMCA of Southern Interior BC
Penticton 1, BC
- Full-time
The Exercise and Recreation Lead plays an important role in improving community health and wellness through accessible and inclusive programming. By creating opportunities for physical…
Added 17 mins ago
T&
Director (Lead) - Corporate Occupier
Turner & Townsend
Toronto, ON
- Full-time
Confident and able to lead projects in own right but, when necessary, to work as part of a senior delivery team
Added 17 mins ago
S
Assistant Manager
Structube
Barrie, ON
- Full-time
STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environment where collaboration and…
Added 17 mins ago
S
Commercial Capability Lead Canada, Cross Franchises (Mississauga, Ontario, Canada)
Smith+Nephew
Mississauga, ON · CAN - Mississauga
- $130,000 to $145,000 CAD / year
- Full-time
Title: Commercial Capability Lead, Canada (Mississauga, Ontario, Canada)
Added 17 mins ago
Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
- Lead business strategy development and design long term account plans.

Amazon

Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Bachelor's degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Preferred Qualifications: - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Understanding of retail math and formulas for the purpose of making business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 60,100.00 - 100,500.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

The Customer Success Manager drives business growth for Amazon Canada sellers by delivering strategic insights, operational support, and customized business plans. They act as a consultant to identify growth opportunities, resolve issues, and educate sellers on Amazon tools and programs.

Requirements

Candidates must have a bachelor's degree and at least 4 years of professional experience in account management, consulting, or retail. Strong analytical skills, project management capabilities, and a proven track record of building stakeholder relationships are required.

Skills

Account management
Data analysis
Strategic planning
Business growth
Client management
Retail math
Project management
Consulting
Sales
E-commerce
Relationship building
Operational support
Reporting
Forecasting
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Amazon Canada
Strategic Account Services
Business Growth
Data Analysis
Retail
E-commerce
Consulting
Oracle Business Intelligence
Salesforce
Microsoft Office
Microsoft OneNote
Microsoft SharePoint
B2B
Retail Math
Operational Standards
Project Management
Stakeholder Management
Strategic Planning
Forecasting
Reporting
Business Strategy
Customer Experience
SLA

Report this job

Work requirements

Jobs in Canada