Jobs in Canada

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HA
Guest Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
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HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
Customer Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Customer Service…
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SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Woodstock, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Dryden, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Orleans, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Operations Lead - Full Time
Sephora
Guelph, ON
- $22.2 to $26.1 CAD / hour
- Full-time
…management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall…
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PA
Automotive Receptionist
Pfaff Automotive Partners Inc.
Newmarket, ON
- Full-time
Perform other duties as required by the Sales Manager to support the successful operation of the dealership.
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Financial Service Representative - LendDirect Office 1539
LendDirect
Sudbury, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
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OR
Senior Financial Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
…delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection,…
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Operations Supervisor - Niagara Region Transit
Voyago
ON · Niagara Region, Ontario
- $59,000 to $63,000 CAD / year
- Full-time
Reporting directly to the Operations Manager, the Supervisor is responsible for overseeing the daily operations of all Transportation-related operations in assigned areas.
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CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers
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OR
Wireless Sales Associate - 1112 Port Coquitlam
OSL Retail Services Inc
Port Coquitlam, BC
- Other
Strong support from your Store Manager and District Manager every step of the way
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O
Vehicle Inspection Manager
OPENLANE
Toronto, ON · Brampton, ON · CAN - ON - Brampton (Toronto)
- $95,000 CAD / year
- Full-time
Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly
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JT
Administrative Assistant
Jean Tweed Centre
Toronto, ON · Etobicoke, Ontario
- $30,459 to $35,633 CAD / year
- Contract
The Administrative Assistant provides general administrative and clerical support to the organization. The role involves coordinating departmental programs/activities, organizing meetings,…
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Consultant, ICT Systems Engineering, Level 3, Epic
Bell
Winnipeg, MB
Investigate, troubleshoot, and resolve support incidents involving our client’s infrastructure. This includes server hardware, virtualization, routing and switching, NAS/SAN storage, backup…
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Senior Consultant, Strategic & Negotiations
Bell
Toronto, ON
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
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Territory Manager, CAD/CAM London
Dentsply Sirona, Inc
BC · Canada Home Office, BC
…line with Dentsply Sirona’s objectives. This role will also support Dentsply Sirona’s authorized dealers’ network and the end user customers with Dentsply Sirona CAD/CAM products. This will…
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Territory Manager, CAD/CAM
Dentsply Sirona, Inc
BC · Canada Home Office, BC
…line with Dentsply Sirona’s objectives. This role will also support Dentsply Sirona’s authorized dealers’ network and the end user customers with Dentsply Sirona CAD/CAM products. This will…
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TH
Associé(e) au stationnement (Temps plein)
The Home Depot
Laval, QC
- Full-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
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TH
Overnight Freight Associate: Part Time - WHITE ROCK
The Home Depot
Surrey, BC
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
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TH
Flooring Sales Associate: Part Time - KAMLOOPS
The Home Depot
Kamloops, BC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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TH
Merchandising Execution Associate: Part Time - CAMBIE
The Home Depot
Canada
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 14 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers
Added 15 mins ago
SC
ERP Project Communication & Change Manager (70309725)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
…join Sodexo as our next ERP Project Communications & Change Manager located in Ontario,…

Amazon

Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

Apply on amazon.jobs About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Bachelor's degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Preferred Qualifications: - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Understanding of retail math and formulas for the purpose of making business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 60,100.00 - 100,500.00 CAD annually

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More about this job

Responsibilities

The Customer Success Manager drives business growth for Amazon Canada sellers by delivering strategic insights, operational support, and customized business plans. They act as a consultant to identify growth opportunities, resolve issues, and educate sellers on Amazon tools and programs.

Requirements

Candidates must have a bachelor's degree and at least 4 years of professional experience in account management, consulting, or retail. Strong analytical skills, project management capabilities, and a proven track record of building stakeholder relationships are required.

Skills

Account management
Data analysis
Strategic planning
Business growth
Client management
Retail math
Project management
Consulting
Sales
E-commerce
Relationship building
Operational support
Reporting
Forecasting
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Amazon Canada
Strategic Account Services
Business Growth
Data Analysis
Retail
E-commerce
Consulting
Oracle Business Intelligence
Salesforce
Microsoft Office
Microsoft OneNote
Microsoft SharePoint
B2B
Retail Math
Operational Standards
Project Management
Stakeholder Management
Strategic Planning
Forecasting
Reporting
Business Strategy
Customer Experience
SLA

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Work requirements

Jobs in Canada