Jobs in Canada

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Added 1 hour ago
A
Training Lead - Business & Technology Transformation
Akkodis
Toronto, ON · North York, ON
- Contract
Work Model: Hybrid - 3 days per week in office
Added 2 hours ago
PC
Indirect Tax, Recovery Data Analytics
Pwc Canada
Toronto, ON · Calgary, AB · Montreal, QC · Vancouver, BC
- Full-time
…local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing indirect taxes, dispute resolution, and global enterprise tax…
Added 2 hours ago
SM
RQ11874 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 4 hours ago
GP
Systems Analyst (D365 F&O, CRM & WMS)
Global Pharma Tek
ON · Ontario, Canada
- Contract
8+ years of experience as a Systems Analyst, Functional Consultant, or in a similar IT role.
Added 4 hours ago
B
Business Partner
BGIS
Markham, ON
- Full-time
Provides direction and guidance as a Second-Tier support resource to the Application Support team for products under the responsibility of the Solution Consultant.
Added 4 hours ago
B
Business Partner
BGIS
Markham, ON
- Full-time
Provides direction and guidance as a Second-Tier support resource to the Application Support team for products under the responsibility of the Solution Consultant.
Added 6 hours ago
T
3DEXPERIENCE DevOps Specialist
Techso
Montreal, QC
- Full-time
Proficiency in Linux environments (Oracle Linux, RHEL, Ubuntu) and Windows Server;
Added 8 hours ago
M
RQ11874 - Specialized IT Consultant - Senior
Maarut
Toronto, ON
- Contract
Added 10 hours ago
VC
Supply Chain Planner II
V-Soft Consulting Group, Inc.
Mississauga, ON
- Full-time
Working knowledge of E2open, Oracle Order Management and Oracle Agile. Candidates must be able to describe brief workflows or planning activities performed in these systems.
Added 11 hours ago
Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate…
Added 14 hours ago
TM
Head of FP&A - 6 months
The Mason Group - Strategic Search Partners
Toronto, ON
- $120 to $125 CAD / hour
- Contract
Hands-on experience with enterprise planning platforms such as Anaplan, Oracle EPBCS, NetSuite, or similar
Added 14 hours ago
AA
Oracle Cloud EPM) Planning Senior Principal Consultant
Apps Associates
Toronto, ON
- Full-time
We are seeking an experienced Senior Principal Consultant – Oracle Cloud EPM Planning to lead strategic Oracle EPM implementations across North America. In this role, you will serve as a…
Added 14 hours ago
B
Bilingual Senior Specialized IT Consultant – Java / Spring Boot / Angular
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
Added 14 hours ago
TI
Senior Java Developer
Teckhorizon Inc
Toronto, ON
- Contract
…Rate Reduction Information System Application (ERRISA). The consultant will design and implement application enhancements, develop detailed programming specifications, write and maintain…
Added 1 day ago
HC
11/27/2026 - Senior Support, Maintenance & Development (.NET) Consultant
Horizon Computer Solutions Inc.
Regina, SK
- Contract
Candidates must have a minimum of 5 years of experience in:
Added 1 day ago
Y
Oracle Fusion HCM Techno Functional Consultant
Yochana
Brampton, ON
- Part-time
Position Name – Oracle Fusion HCM Techno Functional Consultant
Added 1 day ago
H
Oracle R2R functional consultant
HCLTech
Canada
- Full-time
8+ years experience in Oracle R2R functional to drive the design, configuration, deployment, and ongoing support of our financial core (General Ledger (GL), Fixed Assets (FA), Cash…
Added 1 day ago
BI
Oracle Cloud Functional Consultant
BURGEON IT SERVICES
Toronto, ON
- Contract
Must have implementation experience with a deep understanding of Oracle Cloud
Added 1 day ago
BI
Oracle Cloud PPM Functional Senior Consultant Canada Hybrid
BURGEON IT SERVICES
Toronto, ON
- Contract
Job Title: Oracle Cloud PPM Functional Senior Consultant
Added 1 day ago
TI
Oracle Fusion HCM Techno functional Consultant
Tekgence Inc
Calgary, AB
- Contract
Strong in techno functional expertise in Oracle Fusion HCM, enabling them to provide exceptional support and solutions to our clients
Added 1 day ago
BI
Oracle Cloud PPM Functional Consultant
BURGEON IT SERVICES
Montreal, QC
- Contract
Must have implementation experience with a deep understanding of Oracle Cloud
Added 2 days ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
- Contract
Microsoft Dynamics 365 Finance Functional Consultant (MB-310), PMP, CBAP or Prosci
Added 2 days ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
AB · Edmonton, Alberta
- $90 to $150 CAD / hour
- Contract
Microsoft Dynamics 365 Finance Functional Consultant (MB-310), PMP, CBAP or Prosci
Added 4 days ago
LA
Oracle HCM Functional Analyst
LGS, an IBM Company
Quebec, QC
- Full-time
Professional experience of 5 years or more as an Oracle HCM Consultant.
Added 4 days ago
T
Oracle Fusion HCM Techno functional Consultant
TechDoQuest
Brampton, ON
- Contract
This job posting is for an existing, active vacancy and we are looking to hire Oracle Fusion HCM Techno functional Consultant in Brampton, ON & Calgary, AB (Onsite), immediately who has…

Amazon

Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

Apply on amazon.jobs About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Bachelor's degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Preferred Qualifications: - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Understanding of retail math and formulas for the purpose of making business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 60,100.00 - 100,500.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

The Customer Success Manager drives business growth for Amazon Canada sellers by delivering strategic insights, operational support, and customized business plans. They act as a consultant to identify growth opportunities, resolve issues, and educate sellers on Amazon tools and programs.

Requirements

Candidates must have a bachelor's degree and at least 4 years of professional experience in account management, consulting, or retail. Strong analytical skills, project management capabilities, and a proven track record of building stakeholder relationships are required.

Skills

Account management
Data analysis
Strategic planning
Business growth
Client management
Retail math
Project management
Consulting
Sales
E-commerce
Relationship building
Operational support
Reporting
Forecasting
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Amazon Canada
Strategic Account Services
Business Growth
Data Analysis
Retail
E-commerce
Consulting
Oracle Business Intelligence
Salesforce
Microsoft Office
Microsoft OneNote
Microsoft SharePoint
B2B
Retail Math
Operational Standards
Project Management
Stakeholder Management
Strategic Planning
Forecasting
Reporting
Business Strategy
Customer Experience
SLA

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Work requirements

Jobs in Canada