Jobs in Canada

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Added 12 mins ago
LH
Physiotherapist
Lifemark Health Group
Cornwall, ON
- $42 to $52 CAD / hour
- Part-time
Stay current with best practices through continuous learning and professional development.
Added 12 mins ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…business/group program or project, including providing input to design, development & execution. Supports the execution of program components working with internal & external stakeholders…
Added 12 mins ago
DC
Manager, Assurance (Cross Office)
DMCL Chartered Professional Accountants
Port Coquitlam, BC · Vancouver, BC · BC · Surrey, BC
- Full-time
We’re currently looking for an experienced Assurance Manager to join our team, with the flexibility to choose Surrey, Tri-Cities, or Vancouver as your home office. This is a unique…
Added 12 mins ago
AW
Child and Youth Worker- Sorella
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Program Manager, the Child & Youth Worker will plan, facilitate and assess developmentally appropriate activities and experiences that promote the well-being of…
Added 12 mins ago
Manager, Advisor Excellence, Business Banking - Toronto
Scotiabank
Toronto, ON
The Manager, Advisor Excellence, contributes to the development and implementation of multi-segmented multi-channel training plans to support Business Banking’s achievement of strategic…
Added 12 mins ago
Senior Relationship Manager, Automotive Finance
Scotiabank
Hamilton, ON
The Senior Relationship Manager, Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell,…
Added 12 mins ago
PC
Transaction Services Manager  - Financial Services (Bilingual FR/EN)
Pwc Canada
Toronto, ON · Montreal, QC · Vancouver, BC
- Full-time
As a Transaction Services Manager (Bilingual FR/EN) , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 12 mins ago
R
Manager, Productivity and Efficiency
RBC
Toronto, ON
- Full-time
…Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions…
Added 26 mins ago
NB
Senior Analyst – Wealth Portrait
National Bank of Canada
Montreal, QC
- Full-time
Reporting to the Wealth Portrait team manager, you will work within a national team to prepare retirement projections and analyze life insurance needs, particularly to support the business…
Added 26 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 26 mins ago
S
Human Resources Director
SiteTalent
Kamloops, BC
- $150,000 to $175,000 CAD / year
- Full-time
…strategy, labour relations, employee relations, organizational development, and culture across a multi-site workforce that includes both unionized and non-union employees. As a key member…
Added 26 mins ago
M
People and Culture Generalist - Western Canada
Metrie
Calgary, AB
- Full-time
This is a hybrid (4 days in office, 1 work from home) , hands-on role based in our Calgary, Alberta Distribution Centre
Added 26 mins ago
NB
Branch Manager
National Bank of Canada
Kitchener, ON
- Full-time
As an Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on…
Added 26 mins ago
FS
Adult Protective Support Worker And Case Manager
Family Service Thames Valley
Mississauga, ON
- Full-time
…vulnerable adults. The Adult Protective Support Worker and Case Manager will conduct intake and assessments, develop individualized service plans, and coordinate community resources to…
Added 26 mins ago
OP
Business Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Brampton, ON
- $75,143 to $105,055 CAD / year
- Full-time
Join the Roy McMurtry Youth Centre as a Business Manager and play a pivotal role in supporting one of Ontario's leading youth justice facilities. In this dynamic leadership position, you…
Added 26 mins ago
SP
Planned Giving Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
Location: Hybrid (3 days in office per week)
Added 26 mins ago
S
Software Asset Manager(SAM) & Licensing analyst
Scalian
Montreal, QC
- Full-time
We are looking for a Software Asset Manager(SAM) & Licensing analyst to collaborate on one of our projects in the Aerospace sector.
Added 26 mins ago
B
Senior Database Administrator
BuzzClan
ON · Ontario, Canada
- Contract
Monitor database performance, conduct capacity planning, identify bottlenecks, and implement solutions to ensure high availability, scalability, and reliability.
Added 26 mins ago
S
Software Asset Manager(SAM) & Licensing analyst
Scalian
Montreal, QC
- Full-time
We are looking for a Software Asset Manager(SAM) & Licensing analyst to collaborate on one of our projects in the Aerospace sector.
Added 26 mins ago
IC
Licensed Practical Nurse
Island Community Mental Health
Victoria, BC
- Full-time
Participates, as a member of an interdisciplinary team, by providing clinical input in the development, implementation, assessment and evaluation of client care plans. Attending care plan…
Added 26 mins ago
Interim Manager Front End -FreshCo Coliseum
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
Added 26 mins ago
IC
Project Manager (Victoria, BC)
ITC Construction
Victoria, BC
- Full-time
The Project Manager may be involved in the Contract Negotiation phase including attending meetings as requested by the Director of Business Development, preparation of written and telephone…
Added 26 mins ago
OG
Contrôleur(-euse) financier(-ière) (CPA) / Controller (CPA)
Ora Graphene Audio
Montreal, QC
- Full-time
Added 26 mins ago
T
Senior Manager, Commercial Services - National Real Estate Group
TD
Halifax, NS
- Full-time
…managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group.…
Added 26 mins ago
T
Manager, Customer Experience Trainee - Montreal Ouest
TD
Dollard-Des Ormeaux, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Amazon

Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Bachelor's degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Preferred Qualifications: - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Understanding of retail math and formulas for the purpose of making business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 60,100.00 - 100,500.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

The Customer Success Manager drives business growth for Amazon Canada sellers by delivering strategic insights, operational support, and customized business plans. They act as a consultant to identify growth opportunities, resolve issues, and educate sellers on Amazon tools and programs.

Requirements

Candidates must have a bachelor's degree and at least 4 years of professional experience in account management, consulting, or retail. Strong analytical skills, project management capabilities, and a proven track record of building stakeholder relationships are required.

Skills

Account management
Data analysis
Strategic planning
Business growth
Client management
Retail math
Project management
Consulting
Sales
E-commerce
Relationship building
Operational support
Reporting
Forecasting
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Amazon Canada
Strategic Account Services
Business Growth
Data Analysis
Retail
E-commerce
Consulting
Oracle Business Intelligence
Salesforce
Microsoft Office
Microsoft OneNote
Microsoft SharePoint
B2B
Retail Math
Operational Standards
Project Management
Stakeholder Management
Strategic Planning
Forecasting
Reporting
Business Strategy
Customer Experience
SLA

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Work requirements

Jobs in Canada